My (now) fiancée and I visited few times while searching for an engagement ring both of us would like, and the experience couldn’t have been better. Milana and Yanick were patient throughout the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We visited Orogem in Antwerp and it was a very was successful shopping trip! Yannick helped me go through a good selection of earrings and pendants. Finally settled on a pair of diamond earrings t... See more
Company replied
Iam perplex, amazing experience. Since i had a wish to get a wedding ring.. I Gott help and professional support via email and watsup. She dont know yet. Is just pure beauty.... Iam ve... See more
Company replied
It started with a very friendly email contact on a sunday and ended with a beautiful diamond on my hand. I was unsure about making such a purchase online without having seen the stone in person, but I... See more
Company replied
Company details
Written by the company
Orogem, a distinguished family-owned jewelry house and diamond office, is located in the heart of Antwerp, renowned as the world's diamond capital. Our esteemed establishment specializes in delivering the highest quality in jewelry craftsmanship, bespoke jewelry design, the finest selection of diamonds, and comprehensive repair services, ensuring a full spectrum of luxury experiences for our discerning clientele. As specialists in engagement rings and exquisite diamond jewelry, Orogem is committed to providing an array of stunning, timeless pieces that encapsulate both beauty and elegance. Our family business is deeply rooted in traditional values, primarily focusing on trust, extensive experience, and a profoundly personal approach in every client interaction. This philosophy has been the cornerstone of our success, allowing us to forge lasting relationships with our clients. Our expertise in the industry is not just limited to sales; we offer insightful consultations, aiding clients in making informed decisions about their precious investments. We understand that each piece of jewelry is not just an accessory but a meaningful symbol, often marking significant milestones in our clients' lives. It is this understanding and our dedication to excellence that have established Orogem as a trusted name in the world of high-end jewelry and diamonds.
Contact info
Vestingstraat 38, 2018, Antwerpen, Belgium
- 03 232 30 77
- yannick@juwelenorogem.be
- juwelenorogem.be
5.0
Excellent
269 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication and excellent work!
20 May 2025
Unprompted review
Reply from Orogem Jewelers
Thank you for your kind words! We're very happy to hear that you appreciated our communication and craftsmanship. It was a pleasure assisting you, and we’re grateful for your trust in Orogem Jewelers.
You're always welcome back!
Custom Made Ring
Reached out to Orogem for a custom made ring. They were very responsive and helpful. The ring is beautiful! Highly recommend
18 April 2025
Unprompted review
Reply from Orogem Jewelers
Thank you for your lovely feedback! We're so glad to hear you had a great experience creating your custom ring with us. It’s wonderful to know you found our team responsive and helpful — and even more so that you’re happy with the final result.
We truly appreciate your recommendation and hope the ring brings you lasting joy!
"Excellent"
"Excellent service! Everything exceeded my expectations. Highly recommended!"
16 April 2025
Reply from Orogem Jewelers
Thank you so much for your kind words! We're thrilled to hear that everything exceeded your expectations — that’s exactly what we strive for.
Your recommendation means a great deal to us, and we truly appreciate your trust in Orogem Jewelers. You're always welcome back!
Expert custom engagement ring designers
Yannick was extremely helpful throughout the process of designing a custom engagement ring, from sourcing the stone, deciding on the setting and considering all options. Would highly recommend OROGEM for his expertise.
30 January 2025
Unprompted review
Reply from Orogem Jewelers
Thank you for your kind words and recommendation! We're delighted to hear that your experience designing a custom engagement ring with Yannick was such a positive one. His dedication to guiding clients through every step — from sourcing the perfect stone to refining the setting — is something we truly value at Orogem Jewelers.
We’re honored to have been part of such a meaningful piece and truly appreciate your trust in our expertise. Wishing you all the best in this exciting new chapter!
Fast and realiable
OROGEM offers a wide selection of jewellery and is always prepared to produce anything you wish for. Timely and precise answers, reliable service, got my earrings on time with GIA certificates. Pricing is reasonable too.
Will be shopping there next time again.
12 February 2025
Unprompted review
Reply from Orogem Jewelers
Thank you for your kind words and for taking the time to share your experience! We're so pleased to hear that you found our service fast, reliable, and responsive — and that your earrings arrived on time with their GIA certificates, just as expected.
It's great to know you appreciated our wide selection and custom options, as well as our fair pricing. We truly look forward to welcoming you back to Orogem Jewelers for your next piece!
Tailor-made design
Very happy with the engagement ring and also 2 wedding rings the Orogem team created.
The designer quickly understands the idea you have in mind and gives practical advice on how to translate this into a design (or more if you could not decide between different designs).
