I ordered a pair of the brown jeans (I already have 2 pairs) just after Christmas, they arrived today and fit perfectly! The only criticism would be shipping, Royal Mail was expecting the parcel for... See more
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Review summary
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Although my experience hasn’t been the best - this has since been rectified. Amazing quality clothes despite the customer service needing some improvement (making an effort to periodically check the... See more
Company replied
Denim feels thick and durable unlike many thin pairs I’ve bought before. Stitching is neat across all seams, and the fabric holds its shape well after several wears. Support team replied quickly when... See more
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Company details
Written by the company
Step into the world of Katch Me! Since 2018, we've been lighting up the women's fast fashion scene with the freshest, most irresistible styles. Our mission is simple: to bring you quality, on-trend fashion at prices that let your style shine, not strain your wallet. Dive into our collections – from head-turning dresses and alluring lingerie to perfect accessories and shoes – all curated in one place for effortless, fabulous looks, whatever your vibe or venue. With unique designs, quality you can trust, and service that supports you, we're dedicated to making your Katch Me experience exceptional.
Contact info
Manchester, United Kingdom
- sales@katchme.com
- katchme.com
3.3
Average
577 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely appalling company
Absolutely appalling company. Returned my item and I am still waiting for a refund after two months. I’ve sent proof of delivery and even the location but apparently their warehouse still hasn’t received it. Then when I ask to make a complaint all I keep getting is our warehouse will let us know when they have received your parcel and we will refund you. Disgusting will never use them again and will make sure if I see anyone wanting to purchase from them will tell them to stay clear!!!!
28 July 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. We appreciate your patience and understanding.
We value your feedback and are constantly working on improving our services, and try to make the refund process more clearly. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Beat regards,
The Katchme Team
I ordered a dress on this website for…
I ordered a dress on this website for an event for £35 and waited weeks for it to arrive just for it to not even arrive at my own address. I had contacted the website asking if they could help me in this situation. The communication I’ve had with them has been so minimal. I’ve also asked for a refund back but they haven’t yet replied yet. They have these TikTok lives in which they have models to try on their clothes and I have asked if they could check out their emails regarding my order. I am so disappointed in this service as I am a student who is in full time education without a job and this dress meant that a big amount of my money got deducted from my account and now my parcel hasn’t even arrived. I wouldn’t recommend anyone buying from here due to the lack of professionalism this company lacks that they can’t even serve an unhappy customer.
26 September 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our shipping and refund process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best Regards,
Katchme Team
AVOID THESE SCAMMERS LIKE THE PLAGUE…
AVOID THESE SCAMMERS LIKE THE PLAGUE WAITED 10 DAYS TO RECEIVE SOMETHING THAT IS ABSOLUTELY NOTHING LIKE THE PICTURE ABSOLOUTE SCAM THE SKIRT SHOWED ALL UR PANTS WASNT EVEN MADE PROPERLY TO COVER ME AND WAS CORRECT SIZE A M AND THE TOP WAS AWFUL DIDNT FIT RIGHT OR LOOK LIKE THE PIC AT ALL DISGUSTING COMPANY AND IVE JUST READ THE REVIEWS FOR THE RETURN PROCESS THEY NEED SHUTTING DOWN I WILL BE REPORTING THEM
27 September 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our shipping process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
As for the quality of our items, we do our best to provide fashionable, high-quality clothing at competitive prices. We believe that once you receive your order, you'll be pleased with the products. However, if you're unsatisfied in any way, we do offer a return policy which you can find on our website.
We value your feedback and are constantly working on improving our services. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Best Regards,
Katchme Team
Avoid this shop just like they’ve avoided me
Will not be buying anything from this store again. Returned 4 items and only received refund for 1. I ordered these through their tik tok shop and even tik tok can’t get a response from them. £60 out of pocket and no further forward.
25 September 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Terrible returns policy
I requested instructions for returning items on 6 separate occasions. I was asked to keep the items & accept 30% of value & then again 50%!! I then returned the items to the address on their packaging which reads "return address". I forwarded proof of posting & 3 days later received an email with the required label & instructions!!! Unbelievable. Of course it contained a different address to that I posted the parcel to. Please save yourselves a load of hassle & don't even bother placing an order with this joke of a company. I await my refund with hope 🙄
19 September 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. We appreciate your patience and understanding.
We value your feedback and are constantly working on improving our services, and try to make the refund process more clearly. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Beat regards,
The Katchme Team
Why is it so difficult to return…
Why is it so difficult to return anything? Its stressing me out i have commented on their instagram, messaged them, emailed them multiple times and no reply!!! This is ridiculous. I want to return these clothes asap!
20 September 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
i wouldnt recommend
the clothes i ordered were nice but most were too small for me and i sized up also its hard to return as you have to email them telling them what you want to return but they never replied to my email.
5 August 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Was panicking due to the reviews and…
Was panicking due to the reviews and seeing that delivery could take between 3-14 days as I needed an outfit for my holiday. However, my item arrived just in time and had no problems (5 days). Item fits well.
