The service from the start to finish is really good. I was kept updated from the order to delivery. I had few items that were somewhat defective and Karaca were helpful in replacing the items.... See more
Company replied
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Review summary
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I am extremely pleased with my dining set. One of the bowels was chipped, after corresponding with the customer service team, a replacement was sent out. A professional team, I would purchase from th... See more
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very easy to order and keep me updated with delivery date also quick delivery. i find the product is a little tricky sometimes it give me just half a cup of coffee and next time will give me a full c... See more
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Overall, I’m very satisfied with my experience and would give 5 stars. The products are great quality and everything met my expectations. The only small issue was that the delivery was a bit slow,... See more
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Company details
About Karaca
Written by the company
Karaca is in Hollywood
Karaca proudly made its distinguished debut in Hollywood this year during awards season, where The Karaca Red Carpet Dinnerware Collection, graced the tables of the stars. The exclusive Karaca Red Carpet Collection, featured at these star-studded events, is now available in stores and online for all to enjoy.
Hull City x Karaca
Karaca’s strategic partnership with Hull City transcends the boundaries of the pitch with the naming of "The Karaca Circle Restaurant" within Hull City’s Stadium where fans can now enjoy a great meal served on Karaca’s contemporary, timeless, and chic designs.
This partnership not only reflects Karaca’s commitment to excellence, but underscores its dedication to nurturing community involvement.
About
Since 1973, Karaca has been the top global brand in home, design, and lifestyle, inspiring and innovating everyday moments. Our products represent a fusion of brilliant engineering, artisanal craftsmanship, and thoughtful designs aimed at enhancing your daily experiences. Whatever your needs, Karaca products and services will inspire creativity and enjoyment, blending cutting-edge technology with friendly & familiar features. Join us, as we set the standard for quality, style, and value.
Discover our Categories
Air Fryers Small Appliances Tableware & Drinkware Cookware & Bakeware Kitchenware Home Decor Shop Offers
Free Delivery when you spend £60 or more
90 Days ReturnsFree Return within 90 Days
Pay Your WayApple Pay
Google Pay
Pay-in-3 with Klarna
Paypal
Credit Card
Stores
📍 Karaca Tottenham Hale Retail Park
Tottenham Hale Retail Park Unit 8, Broad Ln, London N15 4QD, United Kingdom
📍 Karaca Westfield London
Westfield London Shopping Centre Unit 1232, Ariel Way, London W12 7HT
Contact Us
Monday - Friday 9:00 - 18:00
Download Karaca App Now
Contact info
London, United Kingdom
- karaca.co.uk
4.1
Great
6K reviews
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Good buying experience
Good buying experience, with excellent communication. Parcel was well wrapped.
Thank you!
2 April 2026
Reply from Karaca
JT,
We're happy to hear that you had a good buying experience and that our communication and packaging met your expectations. Thank you for your positive feedback!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Reply from Karaca
Kateryna Khainatska,
We're so happy to hear that you had a great experience. Thank you so much for your positive feedback!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
The products I received were damaged…
The products I received were damaged upon delivery.
I have already contacted your customer service team regarding this issue, but despite my efforts, no action has been taken and I have not received a satisfactory response.
30 March 2026
Reply from Karaca
Dear Customer,
We are sorry for the inconvenience you have experienced.
Your report regarding the damaged items has been forwarded to our relevant team for further review. We will keep you informed as soon as we receive an update on the matter.
Thank you for your patience and understanding.
Karaca Porcelain United Kingdom.
Reply from Karaca
Nas,
We're happy to hear that you find our dinner set beautiful! Thank you for your positive feedback; we appreciate you sharing.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Karaca has horrible delivery!
Karaca has horrible delivery!
It has rubbish delivery and I even paid for delivery which didn’t even come to my door.
It was delivered to a whole other block!
30 March 2026
Reply from Karaca
Dear Customer,
We are sorry to hear that your package was delivered to the wrong location.
The issue has been escalated to the relevant teams, and we are currently awaiting their response. As soon as we receive an update, we will inform you promptly.
Thank you for your patience and understanding.
Karaca Porcelain United Kingdom.
They send used products what a…
They send used products what a disappointment. I will never buy from this company again, I do not recommend it.