Happily surprised that Orogem also kept the design of the engagement ring, so that when we went to buy wedding rings, they could design a wedding ring to exactly match with the engagement ring.
15 October 2024
Unprompted review
Reply from Orogem Jewelers
Thank you so much for sharing your experience! We're truly delighted to hear how happy you are with both the engagement ring and the wedding rings our team created for you. It’s wonderful to know that our designer could bring your ideas to life and help guide you through the different design options with care and expertise.
We’re especially glad the continuity in design made the process even smoother when selecting your wedding rings — keeping those details on file is just one way we aim to make your journey with us seamless and personal.
Wishing you all the best in this beautiful new chapter together!
Excellent Service and Expertise at Orogem
We had a fantastic experience with Orogem from start to finish. Their team provided expert advice on diamond measurements, ensuring we made an informed decision. They also guided us through the ring design process, offering professional opinions that helped create the perfect piece. Their attention to detail, knowledge, and customer-focused approach made the entire experience smooth and enjoyable. I highly recommend Orogem to anyone looking for high-quality jewelry pieces. (Natacha&Maarten)
1 February 2025
Unprompted review
Reply from Orogem Jewelers
Dear Natacha & Maarten,
Thank you so much for your wonderful review and kind words! We’re thrilled to hear that your experience with Orogem Jewelers was smooth and enjoyable from start to finish. It was our pleasure to guide you through the diamond selection and ring design process — your trust in our expertise truly means a lot.
We’re proud to have helped you create a piece that’s just right, and your recommendation is deeply appreciated. Wishing you many joyful moments with your new ring!
Attention of the personal
25 January 2025
Reply from Orogem Jewelers
Thank you for your feedback! We truly appreciate you highlighting the attention you received from our team — providing personal and attentive service is something we take great pride in at Orogem Jewelers.
If there’s anything more you’d like to share about your experience, we’d love to hear it. You're always welcome with us!
Excellent experience, Diamond ring (GIA Certified)
I bought a ring with a wonderful diamond. Thanks for the kind support (I made a lot of questions and I always received quick and detailed answers). The most important think is: OROGEM JEWELERS is one of the few jewerly stores that gives GIA Certification (the most established diamond certification). Finally, shipment timing as expected (4 days).
Wonderful Experience, thanks for all.
17 January 2025
Reply from Orogem Jewelers
Thank you very much for your thoughtful review! We're thrilled to hear that you had such a positive experience and that you’re happy with your GIA-certified diamond ring — a truly timeless choice.
We always strive to provide clear, detailed answers to every question, and it's great to know that our support made you feel confident throughout the process. Your kind words about the certification and timely delivery are much appreciated.
Thank you again for choosing Orogem Jewelers — it was a pleasure assisting you!
Fantastic service and delivery
I had a great experience with Orogem, team was super responsive and very knowledgeable. Help me find the right size of a ring, suggested me about the choice of diamond and quality. And above all speed of delivery, within 3 days(including weekend) I have a ring with me. I highly recommend them.
24 January 2025
Reply from Orogem Jewelers
Thank you so much for your fantastic review! We're delighted to hear that you had such a smooth and satisfying experience with us. It's great to know our team could assist you in finding the perfect ring size and guide you through the diamond selection.
We’re especially glad the speedy delivery met your expectations — even over the weekend! Your recommendation means a great deal, and we truly appreciate your trust in Orogem Jewelers.
Simply awesome
The staff at Orogem was very nice and knowledgeable. Their selection of stones was superb, and their pricing was very attractive. Yannick was very helpful with the VAT refund process and was quickly responsive to email communication. I highly recommend them.
4 October 2024
Unprompted review
Reply from Orogem Jewelers
Thank you for your wonderful review! We're so pleased to hear that you had such a positive experience with our team and that you appreciated both the quality of our stones and our pricing.
Your recommendation truly means a lot to us — thank you for choosing Orogem Jewelers!
I couldn’t thank Yannick enough For…
I couldn’t thank Yannick enough For preparing And creating the most beautiful engagement ring for my partner. He assisted my needs And delivered well before time. Couldn’t recommend him and Orogem enough!!
20 November 2024
Unprompted review
Reply from Orogem Jewelers
Thank you so much for your heartfelt words! We're truly honored to have been part of such a special moment in your life. Yannick will be thrilled to hear how much you appreciated his support and dedication — creating the perfect engagement ring is something we take great pride in.
It means the world to us that you would recommend Orogem Jewelers so highly. Wishing you and your partner all the happiness in this new chapter together!
Highly recommend
Highly recommend, the customer service is amazing and jewelry is fantastic
5 December 2024
Unprompted review
Reply from Orogem Jewelers
Thank you so much for your kind recommendation! We're thrilled to hear that you had a great experience and that both our customer service and jewelry made a strong impression.
