Kala Kendar Music Warehouse Reviews 

334
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that shopping at the store is an absolute pleasure thanks to the genuinely welcoming atmosphere and the incredible selection of musical instruments. Customers consistently praise the highly knowledgeable staff for providing truly helpful recommendations, expert guidance, and exceptionally personalized care during all instrument purchases. Buyers are also extremely satisfied with the top-notch product quality, beautiful acoustic sound, and remarkably fast delivery times across distant locations. Some reviewers were not happy with their overall purchasing process, pointing out frustrating logistical issues such as missing packages, completely unreceived items, or minor physical flaws in the wood.

What people talk about most

Product

People report high satisfaction with the product, expressing delight over instruments like the shruti box and... See more

Quality

Customers consistently note positive experiences with quality, expressing deep appreciation for their new... See more

Staff

Reviewers highlight positive aspects of staff, praising their incredible knowledge and helpful... See more

Service

Consumers find service to be positive and deeply appreciate the consistent excellence provided over the... See more

Delivery service

Clients share satisfaction on delivery service, noting that shipping is very fast and delivery times are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Music is universal! As a vocalist I needed something I could practise with that would allow me to pitch shift while playing a sustained single note or chord. The Shruti Box does just that! I sing Rock... See more

Rated 5 out of 5 stars

Sales person was very informative, in helping me make my decision for purchase. Harmonium arrived in excellent condition very quickly considering we are a 17 hour drive away from the music wareho... See more

Rated 5 out of 5 stars

I had a fantastic experience at Kala Kendar recently when looking to purchase a shruti box. Mickey was very knowledgeable, and ready to help. I truly felt taken care of as a customer and had all my qu... See more

Rated 5 out of 5 stars

Date/Time of Visit: January 24, 2026 approximately 1:00pm was first visit to Kala Kendar. The initial salesperson i spoke to "Micky" via email was very helpful and professional with his recommendation... See more


Company details

  1. Musical Instrument Store
  2. Department Store

Written by the company

Kala Kendar’s Music Warehouse was formed to provide local Toronto musicians access to authentic instruments out of India. Kala Kendar has continued to build on its success by offering its products and services to over 37 countries.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

334 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(334)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a very pleasant experience…

I had a very pleasant experience shopping at Kala Kendar store. Thank you for your excellent selection, prompt service and attention to customer needs. Look forward to doing more business with you.

2 September 2022
Rated 5 out of 5 stars

Very happy!

I was really impressed by the great customer service when I called to inquire about a product. Ordering online was easy and the items arrived quicker than expected!

31 August 2022
Rated 5 out of 5 stars

Beautiful Instrument

Beautiful Instrument! Thank you for providing videos and answering all my questions. Harmonium arrived carefully packaged along with care information. Nicely tuned, sounds great!

29 July 2022
Rated 5 out of 5 stars

Amazing quality

As soon as I opened the box, I was already amazed of the quality. The more I explored it, the more impressed I was. Then I put my tabla in the case and I knew I found the perfect case for me. Easy to use and very easy to carry, this case has given me a peace of mind for my hobby.

12 July 2022
Rated 5 out of 5 stars

Absolutely beautiful sitar Case that is…

Absolutely beautiful sitar Case that is better quality and price than Amazon. I would have liked to have the option to buy a shoulder strap but that's just my personal preference, not a criticsm.

Definitely will rely on Kala Kendar for my future

4 July 2022
Rated 5 out of 5 stars

The customer service both on the phone…

The customer service both on the phone and in your store was very good. You were all very helpful. Just one thing. You instructed me to purchase online through PayPal which I did, but then asked for payment again in store at the POS and informed me of the necessary reasons which I understood. However, you may not realize this, PayPal took a full week to reimburse my bank account. I would be an angry customer if I had rent coming out or a car payment due. You might consider finding a better way.

30 May 2022
Rated 5 out of 5 stars

I love this place

I got my Calcutta Batam left hand drum head and it sound so good and sweet. Thanks I love you God Bless You. I’ll always and forever be a regular customer.

28 May 2022
Rated 5 out of 5 stars

Great store

I'm very happy with my purchase.
I bought two instruments and both of them are very well set up, and sound fantastic.
People that work there are very helpful and professionals.
Instruments themselves are made of excellent quality material, and an affordable price.
I strongly recommend this store. You will be pleasantly surprised by the quality of their instruments and their service.

.

24 May 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look