Customer services deserve to 2.5 star as they had been so rude may be I wear scarf, I have check the seating place my kids did not like to eat in so I have order only simple Vanilla ice cream in cup f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a late-night Crunchie milkshake, only to discover after drinking a fair amount of it, that it wasn't just "Crunchie flavour." It was apparently Crunchie wrapper flavour too. Nothing quite... See more
Do not buy the Rainbow Unicorn latte! Unfortunately yesterday wasn’t a good visit to jkasper’s desserts. In the end as the food made my stomach turn immediately after consuming it. I tried to speak... See more
Disgusting toilet in Loughton branch which looks like it hasn’t been cleaned in ages. Pointed this out to the only member of staff and was told ‘it’s not that bad’. We left before finishing our dess... See more
Company details
Written by the company
Kaspa’s are an award-winning collection of exciting dessert houses that offer the world’s favourite hot and cold desserts under one roof. Our menu boasts a mouthwatering selection of ice creams, gelatos, waffles, crepes, milkshakes, smoothies, and sundaes. Our parlours will change the way you view dessert.
Contact info
United Kingdom
- support@kaspas.zendesk.com
- kaspas.co.uk
2.4
Poor
375 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Lady was horribly rude!
Lady was horribly rude!! Will not be returning!
16 February 2025
Unprompted review
Reply from Kaspa's Desserts
We're very sorry to hear about this Morgan, please reach out to us on our contact form if you would like to discuss this further: https://kaspas.co.uk/contact-us/#contact-section
Ordered three boba drinks
Ordered three boba drinks. The delivery was on time, and the packaging was secure. However, the plastic seal around the top of the bottles doesn’t seem like the best way to protect the drinks.
Unfortunately, the drinks themselves were disappointing - almost flavourless and lacking the expected taste. Not the best experience.
Location:
Unit 5, Retail&Leisure Park, St Helen Auckland, Bishop Auckland, EMEA DL14 9AA
14 February 2025
Unprompted review
Reply from Kaspa's Desserts
Thank you for your review of our bubble tea drinks and we're sorry to hear they were not your favourite. If you would like to share a more in depth review regarding the drinks, you can do so by contacting our customer service team here: https://kaspas.co.uk/contact-us/#contact-section
awful
staff were rude, the food was dry definatly NOT WORTH THE MONEY will not go there again
14 February 2025
Unprompted review
Reply from Kaspa's Desserts
Hi Archie, we're sorry to hear about your experience at the Rugby branch. Please reach out to us if you would like to discuss this further: https://kaspas.co.uk/contact-us/#contact-section
New addington kaspas
New addington kaspas , absolutely disgusting ! Nearly £70 spent for 2 adults and 3 children .
Crepes freezing cold , ice cream sundaes sloppy and messy , drinks warm and brought 15 minutes after food . Sloppy and slow service , no wonder it’s always empty
8 February 2025
Unprompted review
Reply from Kaspa's Desserts
Hi, we're very sorry to hear about your experience at the New Addington branch. Please fill in our contact form so we can address your concerns directly: https://kaspas.co.uk/contact-us/#contact-section
Very bad
Absolutely disgusting how long we've been waiting for our order 45 minutes our order was for 5 people , orders been coming around 10 minutes apart . There was our kids who ready eat food and some who was still waiting. Waffles been burned , coockiedough hard . Absolutely not recommend this place
2 February 2025
Unprompted review
Reply from Kaspa's Desserts
Hi Lena, thank you for leaving your review and we are sorry to hear about your experience at the Newcastle branch. Please reach out to our contact form so we can address your concerns directly: https://kaspas.co.uk/contact-us/#contact-section
I don't know how hard it can be to pack…
I don't know how hard it can be to pack a dessert.. it is not rocket science. What a rip off. Creams is so much better! Avoid avoid avoid!
1 February 2025
Unprompted review
Reply from Kaspa's Desserts
Hi Vee, we're very sorry to hear about your experience. Please reach out to our customer service team if you wish to discuss this further: https://kaspas.co.uk/contact-us/#contact-section
Reply from Kaspa's Desserts
Thanks for such a lovely review Alex.
Ordered ice cream and received a tiny…
Ordered ice cream and received a tiny portion, unhappy especially with price charged for it
8 January 2025
Unprompted review
Reply from Kaspa's Desserts
We're sorry to hear about this Sophie, we will pass your comments to the branch to prevent this from happening again.
