Highly recommended!!! Mr. Anil from KAVAK team is highly knowledgeable and a very humble person. Who has made our experience amazingly memorable. Offered genuine information and guidance throughout t... See more
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My experience with Kavak was great, so great that I am reviewing again within a fortnight to say how happy I am. The follow-ups, responses provided, arrangements made were all seamless and on perfect... See more
I recently sold my car with Kavak. They slightly reduced their initial offer due to some documentation, but the overall experience was surprisingly good. The offer was competitive enough, the payment... See more
Company replied
Kavak - excellent customer service, quality and presentation. From impressive high - end showroom called HUB to incredible people who are there to meet your needs. I sold my vehicle in rec... See more
Company replied
Company details
Written by the company
¡Somos Kavak! La empresa #1 de compra y venta de autos semi-nuevos. Todos nuestros autos están certificados y garantizados. Estamos aquí para hacer que tu experiencia sea fácil y segura.
Contact info
52005, Lerma de Villada, Mexico
- kavak.com
4.3
Excellent
3K reviews
Hasn’t replied to negative reviews
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Reply from Kavak
Oh, you make us blush! 🙊 Thank you very much for the stars, we see that we met our goal. 👊
I am very impressed about the great…
I am very impressed about the great experience with KAVAK. Everything was very profesional and fast.
6 March 2023
Reply from Kavak
We are glad that you liked the Olympus of cars! 😎
MAKE SURE YOU GET THE ORIGINAL INVOICE
Purchasing a car there forces you to sell it only back to them as they do not release the original invoice, that is a blocker for anything you plan to do later on.
EXPERIENCE: Buying a car is 2 pages contract and one hour, selling a car is a 40 pages contract, nearly 6 hours there, discounts on price that cannot be challenged, plus a 10% retention because I was careful enough to have it insured. You have to cancel the insurance, deliver a hard copy of the acceptance in order to release the retention or else.... .
A colossal and uneven situation that of course works against the customer. Checking on such a successful business model, this kind of situation of course helps the bottom line. Thinking out loud, I'd say that there is little managerial oversight on this, or maybe no interest at all in the "exiting" customer satisfaction or UX.
ATTENTION: If you buy a car there, MAKE SURE you get the original invoice!!
23 February 2023
Reply from Kavak
We appreciate your feedback, we know there are areas we need to improve, and your feedback helps us identify them.
The journey was horrible
The journey was horrible. Not everyone is an expert selling a vehicle and your guys take it otherwise. Lots of roadblocks and no communication between remote and on site reps.
1 March 2023
Reply from Kavak
We appreciate your feedback, we know there are areas we need to improve, and your feedback helps us identify them.
Best for sale your car
Great place, excellent treatment. Good business. Best place to sale your car
1 February 2023
Reply from Kavak
Oh, you make us blush! 🙊 Thank you very much for the stars, we see that we met our goal. 👊
It was a very sad experience
It was a very sad experience, based on intolerance and moral and psychological harassment. I saw many friends leave psychologically destroyed. I'm sorry for resigning from an incredible company to start one of the biggest damages to my professional career. Anyway, it served as a lesson.
1 November 2022
It was so easy and quickly
2 February 2023
Reply from Kavak
Great! 🤩 Knowing that your experience is the best is our only goal. 😎
Reply from Kavak
Oh, you make us blush! 🙊 Thank you very much for the stars, we see that we met our goal. 👊
The service was great!
2 February 2023
Reply from Kavak
Oh, you make us blush! 🙊 Thank you very much for the stars, we see that we met our goal. 👊
Very bad client service it feels like…
Very bad client service it feels like they treat you like you are cattle. They make it very complicated
6 January 2023
Reply from Kavak
We appreciate your feedback, we know there are areas we need to improve, and your feedback helps us identify them.
Very good service, trustable company.
I did all the process on the app and WhatsApp, it was very easy, the agent who took care of me during the whole process was very attentive and kind. I went to pickup my vehicle to Mexico City, I was treated very well by the staff at KAVAK, it was very fast to get my vehicle. Nice car, fair price. Totally recommend it!
30 January 2023
Reply from Kavak
Oh, you make us blush! 🙊 Thank you very much for the stars, we see that we met our goal. 👊
Easy and very effective
26 January 2023
Reply from Kavak
Great! 🤩 Knowing that your experience is the best is our only goal. 😎
DO NOT BUY FROM HERE
An AWFUL experience DO NOT buy from here. I bought a car 4 months ago and have been unable to legally acquire it. It came broken, I got it fixed, got a permit to drive it without license plate. Later I found out they did not provide me with the full documentarion so it is not possible to get license plate and now I am stuck with a car that, despite being "repaired" by them, will not start. They are refusing returns. They DID NOT provide the documents needed, it has been issue after issue, bad and condescending customer service. Plus I am constantly being ghosted by all their employees and I find myself showing up in their offices at least three times a week in order to get my documents in place. Their call center is basically useless and REALLY IMPORTANT information about the car was not provided before it being bought (for example the fact that it isn't from my state, so it will take months for it to get legalized).
1 February 2023
Unprompted review
Reply from Kavak
We appreciate your feedback, we know there are areas we need to improve, and your feedback helps us identify them.
Reply from Kavak
Oh, you make us blush! 🙊 Thank you very much for the stars, we see that we met our goal. 👊
Reply from Kavak
Great! 🤩 Knowing that your experience is the best is our only goal. 😎
Rapido,eficaz y Al grano
17 January 2023
Reply from Kavak
¡Ay, nos sonrojas! 🙊 Muchas gracias por las estrellas, vemos que cumplimos nuestro objetivo. 👊
Fair price above competitors.
Fair price above competitors.
Documents check list could be more thorough in advance to delivery. Seems like you are trying to surprise in order to reduce amount to pay.
7 January 2023
Reply from Kavak
We are glad that your experience has been amazing! 🤩🚘
We assure you that we are constantly working to be the best option for you.
Very fast and honest process
All was very fast and the process is very understandable. Payments were received immediatelly. Main reason for 5 stars is their honesty. I'll recommend to send a car with Kavak.
11 November 2022
Reply from Kavak
Oh, you make us blush! 🙊 Thank you very much for the stars, we see that we met our goal. 👊
The experience could not have been…
The experience could not have been worse, it was absolutely terrible. Lies, missed deadlines, lack of communication, bad quality of the car, bad quality of the repair, terrible customer service, I could go on and on
1 August 2022
Reply from Kavak
Hello! 🖐 Your comments help us a lot to improve and take those small steps that we need to achieve it. 👨🔧🚗
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