I'm going four stars at the moment, been playing for a few days first time withdrawing was 24 hours to the minute following id approval Now second time and requested 3 x £100, now they want ban... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I started using this site a few weeks ago got some great games and ended up winning 1000 the withdrawal time can be long winded verification is needed everytime you withdraw which prolongs it as it go... See more
Company replied
I’ve been waiting for a withdrawal since the 7th September everyday I’ve contacted them as normaly I received funds within 2 days . I’m getting fobbed off every time . Today they have told me oh it... See more
Company replied
Unable to update other review won’t let me log in, the company did pay out winnings, of £370, the games are good, but feel you have to beg to be paid out, it’s not something they just do even when you... See more
Company replied
3.9
Great
867 reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Rory was very helpful and fully explained and resolved the issue I was having , customer service at it best 😀
8 June 2025
Unprompted review
Reply from Katanaspin
Hey there, Marie!
Thank you for your lovely review; your words truly mean a lot! We’re happy you had a great experience and can’t wait to see you again soon.
Best regards,
KatanaSpin Team
Reply from Katanaspin
Hello, Grzegorz!
Thank you so much for your amazing review! We’re truly happy to hear you had a great time with us. Your kind words mean everything, and we can’t wait to have you back again soon.
Best regards,
KatanaSpin Team
Love to play and had a good payout
6 June 2025
Unprompted review
Reply from Katanaspin
Hi there, Sophie!
We’re incredibly grateful for your wonderful feedback! It’s a joy to know you enjoyed your time with us. Your support means a lot, and we look forward to seeing you again very soon.
Best regards,
KatanaSpin Team
Reply from Katanaspin
Hello, Vlasta!
Thank you for your wonderful review - it truly means a lot to us! We're thrilled to hear you had a great experience and look forward to welcoming you back again soon.
Best regards,
KatanaSpin Team
Really good website to use
5 June 2025
Unprompted review
Reply from Katanaspin
Hi there, Josh!
We really appreciate your wonderful feedback! It’s always a pleasure to hear that our guests had a great experience. We're looking forward to having you with us again soon!
Best regards,
KatanaSpin Team
Super friendly staff with great support…
Super friendly staff with great support 10/10
4 June 2025
Unprompted review
Reply from Katanaspin
Greetings, Faye!
Your thoughtful review means everything to us - thank you! We're so happy you enjoyed your time with us, and we’re excited to see you again in the near future.
Best regards,
KatanaSpin Team
Reply from Katanaspin
Hello, Laura!
Thank you for your amazing review! It truly means a lot to us. We're so glad you had a great time, and we can’t wait to have you back with us again soon.
Best regards,
KatanaSpin Team
Reply from Katanaspin
Hello, Charles!
We’re incredibly grateful for your kind feedback! It’s wonderful to hear you enjoyed your time with us, and we’re looking forward to welcoming you back very soon.
Best regards,
KatanaSpin Team
Hermione was very helpful and willing…
Hermione was very helpful and willing to go above and beyond to help!!
2 June 2025
Unprompted review
Reply from Katanaspin
Hello, Lauren!
We deeply appreciate your kind words and fantastic feedback! It’s great to know you had a great time with us. We can’t wait to welcome you again in the near future.
Best regards,
KatanaSpin Team
Good casino
The support staff are really helpful and polite, a great range of games to choose from and easy to navigate the site
2 June 2025
Unprompted review
Reply from Katanaspin
Hello, Conor!
Thank you so much for your wonderful review! It truly means a lot to us. We’re so happy you had an enjoyable experience, and we look forward to having you back again soon.
Best regards,
KatanaSpin Team
I had an issue on the site and I…
I had an issue on the site and I thought here we go just like the rest of the sites/apps
But boy I was wrong.
The customer service on live chat is absolutely fantastic I got through to “Alice”
And a role model for your company this site is a must
1 June 2025
Unprompted review
Reply from Katanaspin
Hello, Marc!
Thank you so much for your wonderful review! It truly means a lot to us. We’re thrilled that you had such a great experience, and we look forward to welcoming you back again soon.
