Kasaraatelier Reviews 34

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Amazing products! I ordered the wet wipes (Citrus paradise). Loved the scent, it's very long lasting and refreshing! I hope to see more citrus flavors from Kasara team! will definitely order again!

Rated 5 out of 5 stars

A very successful experience. My order was delayed a little and they contacted me by email and provided me with a special discount coupon. Great work and very excellent service. I thank them for what... See more

Rated 2 out of 5 stars

My first order overall good. However , on my second order that I received 2 days , the package was poorly wrapped. In addition , one of the products I order was not placed in a box but came in batches... See more

Company replied

Rated 1 out of 5 stars

Thank you for your response. If you would like us to share a picture and a sample of the custom wet wipes we ordered from your company it will be our pleasure. As both a client and a business, we have... See more

Company replied


Contact info

3.7

Average

TrustScore 3.5 out of 5

34 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My purchase was on December 30th and…

My purchase was on December 30th and until this date the order is pending. Im trying to resolve the issue with the seller with no luck. The only solution they are offering is “we will get you a free gift”.

5 January 2026
Rated 1 out of 5 stars

Bad and failure

It's a failure in terms of quality and smell; it's more like a tissue than a towel, and I don't recommend buying it.

2 January 2026
Kasaraatelier logo

Reply from Kasaraatelier

Hi Abdullah,
We respect every customer’s opinion. However, it’s worth noting that you never contacted us directly to report any issue or request support before posting this review across multiple platforms.

This experience does not reflect the feedback we receive from the vast majority of our customers, many of whom reorder regularly and consistently rate our quality and scent very positively.

We remain committed to maintaining high standards for all our customers.

Rated 4 out of 5 stars

Lovely product

There was a customs problem with my initial order, but happily, Kasara Atelier eventually sorted it out and sent a replacement. Absolutely lovely product

4 September 2025
Kasaraatelier logo

Reply from Kasaraatelier

We’re so sorry for the trouble with your order.

We’ll reship it right away with the correct labeling and include a gift to make up for the delay. Thank you for your patience — we’ll make sure you have a much better experience this time.

Rated 5 out of 5 stars

It’s very good customer service

It’s very good customer service, fast responded. It’s fast shipping product

Only Problem with only FedEx delivered but great communicate during problem with customer service team.

9 July 2025
Kasaraatelier logo

Reply from Kasaraatelier

Thank you so much for the lovely feedback!
We’re glad you had a smooth experience with our support and shipping speed. We hear you on FedEx — and we’re continuously improving our delivery partners to make things even better next time.

Rated 3 out of 5 stars

Great but watch out for customs fee

The product is very good and delivery was quick. Be careful however you will be charged with customs fee if you re in Europe for example. Happened to me twice, this makes the product less interesting in terms of price. Shame !

11 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look