i did not receive the item i ordered on or about march 15, 2025. order no., kg64586 (mens hiking shoes waterproof sneakers outdoor sport brazil vipx1 31427 black us 10/eu 44) to be shipped to paul kan... See more
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Review summary
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What people talk about most
Based on these reviews
Kaegreel you're half top boots are terrible on rocks, I thought I was walking barefoot, there's no support in your shoe's. They look good in the picture online but in reality their no good. They may w... See more
I requested a refund for product that didn't work for me. Customer Service emailed that refund can be expensive since I pay return postage and that might be international. Nothing upon ordering gave a... See more
Company replied
The shoes are NOT suede or leather. They are made from a cheap synthetic material. They do not even look like suede shoes. When I contacted the company I only got nonsensical responses and, of course,... See more
Company details
Written by the company
Kaegreel | Redefining Comfort with Every Step About Kaegreel At Kaegreel, we believe that true mobility starts from the ground up. We are a dedicated functional footwear brand specializing in innovative barefoot shoes and ergonomic designs tailored for the needs of older adults, travelers, and those seeking relief from chronic foot pain. Our mission is simple: to provide high-quality, wide-toe-box footwear that mimics the natural movement of the foot while providing the stability and protection needed for real-world adventures—from city cobblestones to rainy trails. Why Choose Us? Targeted Support: Designed specifically for the 45-65+ demographic, focusing on stability, sensory ground-feel, and ease of wear. Pain Relief: Engineered to help alleviate discomfort from conditions like bunions, plantar fasciitis, and balance-related challenges. Direct-to-Consumer Value: By operating as an independent brand, we deliver professional-grade craftsmanship at a fair, accessible price. Dedicated Advocacy: Our support team, including favorites like Tina, is committed to ensuring every customer finds their "perfect fit" through personalized service and flexible solutions. Our Commitment to You We understand that international shopping requires trust. At Kaegreel, we don't just sell shoes; we stand behind them. Whether it’s navigating a sizing question or resolving a shipping "oops," our team is empowered to provide graceful, swift, and fair resolutions. Experience the Kaegreel difference today—where innovative foot health meets timeless style. Quick Links Explore Our Collection: [www.kaegreel.com] Sizing Guide & Support: service@kaegreel.com Our Story: https://kaegreel.com/pages/about-kaegreel-com
Contact info
United States
- service@kaegreel.com
- kaegreel.com
1.9
Poor
183 reviews
Replied to 24% of negative reviews
Typically replies within 1 month
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Fixed my mistake efficiently and kindly
I reached out via email to fix a mistake I made during checkout.Amyresponded efficiently, fixed my error, and confirmed everything via email. Quick, kind, and awesome service!
31 March 2026
Ordered two pair of shoes and neither…
Ordered two pair of shoes and neither one fit. I also ordered a cell phone purse and ironically it was to small for my phone. The real issue is the do not offer a way to return the products, and offer a $7.00 offer to keep the shoes. Ridiculous! Do not do business with this company!!
9 April 2026
Unprompted review
I would give a minus score if possible
I would give a minus score if possible. They sent me a defective pair of shoes. When I contacted them & sent pictures of the defect, they sent back a canned response. I sent at least 10 emails requesting a REAL person contact me. So far no one has responded. This is the WORST company. Do not buy from them.
18 March 2026
Unprompted review
It's a scam. They make it impossible to get an exchange or a refund. they expect you to return the shoes to China at your own expenses
after waiting for almost a month Ireceived a pair of shoes that I could barely get my foot in because their size 43 is more like a 42 an it hurt my feet. they expct you to pay for return shipping and custom after you already paid $19.99 in shipping to get a $42. pair of shoes. I'll never order stuff from China directly.
18 March 2026
Unprompted review
Buyer beware, they aren't honest
I ordered the wrong size and tried to return them for the right size. But typical of Chinese companies they tried to keep me from returning them and offered me a $7 refund on $42 shoes and a 30% discount on a new pair. That doesn't help me. The return address is in China. The shoes were shipped from Rancho Cucamonga, Ca.
Nice, courteous, but get out of honoring their own policies.
