Initially no communication from Kaoori despite repeated enquiries about my order which has still not arrived 9 days after ordering. The 3 to 5 days delivery was not met. This has now changed with a... See more
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I would definetly recommend this shop if you search for high quality chess sets. Everybody complaining about the delivery issues clearly didn't even notice that this is a current issue every high qual... See more
Company replied
Paid extra £10 for postage. No issues with delivery. Arrived in 3 days. Purchased a £50 14” board & pieces. Was intended as a gift for my daughter but the quality is not as expected so instead we’re... See more
Customer service is shocking, unresponsive to calls or emails. So bad I even contact my credit card company with a fraud complaint. Eventually a chess set turned up, from Slovenia. Very disappointed w... See more
Company details
Information provided by various external sources
The Kaoori Chess Company is a renowned chess shop that provides ample opportunity for chess players in the UK to purchase their favorite chess sets UK. We provide a variety of product options, ranging from unique chess sets to Staunton chess set to travel chess set and even themed chess set options. If you want to know more about who we are, what we do, and the true Kaoori Chess Company difference, then read on. Who We Are The Kaoori Chess Company is a chess shop that provides everything you need to enjoy your passion for chess. We have been in operation for many years, and our years of experience offering only the finest in chess pieces, chess sets and chess related accessories have given us a unique insight into what chess players appreciate with their sets, pieces and other necessary accessories. What We Offer We offer a variety of different chess sets, chess pieces, as well as chess memorabilia that are sure to appeal to anyone with a passion for the game. Our offerings are focused on quality and craftsmanship, with unique handmade pieces being the star of our shop. We know that chess pieces and sets should be treasured, which is why we select only the very best handmade pieces for our customers. Our chess set options include a variety of options which are sure to appeal to any chess player, whether you are an experienced expert or someone who is just beginning to play the game. Our products include wooden chess sets, luxury wooden chess sets, three player chess sets, Staunton chess sets, tournament style chess sets, themed chess sets, magnetic chess sets, royal chess sets, travel chess sets as well as antique chess sets. In addition to complete chess sets, we also offer chess boards, chess pieces, chess clocks as well as related chess accessories that will help you play and improve your chess game. Our chess accessories include chess cases in a variety of colors and finishes; cloth storage bags for pieces; DGT carrying bags; DGT connection material; as well as wooden LUX boxes. Our chess clocks include both analog and digital options, which means you can pick up a clock no matter your preferred (or in the case of tournament play, required) method of keeping track of time. Our products come in a wide range of prices that are well suited to any budget. If you are looking for inexpensive sets that are perfect for beginners or someone simply looking to play, then our travel and magnetic options may be just what you’re looking for; if you’re someone who is looking for a luxurious board that will serve as a conversation piece as well as a set to enjoy playing, then our antique style or luxury wooden chess boards may be perfect. The Kaoori Chess Company Difference We know that there are a lot of chess shops out there as well as other shops which offer chess products. However, these shops and sets lack something that we here at the Kaoori Chess Company have in spades: a dedication to chess. Our dedication helps us strive to stock only the very best quality chess sets, pieces and accessories, no matter what the budget range. We stand by the products we offer, from the most inexpensive magnetic travel board to the most luxurious high-end luxury board. If you have problems with your order, we will be there to assist in any way we can. If you have questions about products or concerns or simply want to know more information, we are there to assist you. The Kaoori Chess Company, to put is simply, is that we are there for you—whether you’re a beginning chess player who is just starting out in the hobby or you’re an expert tournament player with 2 decades of wins underneath their belt. How to Buy If you are ready to browse our well-received and exclusive wares, then all you need to do is follow these simple steps: First, head to our online website at https://www.kaoori.co.uk. Next, browse around the relevant categories for whatever it is you are looking for; when you’ve made your decision, add these items to your online cart and checkout using the checkout process. At this time, we can only accept online orders and cannot accept orders by phone or snail mail. If you are not sure exactly what you want to buy or you have any questions about the products, do not hesitate to contact us with your contact information as well as your inquiry. We know that it can be difficult to determine whether or not a chess set or piece is right for you by glance alone, which is why we strive to provide plenty of relevant information to anyone interested in our products. Chess: A History At the Kaoori Chess Company, we believe that knowing the history of chess is just as important as knowing which fine chess products to buy. Chess is one of the most ancient games in the entire world, with some variations on chess games going all the way back to the 6th century. It wasn’t until much later that the game as we know it today really took off in any significant way. During the 15th century, the game took hold in Europe, where it grew into a popular game both for leisure and play across Europe as well as eventually in the European colonies in North America. In the 19th century, changing industrialization and an increase in mass made materials led to the creation of standardized chess sets, which led to an increase in tournament play; it was during this century that the first ever international chess tournament was held, sparking a new era of competitive chess that has remained ingrained into society ever since. Chess has remained a popular pastime for people around the world for more than millennia, and the popularity of chess certainly shows no signs of abating.
Contact info
71-75 Shelton Street Covent Garden, WC2H 9JQ, London, United Kingdom
- +44 20 3870 3738
- contact@kaoori.co.uk
- kaoori.co.uk
Communication from Kaoori…
Initially no communication from Kaoori despite repeated enquiries about my order which has still not arrived 9 days after ordering. The 3 to 5 days delivery was not met.
This has now changed with acknowledgement of my order and a promise to deliver it for Christmas...
It is now with DHL awaiting despatch.
Successfully delivered on 20th, in time for Christmas and it looks great.
My order failed
Horrible experience - misrepresentation
I purchased the 19.6 Inch Chess Set Geneva Brown
for my son's birthday. We were so disappointed to receive something which looked completely different to their images. The board was a flat matt finish instead of the beautiful high gloss wood the images shown on their website. In the description it says its sheesham wood, which is completely incorrect. It is neither wood not sheesham.
When I asked for the returns address, Kaoori said I had to return the unwanted product to Senec, Slovakia. I said this was completely unreasonable as the courier cost was actually more than the cost of the product itself. I requested they allow me to send to their Covent Garden, London address but they said it was not possible.
I would urge all to avoid buying anything at all from this unreasonable company. Firstly they sold me a product by misrepresentation and then did not allow me to return to a UK address. Horrible experience!!!
No delivery issues, just not the best quality product for the price.
Paid extra £10 for postage. No issues with delivery. Arrived in 3 days. Purchased a £50 14” board & pieces. Was intended as a gift for my daughter but the quality is not as expected so instead we’re repurchasing higher quality from elsewhere and gifting this set to our grandchild as part of their Xmas box.
Disappointing.
Very slow delivery.
Smooth customer experience
Product arrived in the estimated delivery timeframe and is as described on the website.
Item ordered on 25.6.23 and informed…
Item ordered on 25.6.23 and informed delivery would be 3-5 business days. Today (6.7.23) item still not arrived. Automated message when I tried to telephone which didn’t give any option to leave a message.