Their desserts are the best i use them…
Their desserts are the best i use them on deliveroo the ice cream is out of this world soft and creamy i love their sundaes and their chocolate fudge cake is delicious . If you have a sweet tooth . I would highly recommend them. I think personally they are the best dessert shop and all of is beautifully arranged and packaged , i love kaspas
23 December 2024
Unprompted review
Reply from Kaspa's Desserts
Thank you for your lovely review Melanie, we're happy to hear you enjoy our sundaes and chocolate fudge cake!
Fantastic service from Ahsan
Fantastic service from Ahsan. Delicious food and good quantity
20 December 2024
Unprompted review
Reply from Kaspa's Desserts
Hi Khan, thanks for leaving such a nice review of Ashan's service. We hope to see you again soon at Kaspa's Fulham.
Ordered the Chocoholic Sundae at £14.95
Ordered the Chocoholic Sundae to be delivered. What arrived was nothing like described. Not worth the money.
13 December 2024
Unprompted review
Reply from Kaspa's Desserts
Hi Mrs Julie, we're sorry to hear about your experience, we will pass your comments to the branch to prevent this from happening in the future.
I cannot even find prices online
I cannot even find prices online, this has to be the worst website ever.
13 December 2024
Unprompted review
Reply from Kaspa's Desserts
Hi Gerry, we're sorry to hear you are not happy with their being no prices on our website. We will pass your feedback to our website team.
The waffle tasted horrible...not sure…
The waffle tasted horrible...not sure if it was eggs taste or gasey but it certainly wasn't right! Maybe it was a cleaning product they use on machine...tasted horrible anyway...I used to love it here...won't be coming again.
16 November 2024
Unprompted review
Poor for food intolerances and allergies
Asked for food intolerances however had no options even in allergy folder. Chose plant based Cronut. The only option however unavailable.
13 October 2024
Unprompted review
The ice cream here is amazing
The ice cream here is amazing, and the staff is incredibly friendly! They even kept the shop open for longer so we could savor our delicious treats.
13 October 2024
Unprompted review
Reply from Kaspa's Desserts
Thank you for such a lovely review of our Watford branch Hv!
Jaspers Swansea lovely desserts…
Jaspers Swansea lovely desserts excellent customer service, all food well presented and delivered in quick time. Will recommend to everyone
8 October 2024
Unprompted review
Reply from Kaspa's Desserts
Thank you for your lovely review! We hope to see you again soon at Kaspa's Swansea.
Shocking service from MK branch
Shocking service from MK branch, my son had a massive long hair in his waffle, when husband complained, they said they could make another one but wouldn’t refund the money! Absolutely disgraceful customer service and no faith in the process of cooking another one and same thing happening. Shall not be returning anytime soon and I suggest no one else does either.
5 October 2024
Unprompted review
I chose kaspas as a birthday treat for…
I chose kaspas as a birthday treat for my daughter and I was disappointed, the food was undercooked, the customer service was shocking. I love kaspas but would never ever visit Taunton kaspas again
12 September 2024
Unprompted review
Reply from Kaspa's Desserts
Hi Sandra, we are sorry to hear about this. I can assure you that this is not the usual Kaspa’s standard and we aim to create a magical experience for everyone who walks through our doors. In order for us to investigate further, can you please fill out the contact form on: www.kaspas.co.uk/contact/ so we can look into this for you.
Absolutely horrendous was waiting for a…
Absolutely horrendous was waiting for a hour for my waffle and when it did come was 10 minutes after everyone finished theirs !!! Not good pal
21 September 2024
Unprompted review
Reply from Kaspa's Desserts
Hi Blake, we are very sorry to hear about this. In order to ensure this does not happen again, we will forward your comments to the correct team so we can keep an eye out for this in the future.
Ordered online from Poole branch to…
Ordered online from Poole branch to find it was closed! Tried customer services but only response I got was they were looking into it!! Quick enough to take my money but not so quick to refund it!!! Such a shame as ordered many times before! Been a week now, absolutely terrible customer service
7 September 2024
Unprompted review
Reply from Kaspa's Desserts
Hi Karen, we can see your refund has already been processed by our customer services team. If you require further assistance, please do not hesitate in reaching out.
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