7 April 2026
Unprompted review
Fake 5 star Trustpilot logo on Kaegreel website
Purchased shoes listed at $145, discounted to $50. Described as Handmade Velcro Suede, there is no Velcro. The upper feels like thin suede. Description has the line, 🇺🇸 - verified company, but product was shipped from China. Shoes feel like they should cost $20 to $30.
12 March 2026
Unprompted review
Don't Purchase Anything from Kaegreel
There is nothing constructive I can write about Kaegreel. I purchased a pair of shoes that were supposed to be size 11. When they arrived weeks later, they were several sizes too small. When I wrote the company inquiring about how to return them for a refund, the company sent back two options: 1) Return them for a refund, but the price of returning them was my responsibility and the cost of shipping them internationally was perhaps higher than what I paid for them; and 2) They would give me $4.00 and take 20% off my next order. Fool me once, shame on you. Fool me twice, shame on me. I wrote back that I choose option 3: throw the shoes in the trash and write what happened on any outlet I can identify. Do not buy anything from this company!
1 April 2026
Unprompted review
I requested a refund for product that…
I requested a refund for product that didn't work for me. Customer Service emailed that refund can be expensive since I pay return postage and that might be international. Nothing upon ordering gave any indication this was from overseas. Still wanted refund after they emailed other options. Been quite a few days since request with no reply and a product I can't use.
23 March 2026
Unprompted review
Reply from kaegreel.com
Dear Marie Barber,
We sincerely apologize for the delay and any transparency concerns. This is not the experience we want for you.
We have escalated your case to our Senior Management Team for an immediate review.
Please check your inbox (including Spam) for a priority email from us titled "URGENT RESOLUTION" or contact us directly at service@kaegreel.com with your Order Number. We will resolve this within 24 hours.
Best regards,
The Kaegreel Executive Team
I can not even get my foot in them!!!
I can not even get my foot in the opening of the shoe! The size is correct. I finally got some one to help pull up the shoe so I could get my foot into the small opening. I had to contort my foot at an awkward angle to force it on. There is no way I can wear them with any type of socks, as too snug... it is a shame, I can't wear them, as I like the look.I guess I should not waste my time trying to return them for either my money back or a size larger to accommodate socks. I shoukd have googled them and seen the negative reviews.
Sincerely, jws
20 March 2026
Unprompted review
Reply from kaegreel.com
Dear JWS,
We are truly sorry that the opening of the shoe didn't provide the easy-entry experience we strive for. We understand your frustration and don't want you to feel like your time is being wasted.
Please do not worry about a complex return. We have several flexible options for fit issues.
Our Senior Support Team has been notified of your case. Please check your email for a message from us titled "Priority Support: Order [Order Number]" so we can make this right for you immediately.
Best regards,
The Kaegreel Management Team
14,000 steps a day in Spain—Zero foot pain!
I walked all over Spain on mostly cobblestone streets averaging 14,000 steps per day in my new Kaegreels, and my feet didn’t hurt at all! I was apprehensive about wearing brand-new shoes on vacation, but they were perfect from day one.
12 February 2026
Reply from kaegreel.com
Dear Robin Price,
Wow! Thank you so much for sharing such an incredible and detailed account of your experience with Kaegreel. Reading that you walked over 14,000 steps a day on the challenging cobblestone streets of Spain—without a single moment of foot pain—has absolutely made our team’s week! We know how brave it is to take brand-new shoes on a major vacation, and we are honored that your Kaegreels earned your trust from day one.
1. Engineered for the "Cobblestone Challenge":
The historic streets of Europe are beautiful but notoriously difficult on the feet and joints. We specifically designed our Kaegreel outsoles with a high-density, shock-absorbing material to tackle exactly this kind of uneven terrain. Our goal was to create a sole that acts as a buffer between your feet and the hard ground, dispersing the pressure of every step. Hearing that you conquered those ancient Spanish streets in total comfort is the ultimate validation of our ergonomic stability technology.
