JuveStore.com Reviews 3,593

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I wanted to gift my nephew some Juventus clothes, but the order never arrived. The courier was terrible (Poste Italiane) there was no direct tracking, no way to manage the delivery or make changes. A... See more

Rated 1 out of 5 stars

No answers from customer service. My order is over 1 month late from promised. Juvestore used to work but this is total crap. I can understand late deliveries but i cant understand that you dont an... See more

Rated 1 out of 5 stars

Order for three T-shirts and shorts placed and paid for on August 13, 2024 (WJUV33834) – birthday gift. And since then, nothing has happened. Declared delivery time – up to 8 days. Two weeks ha... See more

Rated 1 out of 5 stars

I ordered a jersey begin july, 2 weeks ago I recieved a mail from juventus store that the package has been delivered, it was not. UPS delivery is a complete nightmare. Supposed to be delivered today,... See more

Company details

  1. Media & Publishing

Information provided by various external sources

Lo store online ufficiale della Juventus


Contact info

1.3

Bad

TrustScore 1.5 out of 5

4K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service

Used other sites before but with juventus store the numbering /letter quality are never in doubt. Have used twice now

2 September 2015
Unprompted review
Rated 1 out of 5 stars

bad shipment methos

i had to pay for fedex allmost 80 euros for fees and customs , i paid 100-120 euros for the package and unfortunatlly i had to pay another 80 euros for fedex so if i knew that before i wouldn't do that , i could buy the jersey from adidas in my city . the problem is fedex !!!! u have to give the clients the options to decide within they want a standard shipment or shipment with TNT ( perfect company not like fedex ) .

thanks

2 September 2015
Unprompted review
JuveStore.com logo

Reply from JuveStore.com

Dear customer,

we ship by UPS courier, not by Fedex.

The shipment fees toward Israel are quite high and the customs duties must be paid apart at destination, as it clearly stated on the website (Shipping section).

Regards.

Juvestore

Rated 5 out of 5 stars

Good experience

Many thanks for your custom. Bought some stuff from you recently for my husbands birthday. Present for him came quite fast, and as I can see, quality is very good. Just need to wait what my husband gonna say. He is big fan of Juventus, so hopefully he will like it. Really hope that his reaction will be good. If yes, I will order something else in nearest future.
Thank you.

Regards, Kate

2 September 2015
Unprompted review
Rated 5 out of 5 stars

Personalised Child's Jacket

Ordered this jacket as a gift, it arrived with us in the UK within days. Really pleased with the service we received, we were kept informed of despatch & delivery times. Excellent!

2 September 2015
Unprompted review
Rated 3 out of 5 stars

Still waiting

Hi. I placed an order on august 9 and i still haven`t received my pacakge. I was told that i was going to recieve a tracking number when the order was shipped but i haven't got that email neither. I wrote about it and the answer was that they don't have my tracking number and that my order was shipped but i haven't received .... and i can't track it or ask about it anyywhere. So far it hasn't been a good experience. I hope that i receive my package soon.

Thank you

2 September 2015
Unprompted review
Rated 5 out of 5 stars

Amazing quality and delivery time.

As expected, my order was processed quickly and the delivery time was great considering it was an international shipping. The quality of the shirt even though it wasnt the legitimate match shirt is amazing, so close to the match day kit.

Thank you for your swift service and good quality items.

Forza Juve! <3

2 September 2015
Unprompted review
Rated 2 out of 5 stars

Jersey Replacement

I order a jersey size M, turned out to be too small. They refused to replace it with size L as it had a name and number on the back.

Now im stuck with a €150 jersey which I can't wear. Never ordering again!

2 September 2015
Unprompted review
Rated 3 out of 5 stars

My last purchase....

So, on my last purchase I went ahead and buy the authentic home jersey and the away jersey…but at the time the patches were not available to add to the jersey… I emailed the customer service and after few emails begging to be able to buy the patches separately finally they agreed to sell me the patches, but I was told that I will not be able to use Paypal which is the safest way to purchase online… I was told to email my credit card number via email which for me I find this very unsafe and I could believe I was asked to do this! I was shocked!... I never in my life emailed my credit card number to anybody, because it’s not safe! That’s why there is Paypal, which I trust!

Anyway, even though I was told that they will sell me the patches, I end up not being able to pay for them via Paypal! Very sad! So now I’m debating to order anymore although I will love to have the 3rd jersey!

Thank you for your help and I hope this issue will be solved!

2 September 2015
Unprompted review
Rated 5 out of 5 stars

Excellent International Service

Ordered some kit equipment and hat. Received prompt shipping from Italy here in United States. Items were well packed arriving quickly and in great shape. Will order again feeling confident JuveStore takes international orders seriously. Thank you.

2 September 2015
Unprompted review
Rated 4 out of 5 stars

Very fast and quality service

Many products are overrated ... but if you really love the team then you make some sacrifices. I don't like the idea that if i but more the delivery price is increasing, this should work otherwise. After i finish the order this one was delivered within 2-3 working days in great shape
Thanks

2 September 2015
Unprompted review
Rated 5 out of 5 stars

Happy with my purchase

I'm really happy with the product I bought, I only had a little problem with the shipping address which for some reason JuveStore was sending my package to another address but after I reported it to them they fixed it; the international shipping was really fast, I got my package in 3 days.

2 September 2015
Unprompted review

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