Alabaster wall light
Very happy with high quality alabaster lighting, with brilliant customer service
16 October 2026
Unprompted review
Reply from Kaitoandco
Thank you, aisma. So glad you’re happy with the alabaster light.
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Company details
Written by the company
Kaito & Co is a UK-based online lighting store specialising in Japandi, Wabi-Sabi, and Scandinavian-inspired home lighting. We curate a carefully selected collection of pendant lights, wall lights, and decorative pieces designed to bring calm, warmth, and understated elegance to any living space. Our philosophy is simple: beautiful lighting shouldn't cost a fortune. We focus on the affordable luxury segment, offering premium aesthetic pieces in the £50–150 price range — quality that looks and feels high-end, without the designer price tag. Every product in our collection is handpicked to meet our strict brand standards. We look for natural materials, warm tones, organic shapes, and timeless design — pieces that complement modern homes without overwhelming them. Based in Aberdeen, Scotland, we serve customers across the United Kingdom. We're committed to straightforward communication, reliable delivery, and making sure every customer is happy with their purchase. Whether you're refreshing a living room, creating a cosy bedroom atmosphere, or looking for that perfect statement piece, Kaito & Co is here to help you find lighting that genuinely transforms your space. Welcome to Kaito & Co — light, simplified.
Contact info
United Kingdom
- kaitoandco.co.uk
3.5
Average
5 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Brilliant customer service and High…
Brilliant customer service and High quality products
1 October 2026
Unprompted review
Reply from Kaitoandco
Thank you, Donni. Really glad you’re happy with everything.
Do not purchase from here
Do not purchase from here. Product quality is terrible and there is zero customer service- promised refunds and collection of faulty product which never materialises.
14 June 2026
Unprompted review
Reply from Kaitoandco
Hi Siobhan, sorry again that your lamp arrived damaged. Just to confirm for anyone reading, it was returned and fully refunded. Thank you for your patience.
Buy at your own risk
This company is terrible and should not be allowed to trade.
I ordered a Nara Woven Pendant from Kaito and Co. The order was expected to arrive between Tuesday 9 and Thursday 11 but it did not arrive. The method of tracking the delivery i.e. using shop also does not work. I emailed Kaitoandco about the issue and they have been unresponsive (they refuse to answer emails) and have not communicated the status of delivery or whether they will issue a refund. Let’s just say, I am still waiting. I would give this company a zero rating if I could, considering the price of the lampshades is not cheap. Buy at your own risk.
11 June 2026
Unprompted review
Reply from Kaitoandco
Hi, sorry for the slow reply and the trouble with your order. Just to confirm, this was resolved with a full refund. Thank you for your patience.
I really like this lamp
I really like this lamp! Delivery quite fast. Lamp arrived even better than I expected. Look so beautiful. I am very happy 😊
12 April 2026
Unprompted review
Reply from Kaitoandco
Thank you, Rasa. So glad it arrived even better than expected.
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