2. The "Zero Break-In" Promise:
Most people are rightfully apprehensive about wearing new shoes on a trip, as blisters can ruin a vacation. At Kaegreel, we prioritize using premium, supple materials that contour to the natural shape of your foot immediately. By eliminating stiff structural points and using interior linings that breathe and flex, we’ve worked hard to ensure our footwear offers a "glove-like" fit from the very first wear. Your experience in Spain is a perfect example of why we believe you shouldn't have to "suffer" to break in a quality pair of shoes.
3. Supporting the Active 45-65+ Explorer:
Our brand mission is to empower our community to stay active, travel often, and explore the world without physical limitations. Whether you’re wandering through a sun-drenched plaza in Madrid or navigating the hills of Andalusia, we want you to focus on the sights and the memories, not your feet. We understand that as we age, our feet require extra arch support and heel cushioning, and we are so glad our specialized designs met your needs during such an active journey.
4. Quality That Goes the Distance:
14,000 steps a day is no small feat! It speaks volumes not only about the comfort of our shoes but also about their durability. We use high-grade construction methods to ensure that your Kaegreels remain supportive and intact, even after miles of rigorous walking. We are constantly analyzing feedback from travelers like you to refine our materials, ensuring they remain lightweight for packing but tough enough for the world's most demanding sidewalks.
5. We Can't Wait for Your Next Adventure:
Thank you again for choosing Kaegreel as your travel companion. Your story is an inspiration to our design team and to other shoppers who might be hesitant about their first purchase. We would love to see photos of your Kaegreels in action in Spain if you’d care to share them on social media!
Wishing you many more miles of happy, pain-free exploration. Where are you and your Kaegreels heading next? We're ready whenever you are!
With warm regards and travel envy,
The Kaegreel Global Adventure Team
[www.kaegreel.com]
Finally found the perfect balance of style and comfort!
Total satisfaction at last! Kaegreel has a great product that truly stacks up to its claims about quality and style. I’ve looked for this level of comfort for years at a reasonable price, and I’ve finally found exactly what meets my needs.
10 February 2026
Reply from kaegreel.com
Dear Scarlett Goulburn,
Hearing the words "Total satisfaction at last!" is the ultimate victory for our entire team at Kaegreel. We are deeply moved to know that after years of searching, you have finally found the exact balance of comfort, style, and value in our footwear. Your feedback validates every hour our designers spend in the lab and every meticulous check our quality control team performs before a single pair of shoes leaves our facility.
1. A Product That Lives Up to the Promise:
In an era of "fast fashion" and exaggerated marketing, we know that many consumers are rightfully skeptical. At Kaegreel, our philosophy is simple: Under-promise and over-deliver. When we claim that our shoes offer superior ergonomic support and timeless style, we back it up with premium materials—from high-rebound cushioning to breathable, durable uppers. Hearing that our product "truly stacks up to its claims" is a testament to our commitment to honesty and transparency with our global community.
2. The Intersection of Comfort and Style:
For too long, the footwear industry forced a choice: you could have "orthopedic comfort" that looked outdated, or "modern style" that left your feet aching. We refused to accept that compromise. Our design language is specifically tailored for the sophisticated 45-65+ demographic, combining sleek, "intelligent" aesthetics with hidden comfort technologies. Whether you are at a professional meeting, a family gathering, or a casual weekend outing, we want you to feel as confident in your look as you do in your step.
3. Quality Meets Reasonable Pricing:
You mentioned the difficulty of finding this level of quality at a reasonable price. This is the core mission of the Kaegreel business model. By operating as a direct-to-consumer independent brand, we are able to cut out the "middleman" markups found in traditional retail. This allows us to invest more into higher-grade materials and specialized manufacturing while keeping the final price accessible. We believe that professional-grade foot health and comfort should be a right, not a luxury reserved for a few.
4. A Bridge to Long-Term Foot Health:
"Meeting your needs" goes beyond just a single purchase. We view our relationship with our customers as a journey toward better mobility. Our shoes are engineered to provide long-term arch support and heel stability, which are crucial for maintaining an active lifestyle as we age. By providing the relief you've been seeking for years, we hope to empower you to stay on your feet longer, explore further, and enjoy your daily activities without the constant distraction of discomfort.