The 4 stars out of 5 is for the refund policy that everyone seems to have a problem with, maybe Katch Me need to sort out their refund policy and customer service if they want to carry on selling clothing.
19 September 2023
Unprompted review
Reply from Katch Me
Dear Amelia,
Thank you so much for your positive review and feeling good with our delivery service. We are committed to providing quality products to our customers.
As for your suggestions, we always try to make the refund process more clearly. If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Katchme Team
Avoid at all costs
Ordered £100 worth of items for an upcoming festival and unfortunately none of the items fit me. I requested a return via the sales email which is an extremely strange process considering it is not monitored regularly. I was given the same responses as the reviews below offering me 15%,30% and 50% to keep an order that was no use to me??? I finally returned the items and after waiting 20 days I FINALLY got a refund. Please avoid this company at all costs. The only reason I managed to get a refund is because I paid through Klarna who have a buyers protection. Klarna got involved and raised a case with them to get my money back. Absolute scam of a company
4 August 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. We appreciate your patience and understanding.
We value your feedback and are constantly working on improving our services, and try to make the refund process more clearly. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Beat regards,
The Katchme Team
Already written a review for this…
Already written a review for this company regarding trouble with refund. Weeks later and still no sign of refund. Avoid this company they’ll be shut down hopefully in no time. Have had to contact my bank to claim my money back.
“Terrible company, cannot believe the experience I’ve had with this company. You have to email them over a request for a refund which is already ridiculous that they don’t have an online portal. I tried to contact them on multiple different platforms including Facebook, Instagram and email. After requesting a refund on my items they respond by email offering 15% off instead of refund, I replied saying ‘no I want a refund’ they reply then offering 30% which I also decline to then be offered 50% off or a Katch Me voucher due to the returns process in their words being ‘too complicated’. Avoid this company at all costs I am still trying to get my money back on my order and fear I’m going to have to take it onto trading standards if I don’t get anywhere.”
14 September 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process finished soon for you. We appreciate your patience and understanding.
Best reagrds,
The Katchme Team
Won’t give me my refund !!
Won’t give me my refund !!! Do not shop here awful customer service
13 September 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process finished soon for you. We appreciate your patience and understanding.
Best reagrds,
The Katchme Team
AWFUL COMPANY!
AWFUL COMPANY!! Do not shop from here, I brought two dresses in different sizes and shipping ended up taking three weeks so I didn’t need them anymore, I tried returning the items to get a refund following all the correct steps on their website, they came back to me three times asking if I want to keep the items with a discount, I said no and after numerous attempts to email them after a long period of waiting time they finally got back to me with their returns address, this was sent back as per the return instructions. After tracking the item I could see it had arrived back at their warehouse, once again after numerous emails to them they send an email back to me saying that they need a postage receipt before issuing a refund. All proof of postage was forwarded onto them, even though I used the postage label they provided and can clearly see on the Royal Mail tracking it had been received by them. I have not been issued a refund and have now lost £60. This company is a huge SCAM!!!!
13 September 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. We appreciate your patience and understanding.
We value your feedback and are constantly working on improving our services, and try to make the refund process more clearly. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Beat regards,
The Katchme Team
Awful Company
Awful customer service. I have been trying to contact your customer service to return my money from an order from July. After finally getting a return label after the initial pestering of offering money off the item to stop me returning- I have had no avail of receiving a refund despite having proof of postage. I have emailed various times for your company to start my refund however no one seems to want to reply.
Awful company
12 September 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. We appreciate your patience and understanding.
We value your feedback and are constantly working on improving our services. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Beat regards,
The Katchme Team
Refund process is awful!!!!
Refund process is awful!!!!
I made a purchase for 1 dress in July, unfortunately it didn’t fit me it was too big. I emailed about a return and stated it was too big for me. They kept offering me a discount but it did not fit me. I continued with the return and it’s now September the 12th and I’ve only just received an email about a refund, but I’m yet to receive the money. We will see what happens! Awful company customer service is not their priority and they do nothing about it. DONT ORDER OFF HERE
25 July 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We value your feedback and are constantly working on improving our services. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Beat regards,
The Katchme Team
THIS COMPANY IS FAKE DO NOT BUY
I’ve seen advertisements for this company for a while now and I couldn’t help but notice the clothes were identical to outcast clothing, when I went into the website I found they actually use outcast clothings images but heavily edited to look like their own - you will not get the same items shown in the image as it is not there’s you will get a cheap, ill fitting version because it is just another “business” trying to make money from cheap china clothes - do not buy from these EVER!!!
11 September 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm very sorry to hear about your comment. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
As for the quality and prices of our items, we do our best to provide fashionable, high-quality clothing at competitive prices. We believe that once you receive your order, you'll be pleased with the products. However, if you're unsatisfied in any way, we do offer a return policy which you can find on our website.
