KAYAK Reviews 

2,129
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 578 reviews, reviewers had a great experience with this company. Customers consistently find excellent deals and appreciate the ability to compare prices, often saving money on their bookings. The website is praised for its user-friendly interface, easy navigation, and useful filters, simplifying the search process. Many value the service for its comprehensive trip management features and timely notifications about flight delays or price changes. However, some customers noted that the platform doesn't always offer the cheapest flights, with better deals found elsewhere. A few also felt that highlighted prices could be misleading or differ from the final cost, and search results were not always accurate.

What people talk about most

Price

Reviewers highlight positive aspects of price, often finding good prices and quality service, with some... See more

Website

Customers consistently note positive experiences with the website, with many recommending it for its... See more

User experience

Reviewers mention positive feedback about user experience, highlighting its ease of use and convenience for... See more

Booking process

Clients share ambiguous opinions on the booking process, with many reviewers finding it clear,... See more

Service

Consumers find service to be positive, with many highly recommending the website and its offerings, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Kayak is good and gives lots of choice and info it definitely succeeds where other search engines don't. But it doesn't offer the cheapest flights anymore. I always use it as a research tool but 4 of... See more

Rated 4 out of 5 stars

Hi I used to buy flight tickets from kayak for more than 20 yrs, i always find the best deals nationally and internationally, I recomend using their website always, they offer the best deals. Tha... See more

Rated 4 out of 5 stars

Well, it is very useful to have so many options in one site and the ease of navigation However the filters need to be revisited. Especially preferable times of flights. BA do it well and simply

Rated 5 out of 5 stars

Great tool for managing trips. I'm using it already for at least 10 years and for me this is the best way to have all the trip information collected at one place. I shoul not mention access to previou... See more


Company details

  1. Flights Search Site
  2. Travel Aggregator

About KAYAK

Written by the company

Travel comes with plenty of choices. KAYAK helps you feel confident you got yours right. We search hundreds of travel sites at once – making it easier to compare flights, stays and hire cars to find the option that fits your trip. Our edge? Making sure you don't overpay.
  • Price Forecast uses historical pricing data to show whether it’s better to book now or wait.
  • Price Alerts let you know when prices change, so you can make a move when the timing feels right.
  • Clear, unbiased results from hundreds of airlines, stays and travel sites – with no favourites.
More choice, less searching and the feeling of finding the right fit at the right price.

KAYAK. Go see for yourself.

 Start searching on KAYAK.co.uk

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

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4.2

All reviews

(2,129)

565 reviews in the last 12 months

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Rated 2 out of 5 stars

KAYAK is not affordable.…

KAYAK sent me endless options twice as expensive as everyone else. I tried for months to find something affordable on KAYAK without any success.

18 June 2026
KAYAK logo

Reply from KAYAK

Thank you for sharing your experience with us. As a travel search engine, KAYAK allows travellers to compare offers from numerous providers; however, we do not set or control the prices ourselves.

If you cannot find an expected offer on KAYAK, we suggest adjusting your search filters. For any additional questions or concerns regarding a specific search, please reach out to our support team at www.kayak.co.uk/support - they are best equipped to assist you.

Thank you,

Thank you,

Rated 1 out of 5 stars

Worst app

Worst app
Prices are much varying in kayak when enter into their sites it’s showing more price

10 June 2026
KAYAK logo

Reply from KAYAK

Thanks for taking the time to share your experience.

While we work hard to keep prices accurate, travel prices and availability can change quickly, sometimes even while you are being redirected to a provider’s website. In some cases, the selected offer may no longer be available by the time the booking is attempted.

If the offer is still appearing in search results, please share the search details with our support team via https://www.kayak.co.uk/support so we can review it further.

Thank you!

Rated 1 out of 5 stars

Been charged for not checking online!!!!!!!!!!

Ounce I arrived to the airport I found out that I supposed to check online or get fined for each traveler!!!
And it was the first time I heard about that, didn't receive emails or notifications 😒
Sunexpress didn't care at all and told me to complain with the third party 🙄...

15 June 2026
KAYAK logo

Reply from KAYAK

Thank you for taking the time to share your feedback.

If you booked a reservation with an online travel agent whose search results were displayed on KAYAK and you have an outstanding service issue, our support team may be able to assist you further. Please feel free to reach out to the team at: https://www.kayak.co.uk/support.

Be sure to include the provider name, booking reference number, and more details about your specific situation. A member of our support team will then be in touch with you.

Thank you,
Emma
KAYAK

Rated 5 out of 5 stars

Great travel website

I like the search filters, the option to track individual flights and the trips and explore features. I don't use it much for stays, but I have for cars in the past. I think it's a great website for travel in general

11 June 2026
Rated 5 out of 5 stars

Kayak - essential holiday arrangement tool

It's a great search comparison site for all means of travel. It has the best cheap flight checks, and extras like transfers from the airport to your hotel accommodation and includes baggage fees. It's great too for finding the right accommodation at really competitive prices. It draws comparison with all the major online hotel providers, as well as others. It's also a great tool for researching a travel destination, what to do and the costs entailed. I always use Kayak, it's got all this and more.

14 June 2026
Rated 5 out of 5 stars

All trips in one place!

The Trip funciton is the reason why I use Kayak, and have used for years. Simply forward your confirmation emails (or directly connect your inbox) and voilá! All information you need in one place, automatically organized by day. No more forgotten tickets, no more double-booking, no more searching through apps and emails....

5 June 2026
Rated 4 out of 5 stars

Well

Well, it is very useful to have so many options in one site and the ease of navigation

However the filters need to be revisited. Especially preferable times of flights. BA do it well and simply

11 June 2026
Rated 5 out of 5 stars

Great

Every time i book my flights from Kayak. Nice and easy to use. Best prices for tickets.

10 June 2026

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