Katamu Reviews 

486
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the lifting belts, knee sleeves, and gym bags, noting that every piece of equipment is durable and built to last. Consumers also highlight the outstanding customer support team, mentioning that staff members are exceptionally quick to respond and very helpful when handling size exchanges or product questions. Some reviewers were not happy with delivery delays, noting that packages took longer than expected to arrive. A few people also mentioned experiencing frustrations when items were missing from their shipments or when orders encountered shipping problems.

What people talk about most

Product

Reviewers highlight great satisfaction with the product, praising its durable build quality, excellent... See more

Quality

People report positive experiences with quality, expressing strong satisfaction with the durable materials... See more

Customer service

Consumers find customer service to be phenomenal, frequently praising quick response times and helpful... See more

Staff

Customers had great appreciation for the staff, frequently highlighting quick response times and helpful... See more

Order

Users describe ambiguous interactions with order processes, as experiences differ significantly among... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using the Katamu Weight Lifting Belt for a while now, and I couldn’t be happier with it. The quality is top-notch — you can immediately tell it’s built to last. What really stands out i... See more

Rated 5 out of 5 stars

The customer service was outstanding – quick, friendly, and really helpful. What I loved most was the option to communicate via Discord. That’s such a smart idea! It makes everything more direct and p... See more

Rated 5 out of 5 stars

I’ve been in Iraq in deployment for 6 months and this is probably the clothes I’ve ordered that I’m most excited to wear when I get back. The wife said they are amazing quality and showed them to me... See more

Rated 5 out of 5 stars

Great customer service! Harvey went out of his way to manually fix my order when I accidentally selected the wrong size, switching it from a small to a medium without any hassle. I really appreciate... See more


Company details

  1. Fitness Equipment Store

Written by the company

Born in 2022. At Katamu we build high-performance lifting gear. Our mission is simple: to fuel your growth, back your grit, and keep you lifting—physically, mentally, and for life


Contact info

4.8

Excellent

TrustScore 5 out of 5

486 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(486)

231 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rapid response from Katamu…

Rapid response from Katamu representative. My lever buckel had a minor defect. I emailed them and they quickly responded and sent my replacement. Thank you for solving my issue so fast.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

I had got a large weightlifting belt…

I had got a large weightlifting belt and I lost a lot of weight. I had purchased a belt well over a year ago but only had a chance to use it a handful of times. I emailed customer service on a whim to see if they would be willing to replace it for a medium size due to my belt, being basically brand new. Not only did they make an exception, they were super easy to work with, immediately when they receive my belt, they sent me out the correct size as a replacement and all I had to pay was the shipping! They had top-tier customer service and this is another reason why I love their company as well as their products. I’m so excited!

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Got The wrong size

Got The wrong size, and was unsure if I could exchange it because it was on sale but Harvey helped me go through the process easily and shipped out my new lifting belt the day after.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Great gear. Better people.

Great gear. Better people. I purchased a kit all the gear works great. The sleeves were too big so I sent them back and the customer service has been great.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and items!

I ordered the Fall of Rome strength kit for my son. He was initially between on the knee sleeves so we went up and they ended up being big. I reached out to see if I could exchange just those and they were incredibly accommodating! Excellent customer service all around. Will be sticking with them when we need more gym accessories!
The equipment is also top notch. The lifting belt is excellent quality as is everything else.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Support

They have great products but most of all their customer support is top notch! I needed a size smaller on my lever belt and I contacted customer service at 1:10AM and got a response back at 1:21AM! If that ain’t top notch customer service I don’t know what is! Harvey responded quick and got me squared away on getting the right size! Thank you Harvey for the excellent service/support!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Product everything just feels…

Great Product everything just feels more secure for example my wrist straps I had a gym reaper pair which weren’t bad at all but Katamu truly has quality my wrist feel so secure and my knee sleeves even better.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Exchange

I had ordered a belt that was too big and i had sent an email to see about getting it exchanges for a smaller size. Harvey was so helpful in making that happen with letting me know the status of the exchange and just being a ray of sunshine helping me out

29 June 2026
Unprompted review

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