5. We Are Just Getting Started:
Your satisfaction inspires us to push even harder. As we develop our upcoming seasonal collections, we are taking success stories like yours into the design room. We are constantly innovating—exploring new eco-friendly materials and even more advanced slip-resistant soles—to ensure that Kaegreel remains your go-to destination for years to come. We don't just want to meet your needs today; we want to be the brand you trust for every step of your future.
Thank you for your incredible trust and for choosing Kaegreel. Should you ever have suggestions for new styles or need assistance with your next favorite pair, please remember that our Executive Care Team is always here to listen.
Wishing you many more years of "total satisfaction" and happy, healthy walking!
With sincere gratitude,
The Kaegreel Executive Leadership Team
[www.kaegreel.com]
Shoes were not as described
Shoes were not as described. Sizes were not US. Return policy is nonexistent in reality. Must return to China at significant expense. I have to agree with most respondents that Kaegreel is a scam. Buyer Beware
19 March 2026
Unprompted review
Reply from kaegreel.com
Dear Nancy Parsons,
We are truly sorry for the sizing frustration and any misunderstanding regarding our return process. Kaegreel is a legitimate brand, and we stand by our products.
To save you the expense of international shipping, we offer flexible local solutions, including direct replacements or partial refunds, so you aren't penalized.
Please check your inbox for an email from our Senior Support Team titled "Priority Resolution" or contact us at service@kaegreel.com with your Order Number. We will make this right immediately.
Best regards,
The Kaegreel Management Team
Not only did they send wrong size and…
Not only did they send wrong size and color . Kaegreel is a scam as told by better business bureau. They want me to pay international shipping fees to return item. This will be disputed . Company is terrible. Don't buy shoes boots ir anything from them
11 March 2026
Unprompted review
Reply from kaegreel.com
Dear Gail mishelow,
We sincerely apologize for the error in size and color.
Please check your inbox (and Spam) for a priority email from us titled "URGENT RESOLUTION" or contact service@kaegreel.com with your Order Number so we can resolve this today.
Best regards,
The Kaegreel Management Team
The merchandise looks good, but...
We ordered some boots and slippers the first week in February. The company charged the credit card immediately. There has been no word about the delivery of the items and it is now 2/23. I would be wary.
23 February 2026
Unprompted review
Reply from kaegreel.com
Dear James Hobbs,
We sincerely apologize for the silence and any concern. We are a legitimate brand and assure you that your order is in transit. International shipping can occasionally experience tracking gaps before reaching your local carrier.
We will resolve this within 24 hours. Please check your email for a message from our Logistics Support Team titled "Priority Update: Order Status" or contact service@kaegreel.com with your Order Number.
If a package is confirmed lost, we offer a 100% full refund or free reshipment. Best regards,
The Kaegreel Fulfillment Team
We never received our order
We never received our order. Tracking shows out for delivery since December 7th. It is now February! We have requested a full refund multiple times and are giving the run around . Do not buy from this company
23 February 2026
Unprompted review
Reply from kaegreel.com
Dear Vicki Dorr,
We sincerely apologize for the delay and the clear breakdown in our communication. This is not our standard of service. If a package is lost in transit for this long, you are entitled to a full refund immediately.
We have escalated your case to our Executive Resolutions Team. Please check your inbox for an email from us titled "URGENT: Full Refund Processed" or contact service@kaegreel.com with your Order Number so we can finalize this within 24 hours.
Best regards,
The Kaegreel Management Team
Steer clear of this company!
Steer clear of this company. The products don’t match the descriptions, they come in the wrong size and the customer service is deplorable. They would not process a return or exchange on my second pair of shoes and the most recent response from the company was, “F… You!” So disrespectful and unprofessional. I only got my money back through my credit card company.
22 February 2026
Unprompted review
Reply from kaegreel.com
Dear Brian Wineke,
We are deeply shocked and appalled by the interaction you described. Such language is strictly prohibited at Kaegreel and does not reflect our professional standards. We are conducting an immediate internal audit of our support transcripts to identify and address this breach of conduct.