We value your feedback and are constantly working on improving our services. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Best regards,
The KatchMe Team
Shocking - avoid if you can.
Returns Process is AWFUL.
Took three weeks for my order to arrive in the first place. Then when I tried to return a couple of items, I had to go back and forwards with customer service for about a week offering me various discounts to try and get me to keep the damaged items.
When I eventually was given a returns label I sent the parcel back straight away and it has been about two weeks now with no refund. Have emailed customer services three times for an update and heard nothing - don't imagine I'll be getting my money back any time soon, if at all.
11 September 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our shipping and refund process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
As for the quality and prices of our items, we do our best to provide fashionable, high-quality clothing at competitive prices. We believe that once you receive your order, you'll be pleased with the products. However, if you're unsatisfied in any way, we do offer a return policy which you can find on our website.
We value your feedback and are constantly working on improving our services. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Best regards,
The KatchMe Team
Took 5 days just to post it
Took 5 days just to post it, delivery said 3-5 working days when paying
4 September 2023
Unprompted review
Reply from Katch Me
Dear Customer,
I genuinely apologize for the inconvenience you've faced with the delay in shipment. Our goal is to offer timely deliveries, and I regret that we fell short in this instance.
Your feedback is valuable to us as it helps identify areas we need to improve upon. I assure you that we will look into this to ensure quicker processing times in the future.
For any further assistance or concerns, please reach out to us directly at sales@katchme.com and reference this interaction so we can expedite your request.
Thank you for your patience and understanding.
Warm regards,
Katrina
Customer Service Team, Katch Me
Absolutely shocking
Absolutely shocking, terrible quality clothing and when you want to return it, they try to stop you by asking you to keep it if they give you 15% back. I had to keep going back and forward until they finally sent me a return label (you can’t return unless they send one) I’ve been waiting over 3 weeks now and still nothing. Awful customer service run by a bunch of people that obviously just want to keep your ££
16 August 2023
Unprompted review
Reply from Katch Me
Dear Customer,
I'm truly sorry to hear about the experience you've had with our company. Your satisfaction is our top priority, and we deeply regret that we did not meet your expectations in this instance.
Regarding the quality of our products, we strive to deliver high-quality items, and I sincerely apologize if you felt otherwise. We take all feedback seriously and will address this concern with our team.
On the return process, our intention was never to discourage or delay any returns. We do offer various solutions in hopes of resolving any issues, but I understand how this can be frustrating. Please send us an email at sales@katchme.com with the subject "Urgent Return Assistance - Mentioned in Trustpilot Review", and I will ensure your return is processed promptly.
Thank you for bringing these concerns to our attention. We are constantly looking to improve our services, and your feedback will be instrumental in that process.
Warm regards,
Katrina
Customer Service Team, Katch Me
DONT BOTHER
For starters it says fast shipping and it took over 3 weeks to arrive. When I received my items they looked and felt cheap so I wanted to return this process took ages to get through to them. Once I returned the parcel I have had no response or refund and I am so disappointed I sent it back on the 28th July and it’s now the 6th September. I’ve tried to contact them and I’ve had no reply. £40 down the drain
6 September 2023
Unprompted review
Reply from Katch Me
Dear Customer,
I sincerely apologize for the experience you've had with us. We aim to provide our customers with timely shipping and prompt responses, and I'm genuinely sorry to hear that this wasn't the case for you.
Regarding the delay in shipping, I deeply regret the inconvenience. We strive to ensure our customers receive their items in a timely manner, and I'm sorry we fell short of our standard.
For the return, we understand how crucial it is to process refunds promptly. Please send us an email directly at sales@katchme.com with the subject "Urgent Refund Assistance - Mentioned in Trustpilot Review", and I will personally look into this matter and ensure that it gets resolved as soon as possible.
Again, I truly apologize for any inconvenience and stress this may have caused you. We appreciate your feedback and will use it to improve our services in the future.
Warm regards,
Katrina
Customer Service Team, Katch Me
Can't return item…
I have tried contacting customer services via many different avenues. Their email social media. They don't have a phone contact (of course )
I want to send back an item but can't until they send me a returns code.
So update now. Between 15-30 to now 50% refund on the item I now have got a Km return label which I have to print out and a further £2:50 will be deducted from me.
Shocking customer services.
4 September 2023
Unprompted review
Reply from Katch Me
Dear Customer,
I am truly sorry for the inconvenience you've experienced while attempting to contact us regarding your return. Our goal is to provide a smooth and efficient service to all our customers, and it seems we have missed the mark in this instance.
In the event you have not received our emails, I kindly ask you to check your junk/spam mailbox, as sometimes our emails might be directed there.
Please send us another email with the subject "Urgent Return Assistance" to sales@katchme.com. I will personally ensure that your query is attended to promptly and provide you with the necessary returns code.
Again, I sincerely apologize for the inconvenience and appreciate your understanding and patience.
Warm regards,
Katrina
Customer Service Team, Katch Me
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