1 April 2026
Reply from Karaca
Dear Customer,
We sincerely apologize that the used item was sent to you.
We have forwarded the matter to our relevant teams for further investigation, and we will get back to you as soon as possible with an update.
Thank you for your patience and understanding.
Karaca Porcelain United Kingdom.
over all good service …
my tea pot is amazing and even when iv made mistake order, they are easy to contact (email) and have a very good return policy
over all good quality products and responding team when needed
1 April 2026
Reply from Karaca
Jake Slade,
We're happy to hear you find our products good quality and that our team is responsive. It's great to know you are amazed by your teapot and that our return policy is easy to use. Thank you!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Reply from Karaca
Dear Customer,
We sincerely apologize that the wrong item was sent to you.
We have forwarded the matter to our relevant teams for further investigation, and we will get back to you as soon as possible with an update.
Thank you for your patience and understanding.
Karaca Porcelain United Kingdom.
Still no outcome from my review posted 20th March. They called me and said they will review and get back to me.
Still no outcome.
Very disgusted and really not help to be perfectly honest. Apparently they will talk to a manger to address my concerns and find a resolution shortly! Still waiting......
Will keep posting updates....
20 March 2026
Unprompted review
Reply from Karaca
Dear Customer,
We are sorry to hear about the issue you’ve experienced.
To assist you as quickly as possible, we kindly requested your contact details. Once we receive them, we will proceed with providing the necessary support without delay.
Thank you for your understanding.
Best regards,
Karaca Porcelain United Kingdom.
Reply from Karaca
Dear Customer,
We are sorry to hear that your order has not yet reached you.
Please be assured that we are currently in contact with the courier teams regarding your shipment. We will keep you informed as soon as we receive any updates.
Thank you for your patience and understanding.
Kind regards,
Karaca Porcelain United Kingdom.
Reply from Karaca
Amara Khan,
We are so happy you had a very good experience with your purchase. Thank you for your brilliant feedback!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Reply from Karaca
WILLIAMS,
We're happy to hear you had a great experience with our efficient service and quality! Thank you for your positive feedback and recognition.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Reply from Karaca
Dear Customer,
Thank you very much for your kind feedback. We are delighted to hear that you are satisfied.
If you have any other questions or need assistance with anything else, please feel free to contact us at any time. We will be happy to help.
Karaca Porcelain United Kingdom.
Good quality, Great products. Thanks Karaca 😊
Good quality, Beautiful, fast delivery and well packed.
6 April 2026
Reply from Karaca
Josefa Xavier,
We're happy you received your beautiful, good quality items quickly and in excellent condition. Thank you for sharing your positive experience with us!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Reply from Karaca
Leila mohebinia,
We're so happy to hear you received an excellent quality delivery. Thank you for your positive feedback; we appreciate it.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Two of pan was faulty
Two of the pans that arrived was faulty. Still waiting for feedback from karacr
27 March 2026
Reply from Karaca
Dear Customer,
We are sorry for the inconvenience you have experienced.
Your case has already been forwarded to our relevant team, and a search for spare parts for your products is currently underway. We will inform you as soon as possible regarding any updates.
Thank you for your patience and understanding.
Karaca Porcelain United Kingdom.
Reply from Karaca
Sadia Yaseen,
We are so glad that you are happy with the quality and the swiftness of the delivery. We appreciate your positive feedback and thank you.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
u good contact a swift posting
Brilliant service and swift posting thankyou so much Karaca
27 March 2026
Reply from Karaca
JEANNA GALE,
We're happy to hear that you received brilliant service and swift posting. Thank you so much for your positive feedback; we appreciate it greatly.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Shocking service!
Shocking! They haven’t processed my order over a month but have taken the money!! Their customer service line is an absolute joke as no one is clearly working there to take a calls. They are a sham bussines!
4 April 2026
Unprompted review
Reply from Karaca
Dear Customer,
We are sorry to hear about the issue you’ve experienced.
To assist you as quickly as possible, we kindly requested your contact details. Once we receive them, we will proceed with providing the necessary support without delay.
Thank you for your understanding.
Karaca Porcelain United Kingdom.
Reply from Karaca
Alex Erdemir,
We're happy to hear that your delivery was excellent quality. We appreciate your positive feedback!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
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