Reply from Kaoori
Expensive for the quality
The set took 10 days to arrive, having been told it would take 3 to 6 days. For over £50, the quality is not great. The clasp is flimsy and cheap. When I opened the board, the pieces dropped out. They are not held in snugly in their dedicated slots as I expect with a folding travel set. The magnets are ok but a bit weak and some of the felt stickers on the bottom of the pieces are already curling up at the edges. The pieces are a good size in relation to the board and easily identifiable. I seriously doubt this chess set will travel well for very long.
Decent board
Decent board.expected it to be a bit heavier. Clasp is not very sturdy and comes off.
good quality
The chess set was just what we expected, good quality, nice handling and just right for beginners.
We were worried when the product did not arrive within the time frame and on ringing the company we only received a recorded message. It finally arrived just a few days late - from Slovenia.
Honeslty a great service with some…
Honeslty a great service with some lovely pieces and would definitely buy from them again!
Item nfi not useever arrived
Item never arrived, company not responding to emails so contacted trading standards

Reply from Kaoori
Nice chess set just what I wanted
The chess set isn’t quite the quality I…
The chess set isn’t quite the quality I was hoping for. The knights aren’t finished nicely with their manes rough and uneven.
Delivery was quick.
Chess board and pieces good value
Chess board and pieces as described and came within a week, seems like a really good value chess set
Fraudulent company
Fraudulent company. Scam. I got my money back by filing a complaint with my bank and got it back after a few weeks . Avoid avoid avoid.
Is this company KAOORI a…
Is this company KAOORI a scam....they take your money and then don't deliver the order ?????
The phone is a phony number as no one answers it ...just puts the phone down
One cannot contact them to find out why the order is not been delivered

Reply from Kaoori
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