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The mission of Curious Kat's Adventure Club is to spread happiness among people! We create joy, friendships, and sense of achievement. Through trying out different things and meeting like minded people, the customers become part of Curious Kat's Family. They help create the community through volunteering their time, and get benefits in exchange for their help. We are all about working together on our dreams. You can tell us what you want and we find a way make it happen. Whether your dream is to travel, have a group of fantastic friends or just bringing a little bit of adventure into your life by getting out of your comfort zone, join us and take the first step on your journey there.
London, United Kingdom
3.5
3 reviews
No recent history of asking for reviews
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Went to Poland with Curious Kat's and had an amazing weekend. Started on a high with a trip to the salt mines, then got even better with the skiing and spa. Well organised and a great weekend. Highly recommended.
Refund policy is not set up to actually allow you to get a refund. Even if the company will not lose money on your refund (ie additional people book the trip after you have requested a refund) they will not give you one. Do not book unless you are 100% positive you can attend otherwise you will be wasting your money.
Reply from Curious Kat Adventure Club
Hi Amy, I am really sorry that you have had this experience. I understand it can be frustrating when you can not get a refund when your plans change and you can not longer attend the event. Unfortunately we have to operate a no refund policy as we would be unable to cover the costs or confirm trips otherwise.
There are a lot of costs involved in the trip that are fixed. For example, we have to pay the mountain leader the same amount, regardless of how many people attend the trip and we have to cover the cost of the administrative work needed to make things happen. Organising of the event does take up a lot of time and our administrators work really hard to make sure the trips are run well, we could not ask them to do it for less due to the cancellation.
Additionally, the trip you signed up for is on the busiest weekend of the year and we had to pay for the rooms well in advance. We took a certain amount of rooms based on the number of bookings we had, and the potential few sign ups that we expected, and until those are sold out, we would be losing money if we offered you a refund.
We try to be as transparent about this as possible. We make it very clear in the event description, and in addition to reading this, you would have had to specifically tick that you agree with our 'no refunds' policy when you signed up for the event. If this is insufficient, could you suggest how else we could let the customers know of this policy?
However, we also try to be as flexible as we can and wherever we can, and we are happy to make exceptions when the events are full, or when you sell your place to someone you know. Have you tried sharing the event with your friends on social media? Perhaps someone you know would be happy to spend a lovely weekend away and pay the money back to you?
We really don’t mean to be difficult, but we simply can not afford to make a loss as we already offer events on a budget, and with any surcharges being very small, there is no other way to cover the loss.
Thank you,
Kat
This is my second long trip wtih Curious Kats and they plan an agenda full of great variety. I still come home refreshed and relaxed because someone else is doing all of the hard work of arranging and booking everything. Would highly recommend Curious Kat's trips.
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