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Juvela Reviews 

2,597
•
TrustScore 5 out of 5

4.8

Baking Supply Store
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Review summary

Created with AI, based on recent reviews

Considering 464 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fantastic taste, freshness, and high quality of the gluten-free bread and flour mixes, noting that home baking results are always exceptional. Consumers also highlight the fast, reliable delivery service and appreciate how helpful drivers bring parcels safely right to their door. However, some people mentioned difficulties with reaching customer support staff by phone or experiencing communication delays regarding missing updates. A few other people also felt that being automatically signed up for monthly subscription requirements and having restrictions on ordering smaller amounts were quite inconvenient.

What people talk about most

Product

Customers expressed great satisfaction with the product, highlighting that the mixes and flour make delicious... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders always arrive promptly,... See more

Quality

Clients share positive opinions on quality, consistently highlighting delicious and fresh gluten-free bread,... See more

Order

Users describe positive interactions with order processes, frequently highlighting that ordering is easy and... See more

Service

Customers consistently note positive experiences with service, describing it as efficient, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've done several communal buffets in the past few weeks for particular events and have had so many people asking me how I managed to get gluten free food to taste so good. I've told them how it's dow... See more

Rated 5 out of 5 stars

We used to have Juvela White mix on prescription until our Health Authority stopped prescriptions for coeliac food. The whole family were delighted when I discovered we could buy it direct and the 'b... See more

Rated 5 out of 5 stars

I ordered this fantastic flour because in my opinion it’s the best gluten free flour on the market. I have used this product for I’d say at least 40 year, I used to get it on prescription for my daugh... See more

Rated 5 out of 5 stars

I hope that the good quality of the fibre bread that we regularly buy continues it's fantastic production, fresh and tasty, and so does the delivery on time and in good shape, given the product fr... See more

Company replied

Company details

  1. Baking Supply Store
  2. also in
  3. Bakery

Written by the company

We’ve been making gluten free foods for people diagnosed with coeliac disease for over 25 years, so we have developed a wealth of knowledge and expertise in all things gluten free. Our gluten free foods are available on prescription. For those who are not eligible for prescriptions or haven’t been medically diagnosed with coeliac disease, our online shop offers gluten free boxes, which provide a convenient way to stay stocked up with delicious everyday essentials.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(2,597)

467 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service. I love the idea of building your own boxes and choice of subscription time for future orders. Excellent products.

3 September 2026
Rated 5 out of 5 stars

Well done Juvella

Ordering was easy (not on phone) but once I sussed ordering on line received order within 3 days - arrived well within time lot given and pleasant driver so well done Juvella

9 September 2026

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