Just Tyres - Rooksley Reviews 

315
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TrustScore 4.5 out of 5

4.7

Unit 2 Deltic Trade Park, Deltic Avenue, Rooksley, MK13 8LD Milton Keynes, England, GB

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See what reviewers are saying

Rated 5 out of 5 stars

These guys at Rooksly MK are exceptional when it comes to service, politeness, efficiency and just a pleasure You get emails or texts with time price and confirmation. I had a really bad experien... See more

Rated 5 out of 5 stars

Dan was really helpful, my tyre didn't come in the day it was ordered for but he took the time to reach out to head office for me and track it down. Came in next day and again Dan got me in at a tim... See more

Rated 5 out of 5 stars

Friendly service. Kept in the loop of what’s going on. Only two members of staff working on my visit so waited a bit longer than anticipated but was kept up to date all the way through. As someone who... See more

Rated 5 out of 5 stars

Competitive price for 4 x Michelin primacy 4 all fitted within the hour. I like the idea of ordering on line & booking an appt. Didn't mark my alloys when taking the wheel nut out unlike the last pl... See more


Company details

  1. Tire Shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Unit 2 Deltic Trade Park, Deltic Avenue, Rooksley, MK13 8LD, Milton Keynes, England, United Kingdom

  • 01908429768

4.7

Excellent

TrustScore 4.5 out of 5

315 reviews

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Replied to 17% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(315)

3,868 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Helpful, friendly and all done in good time, after I had been sent away from another garage with a nail in my tyre! and a slow puncture

21 August 2024
Rated 1 out of 5 stars

NOT RECOMMENDED

First port of call was met with an abrupt attitude.
I had to buy my own socket to have my tyre replaced and there was no mention of any form of compensation. Very very unprofessional and unpleasant service.

2 August 2024
Just Tyres - Rooksley logo

Reply from Just Tyres - Rooksley

Thank you for taking the time to leave a review for our company, we strive to achieve a high level of customer satisfaction and so it was disappointing to read your review. Please contact us on either 01908 634700 or customerservices@justtyres.com to allow us to get back in touch if you require any further help

Rated 1 out of 5 stars

Rude person who was servise me

Rude person who was servise me, i were feel unwelcome, no answers to the questions. I was waiting outside without invited to sit in reception at room, when unclear questions come, he doesn't want to repeat, just poorly smiles, good prices, but service very poor and unwelcome.

16 July 2024
Just Tyres - Rooksley logo

Reply from Just Tyres - Rooksley

Thank you for taking the time to leave a review for our company, we strive to acheive a high level of customer satisfaction and so it was disappointing to read your comments. We are unsure as to why your experience was not up to our normal high standard and for this we apologise. We have passed your comments onto our Divisional Manager and they will address with the team directly. Thank you for taking the time to bring this matter to our attention.

Rated 4 out of 5 stars

Efficient but Slovenly…

The young boys working in the place were efficient but not very customer centered. I felt they were a bit slovenly. One was eating a piece of toast when I arrived and continued eating it whilst greeting me with ‘alright’?

20 June 2024
Rated 1 out of 5 stars

First Time Used & Last time Will Use

Booked an appointment online for 2 front tyres to be fitted at the Rooksley depot, chose the 08:30am slot as that's when they open. On Arrival at 08:15am (as per the email) I waited till 08:30am expecting to be in and out in 30 minutes which is what Just Tyres state. However I found that one of their employees from another local branch turned up to collect a set of 4 tyres for his client at 08:30 and the depot was shut so he made some phone calls and eventually the guy turned up at 08:50am opened up no apology got changed and then I drove my car in to get started, by 09:15am he had 2 bolts off one wheel, I had to call one of my employees to come and collect me as I couldn't wait any longer, I got back to work to sort my employees out and then contacted customer services who apologized and said I would get a call from the area Manager, I got a call at 10:36 to say finally my 2 tyres had been fitted and was ready to collect. So it only took 2hrs to change 2 tyres so I suppose that isn't too bad?.
Spoke to the area Manager who just said they were short staffed and that there was going to be changes etc. but didn't help that id wasted money on an employee to be a taxi driver and the fact I wasted all that time. For a first time user it was awful experience and a disgrace, no one else in the waiting room was happy and they either went to a different depot or cancelled. If their employees cant get to work for 08:30am then maybe they should change the time slots on the web which you can book?

I was not called back by Customer services and got no gesture of good will as a form of apology.

Shambles of a company and a depot to avoid at all costs.
I should have gone elsewhere which is what I will do in the Future.

13 June 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Shaun and Mackenzie were both very helpful and knowledgeable when I went in on Saturday. They went above and beyond to get my car safely back on the road. Will definitely go there again.

13 April 2024
Unprompted review

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