Lovely handbag, well packaged and presented and delivered quickly. Would have been 5 stars, but there was no dust bag included, which is really essential to keep bags in good condition when not in use... See more
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Review summary
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Really beautiful quality bag with fairly quick delivery and good communication. Might be good to note that the colour is more yellow than it appears on the website. It is going to be a gift so I'm hop... See more
Company replied
well , the product is beautiful, soft material , small pouch celphone holder with lots of pockets, but i think the price is too much .
Company replied
Adore my new bag, high quality, great colour! Had a query which was dealt with promptly by customer service. So pleased.
Company replied
Company details
Written by the company
crisp colour, a keen wit, graphic prints & playful sophistication are the hallmarks of kate spade new york. in every category we design – from handbags and clothing to jewellery, shoes, eyewear, beauty, home and beyond – our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. we’re intellectually curious and believe in living life to the fullest, taking chances, and standing out in the crowd. we call this living colourfully.
Kate Spade Customer Care
Written by the company
- We're always happy to help!
- Please contact us here for any customer care queries https://www.katespade.co.uk/contact-us
Free Returns
Returns are easier than ever (and free!)
Get free returns within 30 days of purchase using our returns portal
Contact info
3.8
Great
2K reviews
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Charged for next day delivery - never request or received
Charged for next day delivery. Never requested. Emailed to complain, no response. Bag came 3 days later, so didn't even get the service Charged for.
23 December 2025
Reply from kate spade new york
Thank you for your feedback, Melissa. This is really disappointing to hear. We are very sorry to learn that your experience with kate spade new york didn’t meet your expectations. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We have reached out to our team directly to make sure this charge is refunded as priority. You should see this reflect in your banking within 3-5 working days. We would like to apologize for any inconvenience caused and assure you that your feedback has been passed on to ensure this does not happen again.
Ordering was easy
Ordering was easy
Delivery prompt
Item was exactly what my daughter wanted
8 December 2025
Reply from kate spade new york
Thank you for your lovely feedback, Gladys. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
My order is 6 days late and there’s no…
My order is 6 days late and there’s no update on shipping
17 December 2025
Reply from kate spade new york
Thank you for sharing your feedback with us, Hazel. We’re truly sorry to hear that you haven’t received your order, and we regret any disappointment you may have experienced. Your order is on its way, but we completely understand how excited you are to receive it! We trust your experience will improve once your order arrives, and we can’t wait for it to spark a little joy. If you would like us to look into this further for you, please do contact us at www.katespade.eu/ie/contact-us.
Reply from kate spade new york
Thank you for sharing your feedback with us. Your order is on its way and still within our standard delivery timeframe, but we completely understand how excited you are to receive it! We trust your experience will improve once your order arrives, and we can’t wait for it to spark a little joy. If you would like us to look into this further for you, please do contact us at www.katespade.eu/ie/contact-us.
Absolutely discussed with the service…
Absolutely discussed with the service got told delivery time take 3/5days and now it’s been two weeks they told me it would out for delivery and then said I wasn’t at the house joke
17 December 2025
Reply from kate spade new york
Thank you for your feedback, Thomas. This is really disappointing to hear. We are very sorry to learn that your experience with kate spade new york didn’t meet your expectations. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize for any inconvenience caused and assure you that your feedback has been passed on to ensure this does not happen again.
PLEASE DO NOT ORDER FROM KATE SPADE!!!!
DO NOT ORDER!!
Extremely similar issues to the other recent 1 star reviews.
I placed an order on the 26th November and the order update says ‘shipped’ but I don’t actually believe that’s the case. I’ve been waiting for this Christmas gift for a significant amount of time now (as have others) from a super reputable company. Never again will I be ordering from here if the customer service is this bad where they cannot tell you when it will be delivered and just fob you off on emails. The phone lines are shut because they are ‘busy’ for Christmas. Well Kate Spade, welcome to the world of retail where everywhere is busy but less reputable companies than you still have a competent customer service and tracking information.
Absolute joke of a company
24 December 2025
Unprompted review
Reply from kate spade new york
Thank you for taking the time to share your feedback with us, Adam. We’re truly sorry to hear that you haven’t received your order, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to resolve this as quickly as possible and will reach out to you directly with latest updates. We would like to apologize for any inconvenience caused and assure you that your feedback has been passed on to ensure this does not happen again.
