Kangarooparking Reviews 

No dramas, no problems.. would recommend.

Well behaved and punctual staff , the process is smooth and convenient, use them with confidence.

Drop of was simple and straightforward, however on return phoned after luggage collection as request to be informed there was a delay and to wait in the terminal to receive a call. After an hour I phoned for an update to be informed that they were waiting for drivers and again to await a call. After another hour I phoned to now be informed my car had been delivered to the car park 30 minutes before. I was informed someone had phone me 3 times however no call received and no missed calls !!! My car was abandoned in the car park and would still be there if I hadn't phoned. This left me with an additional exit bill to the one planned for and obviously a delay in receiving my car of more than 2 hours. It's completely unacceptable. Meet and greet was booked for speed and convenience and unfortunatley it was neither. Not even an apology from the company.

Never use this company. They're a nightmare.

For my return, had to wait for 2 hours for the car at the terminal. The phone guy was extremely rude. He purposely delayed my car delivery. I would never advise anyone to go with this company, ever.

I had an unwell child, there was no consideration. The phone was never answered, and when the guy picked up my call, he told me off instead of apologising. Never use them

Problems at both drop off and pick up.
Drop off: Car was booked for 7am drop off. I called at 6:20am to advise I was going to be 15mins late to which the response was to call back 20mins before I am expected to be at the airport which I did. Once at the airport, I called 7 times before they answered the phone. We waited 40mins for the driver to arrive - had to go to check in then back to the car in case the check in gates closed. The driver did not apologise when he arrived - and parking cost £13.50 as they were late. Pick up was scheduled for 1pm. I called at 11:45am to advise our flight had arrived early and that we would be at the car for 12:30pm. The driver arrived at 1:10pm, and persistently called 4 times over 3 minutes when I told him I was awaiting the lift. The driver didn’t wait around. Upon getting in to my car, the car seemed to have a flat tyre with the car driving uneven. Given 2 stars as no body work issues that I have noticed and less than 15miles driven. I would not recommend this company. Spend the extra money for your peace of mind and to avoid waiting around.

DO NOT USE THIS COMPANY
Drop off OK but return .... nightmare!
No one answering the phone, eventually got through to be advised "unsure how long you will have to wait for the return of your vehicle". Waited 2.5hours.
Zero customer service, no apologies.
Travelling with a vulnerable adult with medical & mobility issues so expected a Meet & Greet service as advertised. NOT RECOMMENDED

We waited over an hour to get our car when we returned from our trip despite booking Meet and Greet service.

I will never book with them again.
My parking was from 4am at Heathrow T3. As described I call them 20mins prior arriving to T3. That was exactly 4am. No one answered. Then I tried 3-4times, nothing. We arrived to T3 with my family at 04:20. They picked up a phone at 4:25. They said 15mins and the driver will be there. He was coming at 5:15... Pictures taken from car etc, without any instructions left, like a slip or note or a sign he picked up a car. Was a bit scary to leave the car with someone like that. I had a gps in it so could follow, was absolutely fine.
We came home a week after, picked up our luggages, call them. They said could not find any driver they are busy. After 10mins called me they do not dind my car under this booking, no one picked up my car, started stressing what the hell?!?! Then they found it after 30mins. 2hrs gone between the first phone call and delivering my car. What was maybe my fault, I booked the parking up to 5pm. We were ready at the airport at 3pm, but did not know they will really stretch the timing...I thought they are flexible. So do not recommend them. But at least my car was delivered how I dropped.

We booked last minute and they managed to accommodate us last minute. Pick up was fine. On our return (we arrived at 1700 and were ready by 1730), they told us we would have to wait for our car to be dispatched. We have two young children so this wasn’t ideal .. we waited nearly 2 hours for them to drop our car off to us. Def not worth the cheaper prices.

Please don’t choose this idiots, they don’t know anything just thinking like kangaroos. No planning no time frame. Wast of time. My total flight duration is 1hrs and 5 minutes. After arriving I need to wait for another 1 hrs to collect my car. Total rubbish

Avoid this company at all costs!!
Late to collect the car which was an extra £11. On return I was told give them 30 minutes and come up to collect the car. I waited a further 30 minutes and was told the driver would call me when 15 mins away. This went on for about two hours. They then said they could not find my key and the car was blocked in. They eventually said we can drop you home and deliver the car to your house. I accepted this as was feeling unwell. The driver that took us home said he would be back shortly. I then received another call to say that it was not going to be possible to the drop car off today and they would do it in the morning. Fast forward to 9 am New Year’s Day when I say I will call the police if I do not get my car back. I ask for the postcode and eventually they give it to me. On my way to pick up car my ring goes off and lo and behold my car is outside my house. This company is an absolute shower, they gob you off don’t answer the phone and give you empty promises. AVOID, AVOID, AVOID!

