Just Tyres - Tonbridge Reviews 

487
TrustScore 4.5 out of 5

4.7

5 Riverside Industrial Estate, Vale Road, TN9 1SS Tonbridge, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Met on arrival (5 minutes ahead of my booked slot). Handed over lock item and keys, mentioned a slight wobble on steering at speed and was settled to waiting room. When changing the tyre on one wh... See more

Rated 5 out of 5 stars

I had the unfortunate experience of having to visit on 3 occasions. Once due to tyre not arriving as expected. Unable to fit the following day. Second visit a three year old tyre was sent, so not fitt... See more

Rated 5 out of 5 stars

The guys at Just-Tyres Tonbridge went well above and beyond. They were friendly and efficient, F1 pit-stop quick, diagnosing the issue with my slow punctures and demonstrating it to me. The senior man... See more

Rated 1 out of 5 stars

Tyres fitted but informed by fitter new discs and pads needed, gave me a quote over £240, New tyre developed a leak and needed a puncture repair. All carried out and good. Fitter said I urgently n... See more


Company details

  1. Tire Shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • 5 Riverside Industrial Estate, Vale Road, TN9 1SS, Tonbridge, England, United Kingdom

  • 01732622473

4.7

Excellent

TrustScore 4.5 out of 5

487 reviews

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Replied to 23% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(487)

3,827 reviews in the last 12 months

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Rated 1 out of 5 stars

Tyres fitted but informed by fitter new…

Tyres fitted but informed by fitter new discs and pads needed, gave me a quote over £240,
New tyre developed a leak and needed a puncture repair. All carried out and good. Fitter said I urgently needed brake disc and pads.
Two weeks later car in another garage for annual service and MOT. All good but they suggested to replace pads shortly.
It’s funny but another customer was recommended to change pads and discs immediately.
Not right is it

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Tyre Fitting

Very quick and easy to order tyres online. Fitting date was arranged. Fitting was carried out on time, efficiently and by very friendly staff available.

8 December 2024
Rated 5 out of 5 stars

Very Good

Competitive prices. Easy to use website to book appointment slot and choose tyres. Very smooth appointment- turned up at the allotted time, no waiting, tyres changed, efficiently staff friendly and helpful.

1 November 2024
Rated 1 out of 5 stars

Tyre as fitted went completely flat in…

Tyre as fitted went completely flat in 2 days, I had to inflate it using a can of flat repair just to get home. Very unsatisfied

19 September 2024
Just Tyres - Tonbridge logo

Reply from Just Tyres - Tonbridge

Thank you for taking the time to leave a review for our company, we strive to achieve a high level of customer satisfaction and so it was disappointing to read your review. Unfortunatley from the details given we are unable to locate your sale, we would be grateful if you could contact us on either 01908 634700 or customerservices@justtyres.com to allow us to get back in touch if you require any further help.

Rated 3 out of 5 stars

Great Prices, But Be Ready for a Follow-Up Elsewhere

On the morning of August 29th, I visited Just Tyres in Tonbridge to get four Turanza 6 tyres fitted. The staff worked incredibly fast, finishing the job in just 20 minutes, and the price was unbeatable. It was a fantastic experience—at first.

However, after driving on the motorway, I noticed that the steering wheel started vibrating at 70mph, and the entire car shook at higher speeds. After checking the tyre pressure at home, I suspected that the issue was with the wheel balancing.

On the afternoon of August 30th, I returned to Just Tyres. The person in charge mentioned that they were busy that day and asked me to come back on September 3rd. I asked if I needed to book an appointment, and he assured me that I could come by anytime without a booking. That sounded fair, so I left.

On the morning of September 3rd, I arrived, but the staff told me they were too busy and couldn’t assist me until the afternoon. Unfortunately, I wasn’t available that afternoon, so I asked if there was a slot available the next day. Another staff member confirmed that I could come before 10 AM the following day. I said I would come at 10 AM, and they agreed. Before leaving, I asked if they needed to note down my car’s registration, but they said it wasn’t necessary.

Today, I arrived at 10 AM, only to be told that they were busy and couldn’t help me today either. I reminded them that I had booked an appointment yesterday, but after checking the computer, they claimed that the booking was actually for tomorrow.

Honestly, if you don't want to take responsibility, just say so upfront and take my money, but don’t waste my time. That’s enough for me—I left and went to another tyre shop to get the balancing done for £40, and the issue was resolved immediately.

Just Tyres offers unbeatable prices, but be prepared to visit another shop to fix any issues. If you have the time, you can give them a try.

*** Follow-up (5 Sep):
This morning, I received a call from the manager at Just Tyres, who personally apologized and assured me that they would follow up on the matter. It's a responsible gesture, and I truly appreciate it.

26 August 2024

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