It was a pleasure assisting you, and we hope your piece continues to bring you joy. You're always welcome at Orogem Jewelers!
Orogem is the best!!!!
Beyond happy with my rings Orogem team custom made for me.
Perfect rings just as i imagined them.
They understood very well my want.
Very helpful and responding quickly to all the wishes.
Go see them you will not get dispointed.
Wonderful experience with Yanick and his team.
26 November 2024
Unprompted review
Reply from Orogem Jewelers
Thank you so much for your glowing review! 🌟 We’re absolutely thrilled to hear how happy you are with your custom rings—it was truly a pleasure bringing your vision to life. Knowing that they turned out just as you imagined means the world to us.
We’re glad you found our team helpful and responsive; Yannick and everyone here always strive to make the experience as smooth and enjoyable as possible. Your kind words and recommendation mean so much. We hope you enjoy your rings for many years to come, and we’d love to welcome you back anytime!
Thank you again for trusting Orogem. 😊💍✨
Definitely recommend!
Bought a ring through the website. Had contact through WhatsApp upfront and communication was fast, clear and flawless.
DHL shipment was fast.
And most important, the ring was beautiful!
Definitely recommend!
18 November 2024
Unprompted review
Reply from Orogem Jewelers
Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that you had such a seamless experience shopping with us online. It’s great to know that our communication met your expectations and that the DHL shipment was quick and efficient.
Most importantly, we’re so happy you love your ring! Your recommendation means the world to us, and we’d be delighted to assist you again in the future.
Warm regards,
The Orogem Team 💎✨
Reply from Orogem Jewelers
Thank you for your kind words! 😊 We’re so glad to hear that you’re pleased with both the product and the service you received. Your satisfaction is our top priority, and it means a lot to us.
We look forward to helping you again in the future!
Warm regards,
The Orogem Team 💎✨
Excellent services at a competitive price
Excellent service on line featuring direct and fast WhatsApp interactions with the jeweler. Very good advices. Fabrication of sizes not initially in the on-line catalog. Certificate featuring zoomed picture.
Secure payment and DHL shipment completed by some typical Belgian goodies. Prices extremely competitive on the European market. Highly recommended !
22 October 2024
Unprompted review
Reply from Orogem Jewelers
Thank you so much for your detailed and glowing review! 🌟 We’re delighted to hear that you had such a positive experience with our online service, from the fast and direct WhatsApp communication to the custom sizing and thoughtful touches like the certificate and goodies.
Your kind words about our competitive pricing and secure process mean a lot to us. We’re committed to providing exceptional service and craftsmanship, and it’s wonderful to know we met your expectations.
Thank you for recommending us so highly—we truly appreciate it and hope to assist you again in the future!
Warm regards,
The Orogem Team 💎✨
Reply from Orogem Jewelers
Thank you for your kind review! 😊 We’re so glad to hear you appreciated the advice, the quality of our products, and the fast delivery. Your satisfaction is our top priority, and it’s wonderful to know we hit the mark.
We look forward to assisting you again in the future!
Warm regards,
The Orogem Team 💎✨
An amazing experience from Yannick from…
An amazing experience from Yannick from start to finish. Very responsive, very patient with the my 101 questions and was able to deliver the jewellery even under a tight deadline. Service was seamless and built trust from initial contact. Will definitely recommend and will return for more.
Thank you, Yannick.
22 August 2024
Unprompted review
Reply from Orogem Jewelers
Thank you so much for your wonderful review! 😊 We’re thrilled to hear that your experience with Yannick was so positive from start to finish. Answering all your questions and meeting your tight deadline was our pleasure—it’s what we strive for with every client.
Your trust means the world to us, and we’re delighted to know you’d recommend us and plan to return in the future. Thank you for choosing Orogem, and we look forward to assisting you again!
Warm regards,
The Orogem Team 💎✨
Strongly recommend!
They are excellent in diamond quality, my wife (and all her friends) loves her rings. But more importantly, Yannick is really a trustworthy and helpful guy, he made tremendous effort to prepare the ring in a very limited time. I do not go elsewhere in all my purchases. I strongly recommend!
12 September 2024
Unprompted review
Reply from Orogem Jewelers
Thank you so much for your glowing review! 🌟 We’re thrilled to hear that your wife loves her rings (and her friends do too—what a compliment!). Providing the highest diamond quality and exceptional service is what we aim for, and it’s wonderful to know that Yannick’s dedication and effort made your experience so positive.
Your trust and loyalty mean the world to us, and we’re honored to be your go-to for all your purchases. Thank you for recommending us so highly—we look forward to assisting you again in the future!
Warm regards,
The Orogem Team 💎✨
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.