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KaffeK Reviews 

45,524
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TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

On their website, they stated 2-3 days shipment. It's been 9 days now, and still nothing. I wanted to try a different coffee shop than my usual one since they increased their international shipping pr... See more

Company replied

Rated 5 out of 5 stars

Used these guys several times now and always had a good experience. Although based in Europe the shipping is quick and once it leaves them, its delivered via the UK post service - tracked. Coms... See more

Rated 5 out of 5 stars

Kaffek is brilliant what can I say delivery from Denmark within two weeks straight to your door and well packaged. Reasonable price wouldn’t shop anywhere else now for my coffee.

Rated 5 out of 5 stars

I have been using KaffeK for a number of months and always been delighted with the service received. Despite being based in Europe, I am in UK, it is cheaper for me to buy from KaffeK than a company i... See more

Company details

Written by the company

KaffeK, founded in Denmark in 2011 as Kaffekapslen, is one of Europe’s leading online coffee retailers. The company offers a wide selection of coffee products, from beans and ground coffee to pods and capsules, featuring both global brands and local favourites. Serving customers in 22 European markets, KaffeK wants to make great coffee easy and accessible to everyone.

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4.5

Excellent

TrustScore 4.5 out of 5

46K reviews

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4.5

All reviews

(45,524)

6,203 reviews in the last 12 months

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Rated 3 out of 5 stars

My experience with this company is…

My experience with this company is generally quite good but the biggest complaint I have is the length of time it takes from placing my order to receiving it!
It often takes up to nine or ten working days for the order to arrive which is not very efficient.
Also they only offer An Post as a delivery option, whereas if they offered for eg. DPD, their delivery service is usually much faster!

22 May 2026
Unprompted review
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Reply from KaffeK

Hi,

Thank you for taking the time to share your experience with us – we really appreciate it!

We’re glad to hear that your overall experience with KaffeK has been positive. However, we’re sorry to hear that the delivery times have not met your expectations. We fully understand how frustrating it can be to wait nine to ten working days for an order to arrive, and this is certainly not the standard we aim for. We are actively working on improving our delivery times and take your feedback very seriously.

We also appreciate your suggestion regarding additional delivery options. Feedback like yours is invaluable in helping us evaluate how we can offer a better and faster experience for our customers, and we will certainly take your comments on board as we look at ways to improve our delivery offering.

We hope to be able to provide you with a much faster and smoother experience next time!

Kind regards,
Tobias – KaffeK

Rated 1 out of 5 stars

Used to use all the time

Used to use all the time.
Went to buy cheap creme Brulee pods they were 110 2 years ago now 235 whilst the others in that range are 60p or more cheaper.
Then I read the ingredients.
Caking agents as bulking agents.
No thanks that's disgusting for so called caramel milk pods.

22 May 2026
Unprompted review
KaffeK logo

Reply from KaffeK

Hello,

Thank you for taking the time to share your feedback, and we are sorry to hear that your experience has changed after being a loyal customer. We completely understand your frustration regarding both the price increase and the ingredients in the Crème Brûlée pods.

We take feedback like this seriously, and we have reached out to request some further details so we can look into this more closely. We would love the chance to better understand your concerns and see what we can do.

We hope to hear from you soon.

Kind regards,
Tobias – KaffeK

Rated 2 out of 5 stars

Awful Delivery Service

The products take for ever to come by Royal Mail and also the tracking doesn’t match up .Got an email from Royal Mail asking how the delivery was when the products hadn’t even been delivered.I checked the tracking which stated the delivery had been made that morning ,luckily I have a ring doorbell so I was able to check the time Royal Mail had stated and found this not to be true.I then contacted Kaffek who then responded the next day saying the delivery had been made and I should check around my property.To cut a long story short Royal Mail had delivered the parcel the day after they said they had and I didn’t receive an apology from Kaffek .

7 May 2026
Unprompted review
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Reply from KaffeK

Hello,

Thank you for taking the time to share your experience with us, and we are truly sorry for the frustration this situation has caused you. We completely understand how upsetting it must have been to receive a delivery confirmation that turned out to be incorrect, and to then feel like your concern wasn't taken seriously enough by us.

We should have handled this better, and we sincerely apologise for the lack of empathy in our response at the time. That is not the standard of customer service we want to provide.

We have reached out to request some further details so we can look into this properly. We want to make sure this experience is acknowledged and that we do better going forward.

Kind regards,
Tobias – KaffeK

Rated 5 out of 5 stars

A great selection of various drinks for…

A great selection of various drinks for the coffee machine. Fruit teas, chocolate drinks as well as a good varieties of coffee. Prices better than I could get in a shop. I really like the free delivery on orders over a cetain amount.

10 April 2026
Unprompted review

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