kaoaofficial.com Reviews 

I was genuinely impressed by the elegance and femininity of the dresses. The designs are beautiful, and the quality met my expectations, which is why this review is all the more disappointing to write.

Unfortunately, the sizing is remarkably inconsistent. I ordered two dresses in the same size, yet one fits quite tightly while the other is loose enough that I could easily have chosen a size smaller. I also found the return policy far from customer-friendly, especially considering the uncertainty of the sizing.

One further observation is that the dresses seem to be designed for a much shorter frame. A dress I purchased with a slit reached almost to the top of my buttocks, despite me not being particularly tall. Thankfully, my local seamstress was able to alter it beautifully.

I would happily order again if the sizing were more consistent and the return experience more accommodating.

We are extremely grateful to Kaoa for a beautiful dress! My daughter looked endlessly for a different graduation dress of great quality and beautiful style, her dream was fulfilled! She loved her dress!
I would recommend this brand to anyone for quality and beautiful stifling!
I would definately reorder, from Canada!

Excellent fabric quality and elegant, tasteful design, beautiful dresses. The dress was worth every penny I paid for it.
Very efficient customer service from placing the order, tracking it until it was delivered. It was my first purchase, but I became a fan of this brand. Very satisfied.

I am very satisfied with the variety of dresses, the easy order process, the quite fast delivery and with the good product quality. We ordered different sizes/styles of dresses and chose one. The return was at my cost, which is just fair, and worked very reliable. A little accounting error was addressed and corrected immediately. To be honest, I had some concerns beforehand, but everything went very professionally, reliable and fast. Thank you for this excellent experience!

I am extremely disappointed with my experience with KAOA.

I returned a defective item following the instructions provided by the company and was repeatedly reassured that the customs process would be handled correctly. Despite this, the matter was not resolved in a timely manner and I was subsequently contacted by a debt collection agency regarding unpaid VAT and duty charges connected to the return shipment.

While KAOA eventually reimbursed part of the customs charges, this DID NOT COVER THE FULL AMOUNT I was required to pay, and the situation was only partially resolved after significant delays and repeated escalation.
Throughout this process, I spent a considerable amount of time communicating with KAOA, DHL and customs authorities in an attempt to resolve an issue that originated from the return procedure itself.

The prolonged lack of resolution led to unnecessary stress, inconvenience, and the involvement of a third-party debt collection agency—something that should not occur when a return is processed correctly.

Although I acknowledge that KAOA eventually contributed toward the costs, the handling of the situation was slow, incomplete, and ultimately unsatisfactory from a customer service perspective.

I would strongly advise potential customers to be cautious when ordering internationally and returning items, as customs-related issues may not be managed efficiently or in full.

The quality of the products is very good, but unfortunately my experience with customer service was disappointing.

I placed my order on April 11 based on the advertised delivery timeframe of 8–15 business days for a wedding on April 25. The package only arrived on May 6, after both the event and the estimated delivery window.

The items remain completely unused and are still part of KAOA’s current collection, yet no return, exchange, or store credit was offered. While delays can happen, I was disappointed by the complete lack of flexibility or goodwill in resolving the situation.

Beautiful products, but customer service was unwilling to help when an issue arose.

Hopefully Google can translate, this is the most astonishingly beautiful set I think I’ve bought in a long time. It’s exactly as pictured. Expensive, and you’re paying a lot to ship it to the United States, but it was 100% worth it. I was worried about the timing, but I gave myself a two month lead time for the event I wanted to wear this to, and I want to say it came in a little over a month.

Beautiful dress, excellent quality, and worth every penny ✨
I am absolutely delighted with my purchase from KAOÂ. I ordered the black glitter gown and it exceeded my expectations.
The dress is stunning, elegant, and beautifully made. The fit is perfect, the cut is very flattering, and the overall design feels luxurious and unique. The dress looks exactly like the photos on the website.
One thing worth mentioning is that the glitter sheds a little while wearing the dress. However, for me this was not a problem and did not affect my experience, as it is quite common with glitter fabrics. The final look is so beautiful that it was completely worth it.
I felt confident and elegant wearing it and received many compliments throughout the evening.
Overall, I am very satisfied with my purchase and would definitely recommend KAOÂ to anyone looking for a special occasion dress

I said yes in a KAOA dress and it was just so beautiful. This is my fourth dress I ordered from KAOA and I love each one of them. I didn’t receive a shipping notification for quite some time but when I contacted customer support they shipped it within one day. Excellent support here!

The pieces are beautiful and the quality is amazing 🤍

Shipping took a little longer than I expected, but it was completely worth it. The fabric feels incredible and the fit is perfect. You can really see the care put into every detail.

I truly recommend KAOÂ ✨

THE WORST BRAND EXPERIENCE. Had to ask 5 times about returns process. Was given wrong information 4 times. Had to pay 30% customs fee - dress for €500 had €200 customs on top. Terrible communication agents. Please replace those humans with ai

I absolutely love my new dress! Looks exactly like the picture and fits amazingly, it’s a high quality material and design. Definitely recommend Kaoa and will be purchasing from them again. (Only downside is the shipping price, I hope they offer a more affordable option in the future.)

I cannot recommend ordering from KAOÂ, even though I truly love their designs.
My return was not properly registered, which resulted in a missing refund. I have been trying to resolve this issue with customer service for weeks.
After returning my order, I received an automated confirmation listing the correct number of items as refunded. However, the actual refund was incomplete.
Customer service now claims that the original confirmation was incorrect due to a “technical limitation” of their system.
As a customer, I cannot verify internal system errors and must rely on the seller’s official confirmation. Unfortunately, this discrepancy has still not been resolved.
I will update this review if the issue is resolved.

Avoid at all costs! Item was not received to my address and now are refusing to refund the amount for the dress and are arguing with me claiming it has been shipped (but can’t provide a signature or name of person who received the item which was required). Very unprofessional and from other reviews here I can see a lot of others have faced the same….

The pictures on the website promise beautiful, high-quality dresses, so for prices between €200–€300 per piece I expected much better quality. Unfortunately, the fabrics are nothing special and feel quite cheap. The “gold” accessories attached to the dresses are actually made of inexpensive plastic.

The sizing and fit are also very disappointing. The dresses are much larger than expected, poorly cut, and look nothing like they do in the photos on the website.

What makes the experience even worse is the return process. Customers have to pay for returns themselves, and shipping from Austria back to Portugal costs between €22 and €60. I ordered three dresses worth more than €600 and now have to send everything back at a high cost.

Overall, a very disappointing experience.

The models are beautiful, the website has beautiful pictures, but the quality is not that good. After washing, the linen fabric loses color and shrinks.

I love my coat! I wore it as soon as I got it because we have been having a very cold winter, which we normally don't. I got so many compliments. Every thing I have purchased from KAOA has been of very good quality and fits good. Thank you KAOA!

The dress is amazing! I requested a fast delivery and received it in few days during the holidays!

The whole shopping experience was positive and fast. The shipping and delivery took a little longer than expected but it was understandable due to the particularly busy period (month of December) and the support staff was very kind and helpful. Anyway, it was absolutely worth the wait, as the dress is simply gorgeous: beautiful fabric and design, perfect fit.