Just Tyres - St Neots Reviews 

424
TrustScore 4 out of 5

3.8

Unit 6 Colmworth Business Park, Chester Road, Eaton Socon, PE19 8YW St Neots, England, GB


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Rated 3 out of 5 stars

Two tyres and tracking 2 hours 40mins. Then lost a hub cap on drive home and the steering wheel was not straight after tracking . Friendly staff but they were busy. Did have to return to get tracking... See more

Company replied

Rated 5 out of 5 stars

Was told they were running an hour behind when I arrived for my appointment. Once they realised I was going to have to sit and wait, they moved my car to the front of the queue so was in and out withi... See more

Rated 5 out of 5 stars

I felt the team at St Neots actually wanted me to be a long term repeat customer. The four tyres were fitted quickly and checked for alignment - all within the time period the manager had sai... See more

Rated 5 out of 5 stars

Just Tyres at Eaton Socon are brilliant, took my car in as it had failed the mot on 2 tyres, Rob the manager, (I think that’s his name), actually said that they all needed replacing as the other two h... See more


Company details

  1. Tire Shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Unit 6 Colmworth Business Park, Chester Road, Eaton Socon, PE19 8YW, St Neots, England, United Kingdom

  • 01480802129

3.8

Great

TrustScore 4 out of 5

424 reviews

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Replied to 23% of negative reviews

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3.8

All reviews

(424)

3,841 reviews in the last 12 months

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Rated 3 out of 5 stars

I was happy with the guys who fitted…

I was happy with the guys who fitted the tyres. Yet, I previously ordered tyres online, made the appointment, and duly arrived five days later to have two tyres fitted. The tyres I had ordered were not available or could not be found. Could have been a storage misappropriation. Nevertheless, a suitable replacement was available, but only one was on the shelf. One of the staff kindly drove a round trip of twenty miles to a neighbouring branch to pick up the additional tyre for which I was grateful. It was just a bit unprofessional and not expected of such a large organisation.
Good guys who fitted my tyres.

30 December 2024
Rated 1 out of 5 stars

Rude staff who cannot use a torque…

Rude staff who cannot use a torque wrench.
Also marked my alloys
Promised a call from area manager that never happened.
Need to train their staff and above all be polite to customers.

12 December 2024
Rated 1 out of 5 stars

Rip off merchants

I needed a puncture repair due to a nail stuck in the middle of my rear wheel, which they confirmed over the phone they can do for £37.50. As soon I get there, they take a cursory glance at all my tyres (why?) to tell me there are cracks in all of them. Being a woman, they obviously thought they could try it on. Luckily, my car was MOT’d late October (by a reputable independent garage) and only very minor cosmetic cracks in tyres noted but not an issue and highly unlikely to have degraded since as I do <1000 miles a year. I told them this fact and they immediately looked sheepish. Now comes the excuse that they can’t repair a puncture on a cracked tyre and start quoting me £125 for a new one. Bloody joke! Knowing there’s cheaper, I laughed. Eventually paid for a ‘budget’ tyre of £80. Although, I’ve left there feeling like I’ve been mugged by a bunch of teenagers. Lesson: never use Just Tyres they’ll only try and scam you. I certainly won’t be going back.

17 December 2024
Unprompted review
Rated 3 out of 5 stars

Unprofessional

Found the manager and his staff, rude and abrupt. Sitting behind the counter watching YouTube videos isn't a sign of professionalism. Then verbally abusing deliver drivers whilst in the presences of customers, and giggling like school.kids is unprofessional. I won't be using the branch again

15 November 2024
Rated 5 out of 5 stars

Great service

Website very easy to use , Tyres delivered in a timely fashion to my local supplier & fitted without complication.
First class service as always

30 October 2024
Rated 5 out of 5 stars

Easy to find correct tyres and…

Easy to find correct tyres and competitive price right on web site also easy to order and select fitting time to suit my requirements . Fitters did a great job on time . I was very pleased with the overall experience

26 October 2024
Rated 1 out of 5 stars

I've had 2 very frustrating experiences…

I've had 2 very frustrating experiences with Just Tyres in St. Neots. I won't ever use them again.
They've scratched my alloy wheels in the same places on 2 different occasions and refuse to take responsibility for it.
Their team are dismissive and just make excuses.
They clearly have a serious quality problem and will not take responsibility for it.
Avoid at all costs.

29 October 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and professional …

The manager was very helpful offering different quotes as wasn’t sure what tyres I needed. The team were all very polite and professional. Would use them again in the future. Thank you

17 October 2024
Unprompted review
Rated 1 out of 5 stars

5 Stars in 2022 to Zero in 2024

Oh how a place can change in two years. From giving a 5 star review two years ago with a brilliant manager to no star in 2024 if possible. Recently visited to have slow puncture repaired, workshop was empty and went to drive in for repair. Was met by a screaming manager named Jackson accusing me of endangering his staff who were actually in the office. Then proceeded to tell me to F **k off and wanted to fight me. Customer for over 8 years but never again.

30 September 2024
Unprompted review
Just Tyres - St Neots logo

Reply from Just Tyres - St Neots

Thank you for taking the time to leave a
review for our company, we strive to achieve a high level of customer satisfaction and so it is disappointing to receive a one star review. We have checked our system and unfortunately, with the details given we are unable to find your order. However, we would welcome the opportunity to discuss your concerns directly and so would be grateful if you could contact us on 01908 634700 or customerservices@justtyres.com with your order details or concerns to allow us to look into further. Thank you

Rated 5 out of 5 stars

Excellent Service

I called into Just Tyres in St Neots without an appointment following a puncture on the A1 in the middle of a long journey last Monday. The service was just fantastic.. kind, helpful technicians (one of whom I think was the Manager), no waiting time at all and a quick, efficient repair which was much cheaper than the tyre replacement I had anticipated. They were really nice people and I highly recommend them. The total delay to my journey, from puncture to back on the road, was less than an hour.

23 September 2024
Unprompted review

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