Ordered a Christmas gift
Ordered a Christmas gift , ordered well in time , got email confirming my order , the money was taken and then nothing, got in touch with customer service, they said they had no record of it so I sent them a copy of my confirmation and then nothing.............. no further response, this is supposed to be a luxury brand , not a luxury service and feel very let down
15 December 2025
Unprompted review
Reply from kate spade new york
Thank you for your feedback, Angela. This is really disappointing to hear. We are very sorry to learn that your experience with kate spade new york didn’t meet your expectations. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We have reached out to our team directly to make sure this is looked into as a priority. We would like to apologize for any inconvenience caused and assure you that your feedback has been passed on to ensure this does not happen again.
Still haven't received the order yet??
17 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to, though we are pleased to see this issue has already been resolved! Please do not hesitate to reach out for anything else.
Delivery times unbelievably bad
Ordered a bag on the 26th November but still haven’t received it. Despite contacting their customer service twice all I keep getting is that their courier is busy 😡
Unlikely that I will receive this before Christmas now so have to buy a replacement present for the person I intended giving it to, stay clear of order on line
26 November 2025
Unprompted review
Reply from kate spade new york
Thank you for taking the time to share your feedback with us, Lisa. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to, though we are pleased to see this issue has already been resolved! Please do not hesitate to reach out for anything else.
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Rob! Thank you for your positive feedback.
Returned a bag 2 weeks ago.
Returned a bag 2 weeks ago.
Can't follow up because they dont gave customer care of xmas.
Emailed them twice now with no response..
5 December 2025
Unprompted review
Reply from kate spade new york
Thank you for your feedback, David. This is really disappointing to hear. We are very sorry to learn that your experience with kate spade new york didn’t meet your expectations. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We have reached out to our team directly to make sure this is looked into as a priority. We would like to apologize for any inconvenience caused and assure you that your feedback has been passed on to ensure this does not happen again.
USELESS
USELESS - asking to contact them yet not replying to the contact, so so beyond disgraceful and unhelpful worst customer service experience ever
19 December 2025
Unprompted review
Reply from kate spade new york
Thank you for taking the time to share your feedback with us, Ruth. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to, though we are pleased to see this issue has already been resolved! Please do not hesitate to reach out for anything else.
Fraud in Returns!!!
I returned two pairs of shoes and only received the money for one pair. Nobody has been answering my emails. This is fraud!!! I can not recommend anyone to support this company!
12 December 2025
Unprompted review
Reply from kate spade new york
Thank you for your feedback, Isa. This is really disappointing to hear. We would really like the opportunity to discuss this further with you. Please do contact us at https://www.katespade.de/de_DE/contact-us so we can look into this for you.
My order did not arrive
My order did not arrive. I have proof of payment and the company has the cheek to email me for a review.
11 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us, Helen. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible and will reach out to you directly with latest updates. We would like to apologize once again for the delays you have been subjected to.
Reply from kate spade new york
Thank you for sharing your feedback with us, Mary. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to.
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible and will reach out to you directly with latest updates. We would like to apologize once again for the unexpected delays you have been subjected to.
Great quality products at a great price
Great quality products at a great price (bought with discount code) and prompt delivery.
2 March 2025
Reply from kate spade new york
Thanks so much for your review, Emma! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order hasn't been delivered yet, and we regret any disappointment you may have experienced. Our teams are doing everything they can to ship your order as quickly as possible and keep you updated with status notifications.
I haven't received my order yet and…
I haven't received my order yet and dont know if I will get it for Christmas
10 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order hasn't been delivered yet, and we regret any disappointment you may have experienced. Our teams are doing everything they can to ship your order as quickly as possible and keep you notified.
Disgrace
Disgrace. Waiting a number of weeks and still not received. If I knew they used GLS as a courier service I wouldn't have bothered. Always problems. Whe purchasing it stated DHL
17 December 2025
Unprompted review
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible and will reach out to you directly with latest updates. We would like to apologize once again for the unexpected delays you have been subjected to.
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