I was extremely nervous after I read the reviews of Kangaroo Parking but I have to say that I cannot rate them more highly.
As requested I rang them when I thought I was 30 mins from the terminal but, because of traffic jams, I arrived 50 mins late and they were kind enough to ring me twice to ask where I was, and then to say they would return when I arrived. Which they did promptly.
On returning from my holiday, I arrived 40 mins early and they warned me that they couldn't deliver the car for 25 - 35 mins and would ring me when they had arrived. However, they arrived 15 mins later and I missed their call for some reason and so when I got to the parking bay, they had been waiting for me for some time.
They give 2 numbers to ring and I always found that one of them would be answered. They may seem a bit brusque when they answer but I think that's a cultural thing and not necessarily that they are being rude.
I would highly recommend this company.

The single worst experience in the history of airport parking. We waited 2 hours for our car to turn up and received no apology and you can’t even ring them as nobody picks up. The company is run by absolute thugs. Please do not use this company ever. Car was also damaged and smelt like burning rubber and the clutch was smoking

We waited 45 mins for the ‘meet & greet’ service at LHR T3 during the drop
Off. Whilst away for two nights the car was moved three times and on Sunday left in a residential parking bay behind the Thistle Hotel during the day.

On return I was advised the car would be ready ‘within twenty minutes’, however it ended up being 45 mins again. When I rang to ask how much longer it would be, I was told it would be a ‘few minutes’, however I knew the car was at least 10 mins away, because I could see its location. One thing to be held up or delayed in traffic, but different to be clearly misled.

During booking it is also not made clear that you have to pay the parking fees at drop off and collection - so add £10-15 on to your quote.

A final parting gift was a used tissue in between the drivers seat and the door.

Nightmare experience
Not answering the phone when I contacted them .
Tried to get many contact number , about to miss my flight
Not recommended

Extremely bad experience, avoid! The driver was 40 min late in delivering our car upon our return. Called and complained. The man on the other side was not apologetic at all and had a mouth like a swine. The company is also trading as VIP meet and greet heathrow on price comparison sites, run by a few thugs.

Awful service, I had to call numerous times BOTH arriving and exiting the airport to see where they were, each call a different excuse was made or ‘five minutes away’.
I had to wait 40+ minutes arriving and nearly an hour returning for the car!!
No apology for either times.
You may think you are saving a little money using this company but it is not worth the added stress and anxiety.

Terrible Experience with Kangaroo Parking at Heathrow Airport
I recently used Kangaroo Parking's meet and greet service at Heathrow Airport, and it was a nightmare from start to finish. I want to share my experience to warn others about the appalling service I received.
Arrival Issues:
• Despite following instructions to call 20 minutes before arrival, our call was only answered once we had already reached the airport. This resulted in a long wait for the driver and an additional £17 car park charge.
• After passing security, we received several confused phone calls from the team asking who we had given the keys to, where our car was, and why it was still parked in the car park. This was highly distressing as we were about to board a 12-hour flight, not knowing where our car was or who had it.
Return Journey Issues:
• Upon our return, we followed the instructions to call after collecting our luggage and were told it would take 25 minutes for our car to arrive. However, it took over an hour and a half for the car to be delivered, which is completely unacceptable, especially at 5:30 am on a cold and wet morning.
• During this time, we received several calls from the driver with inconsistent and inaccurate information about the car's location and arrival time.
The reason people choose meet and greet services is to avoid the cold and time-consuming journey to long-stay parking. In our case, using long-stay parking would have been an hour quicker than our experience with Kangaroo Parking.
I have written to Kangaroo Parking several times requesting a refund and have been repeatedly ignored. This level of service is unacceptable, and no one should have to endure such stress at the start and end of their holiday.
I strongly advise against using Kangaroo Parking's meet and greet service at Heathrow Airport. Save yourself the hassle and choose a more reliable option.

The worst ever service. this company should not be allowed to operate in this country. They were very very late collect our vehicle on arrival and on return they were also very late, and are very very rude on the phone. When you call, they keep telling you they will be there in 20 min. ADVICE, Dont use them, they are not worth any money

We nearly missed our flight out because their driver went to the wrong terminal. Then, on our return, we had to wait 1 hour and 45 minutes for the car. They usually don't answer their phone and then they lie about the driver being on his way. Do Not Use them!