Best regards,
KatanaSpin Team
The games are current and up to date…
The games are current and up to date the only downside I feel is the chances to win are dramatically less than what mainstream casino sites would be.
1 June 2025
Unprompted review
Reply from Katanaspin
Hello, Tom!
We are sorry that our site did not meet your expectations.
Please be assured that the games on our platform are absolutely fair since we cooperate with the best providers in this field.
Winning combinations are generated entirely at random, and outcomes are not predetermined. As a result, it may take some time before you land a win.
Additionally, we would like to remind you that winnings are not guaranteed. We strongly encourage you to play responsibly and within your means. We strongly encourage responsible gaming and advise you to play within your means.
Best regards,
KatanaSpin Team
Reply from Katanaspin
Hi there, Andrew!
We deeply appreciate your kind words – they really brighten our day! We're so glad you enjoyed your time with us, and we can't wait to have you back soon.
Best regards,
KatanaSpin Team
Terrible casino avoid @ all costs
Terrible casino avoid @ all costs, spent 6months constantly loosing. Finally had a good weekend and won £40k, next thing I know my account has been disabled they do not want to talk to me as I don’t remember the date I signed up to the casino, long and short is my funds have never reached me
23 May 2025
Unprompted review
Reply from Katanaspin
Hello, Wayne!
We regret that your time on our website didn’t go as expected.
Please be assured that the games on our platform are absolutely fair since we cooperate with the best providers in this field.
Winning combinations are generated entirely at random, and outcomes are not predetermined. As a result, it may take some time before you land a win.
Additionally, we would like to remind you that winnings are not guaranteed. We strongly encourage you to play responsibly and within your means. We strongly encourage responsible gaming and advise you to play within your means.
We’re committed to delivering a great user experience and are always improving. Please reach out to us at support@katanaspin.com with "Trustpilot" in the subject line, and we’ll be happy to assist.
Best regards,
KatanaSpin Team
Ive won 20k and having trouble…
Ive won 20k and having trouble withdrawing ....asking me to verify again after ive verified last month and withdrew 460 .. still in the process of verifying again but been rejected once already
27 May 2025
Unprompted review
Reply from Katanaspin
Hello, Daniel!
We understand that the verification process may not be the most convenient and can take some time, but it is a necessary step on our platform. As outlined in our Terms and Conditions (Clause 7.4), we have the right to request identification documents and verify deposit and withdrawal methods.
Please rest assured that all data is handled with the highest level of security and confidentiality.
If you need assistance, please contact support@katanaspin.com with "Trustpilot" in the subject line, and our team will be happy to help.
Best regards,
KatanaSpin Team
Customer service team are great!
Customer service team are great!
Im enjoying Katanaspin
26 May 2025
Unprompted review
Reply from Katanaspin
Hello, Chelsea!
Thank you so much for your wonderful review. Your kind words truly mean a lot to us. We’re happy to hear you enjoyed your time and can’t wait to welcome you back soon.
Best regards,
KatanaSpin Team
Reply from Katanaspin
Hi there, Sammy!
We really appreciate your fantastic feedback. It means the world to our team. We’re thrilled you had a great experience and look forward to seeing you again soon.
Best regards,
KatanaSpin Team
Very helpful if anyone having any issue…
Very helpful if anyone having any issue team
Il sortit out very quick
Excellent team
26 May 2025
Unprompted review
Reply from Katanaspin
Hello, Paramvir!
Your generous words make us so happy - thank you for your great review! We’re glad you had an enjoyable time and are eager to welcome you back again soon.
Best regards,
KatanaSpin Team
Seems ok but I’ve not tried to withdraw…
Seems ok but I’ve not tried to withdraw yet
25 May 2025
Unprompted review
Reply from Katanaspin
Hello, Dave!
Thank you for your feedback. We truly appreciate it. We always strive to provide top-quality service and improve wherever possible. Your satisfaction is our top priority, and we’re delighted to know you had a great time.
Best regards,
KatanaSpin Team
Easy to use and lots of good games
25 May 2025
Unprompted review
Reply from Katanaspin
Hi there, William!
Thank you for your kind review. It means so much to us to hear you had a fantastic time. We look forward to having you visit us again soon.
Best regards,
KatanaSpin Team
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