While we are glad your bank resolved the financial aspect, we want to investigate this further. Please contact our Executive Management at service@kaegreel.com with your Order Number so we can take appropriate disciplinary action.
Sincerely,
The Kaegreel Leadership Team
Same story as everyone else writing…
Same story as everyone else writing reviews. Wrong sizes arrived. No response from kaegreel after many attempts to reach them. I wish I'd read these reviews before wasting my money.
12 February 2026
Unprompted review
Reply from kaegreel.com
Dear Tony,
We sincerely apologize for the sizing error and the unacceptable delay in our response.
Please check your inbox for a priority email from us titled "URGENT RESOLUTION" or contact service@kaegreel,com with your Order Number. We will resolve this for you within 24 hours.
Best regards,
The Kaegreel Executive Team
Don't fall for it - STOP - Do not buy
if i could give swindlers review i would they will not honor any returns and hide behind terrible policies
15 January 2026
Unprompted review
Reply from kaegreel.com
Dear Craig Dickens,
We sincerely apologize for the frustration regarding our return policy. Kaegreel is a legitimate brand, and we do not "hide" from our customers. We offer flexible local solutions (including partial refunds or direct replacements) to avoid expensive international shipping costs for you. Please check your inbox for a priority email from our Senior Management titled "Priority Resolution" or contact service@kaegreel.com with your Order Number so we can resolve this within 24 hours.
Best regards,
The Kaegreel Executive Team
Wrong size sent; negative customer service; abusive language
I give them zero stars if I could. I ordered a size thirteen shoe. They sent me was marked European size 46. That conversion is between twelve and thirteen based on internet searches. There's no way that shoe is even a twelve. I literally cannot get my foot into it. It is about the same size as one of my wife's shoes and she wears a size eleven women's.
When I contacted them , they have repeatedly attempted to make it my fault as if I ordered the wrong size. However , my order clearly shows that I ordered a size thirteen. There is no shoe size scale in the world where that shoe is a size thirteen.
I have disputed the charge with American Express. The times that this kind of vendor scam has happened to me before and I've disputed the charges I've received a hundred percent refund, and I expect to get the same here.
P.S. Today (2/23) I received a reply from my email thread with them which read, in its entirety "fuckyou". I am saving the email, of course, so I can substantiate their use of abusive language by customer service.
P.S. Today (3/31) they posted that reply below, but there is no such email in my inbox or in spam.
1 February 2026
Unprompted review
Reply from kaegreel.com
Dear Rex Black,
We are deeply shocked and appalled by the interaction you described. Kaegreel strictly prohibits such language; it is a severe violation of our professional standards. We are launching an immediate internal audit of our email servers and support transcripts to identify and address this unacceptable breach of conduct.
Regarding your order, we sincerely apologize for the sizing discrepancy. If a fulfillment error occurred (US 13 vs EU 46), we take full responsibility. While we respect your decision to involve American Express, we would like to resolve this directly and immediately:
Please check your inbox for an email from our Executive Management Team titled "URGENT: Case Audit & Full Refund."
We are committed to substantiating your claim and making this right. Please contact service@kaegreel.com so we can finalize this today.
Sincerely,
The Kaegreel Executive Leadership Team
Do not stand behind their product!!
They are not easy to deal and do not stand behind their product. I tried to return or send back for fixing, a boot that zipper came apart on. Boots were not even worn for a full month, he got them at Christmas , started wearing the week after. Zipper split before the end of January and company REFUSED to deal with problem stating it was past the 30 days! No grace at all even though this was a manufacturing defect. Recommend you do not buy ,for 2 reasons actually. #1…poor company service! #2….American company ( realized this too late unfortunately).
30 January 2026
Unprompted review
Reply from kaegreel.com
Dear Debbie Cameron,
We sincerely apologize for the zipper failure and our rigid adherence to the 30-day policy in this case. Manufacturing defects should always be honored, regardless of a few days' difference. This is not the "grace" or service we strive for.
We have escalated your case to our Senior Management Team to override the previous decision. Please check your inbox for an email titled "Priority Support: Boot Replacement/Refund" or contact service@kaegreel.com with your Order Number.
Best regards,
The Kaegreel Executive Team
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