Kayak is good and gives lots of choice and info it definitely succeeds where other search engines don't. But it doesn't offer the cheapest flights anymore. I always use it as a research tool but 4 of... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hi I used to buy flight tickets from kayak for more than 20 yrs, i always find the best deals nationally and internationally, I recomend using their website always, they offer the best deals. Tha... See more
Well, it is very useful to have so many options in one site and the ease of navigation However the filters need to be revisited. Especially preferable times of flights. BA do it well and simply
Great tool for managing trips. I'm using it already for at least 10 years and for me this is the best way to have all the trip information collected at one place. I shoul not mention access to previou... See more
Company details
About KAYAK
Written by the company
Travel comes with plenty of choices. KAYAK helps you feel confident you got yours right. We search hundreds of travel sites at once – making it easier to compare flights, stays and hire cars to find the option that fits your trip.
Our edge? Making sure you don't overpay.
- Price Forecast uses historical pricing data to show whether it’s better to book now or wait.
- Price Alerts let you know when prices change, so you can make a move when the timing feels right.
- Clear, unbiased results from hundreds of airlines, stays and travel sites – with no favourites.
KAYAK. Go see for yourself.
Start searching on KAYAK.co.ukContact info
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love Kayak
Love Kayak, its been my go to site for ALL bookings and the best deals ! No hidded fake rip off deals just good decent excellent choice deals "
2 May 2026
No problems encountered visiting your…
No problems encountered visiting your site and seeking to book suitable accommodation for myself and my partner.
9 May 2026
From North to South to West!
From Washington DC, Lusaka, Boston, Addis Ababa, Paris, Zanzibar, London and Nairobi . . . so many of my reasonably priced flights have been sourced by Kayak! Information. Up to date price changes. Comparison flight prices. Now looking to the East! Thank you Kayak!!!
1 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Partners like GoToGate are damaging the…
Partners like GoToGate are damaging the reputation of KAYAK. I booked a ticket, but during the payment process my return dates and route were automatically changed to completely different ones. Now I am struggling with the refund process and facing huge cancellation charges.
The worst part is the poor online support — agents are not willing to properly respond to reasonable questions or provide real assistance. After checking customer reviews, I found many others sharing similar bad experiences.
Partners with such poor service standards seriously harm the reputation and trust of platforms like KAYAK. That’s why I’m giving only 2 stars.
8 May 2026
Reply from KAYAK
Hello Rustam,
Thanks for reaching out to share your experience about GoToGate, an online travel provider offering search results on KAYAK.
Needless to say, positive experiences are important to us and your report is concerning. In response, our team would like to reach out to our service contact at GoToGate and request review into your particular situation. To do so kindly send your booking details to https://www.kayak.co.uk/support.
Thank you,
Easy to use system
Easy to use system. I always use for flights, but use other site for hotels because they give you points towards discounts on stays when you use them often enough, which I do.
30 April 2026
Friendly attitude
Professional service and speedy response, and a very helpful response when needed 👍🏻
4 November 2025
Great app
Great app, I love Kayak and use it regularly to find & book flights & car rentals. The flexibility int eg filters and tv alerts are great, would recommend
27 April 2026
Everything was just perfect.
21 April 2026
Going to risk cheeky weekend in Europe…
Going to risk cheeky weekend in Europe £340 max 4 for 4 plus fun funds will update if arrive 🤓looking 4 bakery work abroad
2 May 2026
Unprompted review
Easy to use and accurate info
3 April 2026
Flights listed not available!
Found direct flights to Halifax (Canada) on/line with good price. But then had to ring a number as unable to pay on line. The problem was the flights on line were not available and the only option was a change in Toronto at an unsuitable time. Re booked direct flight with another provider. Checked Kayak again, the direct flights were still listed. First and last time using this web site!
30 April 2026
Unprompted review
Reply from KAYAK
Hello Sandra,
It is helpful to keep in mind KAYAK is a travel search engine and reservation request are completed directly with the travel provider rather than KAYAK.
That being said, our team would like to review this experience further to ensure the data returned to us is up-to-date. To do so please consider sharing the search and selection details with us t: https://www.kayak.co.uk/support,
Thank you,
Great to compare flights and routes
Great to compare flights and routes. Also fining the best fares!
Inspirator is also a good tool.
6 October 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.