Kamsons Pharmacy Reviews 

3,899
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, helpfulness, and professional approach, often going above and beyond to assist. People frequently highlight the outstanding and efficient service, appreciating prompt prescription readiness, quick consultations, and a personalized touch. Many feel well looked after, noting the caring attitude and knowledgeable advice provided by the team. However, some customers also noted issues with customer service, experiencing dismissive attitudes, sarcastic remarks, or a complete lack of understanding. A few other people also felt that there were problems with prescription fulfillment, such as medications not being ordered, incorrect dispensing, or staff not checking stock properly, leading to anxiety and inconvenience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as amazing, friendly, helpful, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as outstanding, efficient, and... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the excellent... See more

Location

Reviewers mention ambiguous feedback about location, with many highlighting specific branches such as Kamsons... See more

Product

People report ambiguous experiences with product availability and accuracy, with some customers experiencing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited Kamsons Station Parade because my mother had run out of some glaucoma drops . I had already been to GP who could not issue prescription without it being reviewed . The lovely lady called T... See more

Company replied

Rated 5 out of 5 stars

The service from this Chemist is outstanding Staff are excellent so friendly helpful and professional We have been using this chemist for-at least 10 years now and we are more than happy to r... See more

Company replied

Rated 5 out of 5 stars

Left Doctors at 0900. Medicines delivered at 1230. Brilliant as usual. Delivery team always so helpful and friendly. Shop and dispensing personnel the same. Moved to this pharmacy 3 or 4 years ag... See more

Company replied

Rated 5 out of 5 stars

I have just come off the phone with my local Kamson at Tesco Durrington. I just wanted to say how helpful and friendly the young lady was in helping me. Nothing was to much trouble and walk me throu... See more

Company replied


Company details

  1. Pharmacy

Written by the company

Kamsons Pharmacy is a family-owned group of pharmacies based across England. Kamsons Pharmacy offer a range of professional services including free prescription delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(3,899)

299 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful customer service

Awful customer service.
The Crawley branch has been my local pharmacy for years. I had a new prescription sent through from my Dr Saturday morning and went to collect the following Tuesday. I was told the medication had not yet been ordered and wouldn’t be available until the next day. I explained that I only had one tablet left but of the incorrect dosage. I was told to come back at 9am but I said I can’t as working - so I was given the prescription and told I would have to try other pharmacy’s to see if they have the medication if I couldn’t wait until tomorrow. I managed to get to the pharmacy just before closing the next day but told they had already closed down the computers so couldn’t look for the prescription (the doors were open and I was in the store at this time). The staff were rude and did not show understanding of the situation, which was created due to their mismanagement of not ordering the medication needed. This experience has made me change pharmacy.

17 June 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Ami,

Thank you for your review. I am very sorry to hear that you are unhappy with the service that you have received. If you would like to discuss this further, please email contact@kamsons.co.uk with more information including the branch address.

Kind Regards,
Kamsons Team

Rated 5 out of 5 stars

Great experience overall very friendly…

Great experience overall very friendly staff and they’re so reliable especially that one staff member the regular female pharmacist the manager great person!

12 June 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

HI Dave,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Review of Kamsons' Pharmacy, 40 GREEN WRYTHE LANE .

Very happy all round with this Pharmacy. The team are extremely helpful, and friendly. I receive my repeat medication here and no issues at all. Staff are always ready to give advice or undertake additional services.
No negative comments or room for improvement in my view.

14 June 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Theresa,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Thank you!

I came into kamsons this week and a lovely lady named Labiba helped me very much. What a lovely team you have!

13 June 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Tianna,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Everyone is nice

Everyone is nice, clear in speaking, kind understanding patient, tolerable especially to people like me who's moods behaviour as well as emotions can be all over the place, erratic would the word to describe me sometimes

10 June 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi James,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 2 out of 5 stars

Visited today ' saturday

Visited today ' saturday, to make a purchase- the woman who served me was very helpful but obviously under pressure as she was by herself and politely said she'd just ask for another staff to come out to serve the customers behind me, which i really didn't mind , my questions were a little time consuming, however, by the time I'd left I'd noticed that she was still alone serving- it's a shame good staff are put under such pressure! Especially, as I saw today, staff at the back of the shop chatting!

13 June 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Elliot,

Thank you for your review.

Kind Regards,

Kamsons Team

Rated 1 out of 5 stars

Awful service never use them again

After having the doctor send two prescriptions and waiting 4 days we got neither medicines. One was for nutritional milkshakes which are essential as they decided because he had started smoothies and previously hadn’t liked the milkshakes to take it upon themselves to not order the prescription and not tell us that despite me phoning and going in several times in the week and calling to ask them to order it. The other medication they said on the Friday as well they could t order it in. This left us without important nutrition which he had run out of and no one could help. His other medication leaves him now in pain all weekend. Thank you for making our lives worse.

12 June 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Vicky,

I am very sorry to hear that you are unhappy with the service that you have received. If you would like to discuss this further, please email contact@kamsons.co.uk with more information including the branch.

Kind Regards,
Kamsons Team

Rated 5 out of 5 stars

Needed a service from my doctors who…

Needed a service from my doctors who sent me to the pharmacy within 20 minutes I had medication and was all sorted. Couldn’t have done anything better amazing staff so friendly! Thank you again

12 June 2026
Unprompted review
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Reply from Kamsons Pharmacy

Hi Elisha,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Staff are so helpful

Staff are so helpful, kind and efficient at Kidlington Broadway. Would happily recommend to anyone requiring a pharmacist.

12 June 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Peter,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 2 out of 5 stars

Customer Service skills efficient but not friendly!!

I usually find Kamsons Pharmacy in Meads Street, Eastbourne very efficient. Today was no different except I let them know my flat number and said it incorrectly to which the lady behind the counter made the remark, 'We have Flat .... as your address, do you not know your address?' Thank you for your sarcastic remark on a day when yes, the menopause is playing it's tricks on my brain, which is like fog. I felt this small, as if I didn't feel rubbish enough already!!! No need for sarcastic remarks, and a friendly greeting and smile wouldn't go amiss in this pharmacy as we are usually greeted with stern faces and no hello at all....just saying, not being sarcastic at all or maybe it's the way I'm feeling today?

11 June 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your review. I am so sorry that you are unhappy with the service that you received at our Meads Street branch. I will pass on your feedback to the Area Support Manger for him to investigate internally and remind the staff of the importance of empathy and sensitivity in their job roles.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Staff are always really friendly and…

Staff are always really friendly and the pharmacist went out of their way to get my prescription when it was out of stock in most other places in the area

1 May 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Susan,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Best pharmacy in Luton

Staff in this pharmacy are very efficient, but also friendly and understanding. The pharmacists are knowledgeable and helpful. Opening hours are convenient and turnaround time is very good.

10 June 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Jane,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Outstanding

I have been using this chemist sinceci lived in peacehaven which is 12 years all the staff are efficent friendly and very helpfull.

9 June 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Debbie,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

I needed a rabies vaccination for…

I needed a rabies vaccination for travel, not available on the NHS. Easy to arrange an order via an online form and a phone confirmation to have it administered. Helpful advice and certificate provided to add to my NHS records.

9 June 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

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