Just Tyres - Old Stratford Reviews 

Very disappointed with the service at the Old Stratford Depot. Called in on 01/10/2026 in the hope of getting 4 new tyres. No stock of the tyres I needed.

Told I would have to order on line and book a fitting slot. Went home, ordered and paid for 4 tyres on line and booked a fitting slot for 15:00 02/10/26.

I phoned midday on 02/10/2026 to check tyres had arrived into stock. Yes, advised tyres in stock and fitting OK for 15:00. Arrived at 15:00 to find that the tyres were not in stock. No explanation given.

I phoned customer service at head office to complain and a very helpful gut offered to chase the supplier (Pirelli) to get tyres and a fresh appointment was booked for first thing Saturday morning.

I will be even more annoyed if they are not there on Saturday morning. In summary this is not very good experience. Not the usual efficient service that I am used to with Just Tyres.

I think the new owners of Just Tyres need to look at the quality of there service carefully and improve how their staff communicate with their customers.

Sorry to rant but I am feeling very frustrated

Pricing of the tires was competitive but I disliked the very blatant attempt to upsell other services that were not required having just had the car serviced.

Great service. Highly recommend.

I had my tyres replaced the 1st person I meet was Owen very polite knowledgeable. His customer service is amazing .Alex also was very good.Credit to just tyres the two young man are well spoken they greet us with respect.Well done Owen Alex for giving us a great service. They both work well together.

Quick service and a good price for branded tyres

We pre-booked a pair of tyres to be replaced and re-alignment of the front tyres due to wear on the outside edge. Took 1.5hrs and the alignment was done incorrectly or not at all. Jad to get the car checked and realigned at another garage due to the handling of the car.

The manager was polite and professional.

Booked tyre fitting through Blackcircles at Just Tyres. Unfortunately, during the tyre change one of my alloy wheels was damaged.

The damage was noticed immediately upon collection and was brought to the attention of the garage staff before leaving the premises. Rather than investigating the issue, responsibility was denied outright.

I have since had to raise a damage claim through Blackcircles and am awaiting a resolution.

Mistakes can happen in any workshop, but what disappointed me most was the handling of the situation and the lack of accountability when the damage was reported straight away.

Based on this experience, I would not go to this garage.

Had a 14.00 hours appointment to have 4 new tyres fitted. Order confirmation stated this would take approx 1 hour. Was there for just over 1.5 hours. The job was carried out by a trainee, which I was told made the job longer, so with that in mind I have given 3 stars.

First and foremost I appreciate Just Tyres pricing. They were one of the only retailers to be competitive with Black Circles which is why I went with them.

I visited the Stony Stratford branch on Monday 15th. I arrived 10 minutes early for my appointment and found they were running 30 minutes behind. My experience for two tyres changed with the break and tyre check lasted two hours with little updates. During my wait someone without an appointment got their spare tyre changed delaying my tyre change further. I had booked to go around my lunch break to not miss any meetings but found myself apologising to my manager.

Once completed I did receive an apology from the polite staff member but no information as to my breaks or tyre safety check.

Unfortunately I won’t be going back but I would say there was only one trained staff member completing all the work with another colleague who he was training on top of the day job. I think they need more support in the branch or if not maybe take away all the additional services offered so the few staff can concentrate on getting the tyres changed as quickly as possible.

Great service and super speedy! Thank you!

Booked a tyre fitting through Asda tyres which included fitting. When my wife went to collect the wheel they charged her £25 for fitting and now continually fob us off saying they have to get “Head office approval” to refund us despite agreeing it was a mistake. Now a month on and nothing despite more than one visits and emails to customers services. Funnily enough they didn’t need head office approval to process the sale through a card terminal that is perfectly capable of processing refunds.

Very easy to book the required tyres online for fitting at a time which suited us. I did unfortunately forget we had the appointment until we were very kindly reminded by a phone call 30 minutes after we were due to arrive. I was mortified but they very kindly said they would fit us in if we could get there within the next 15 minutes - which we did.

Service was excellent, tyres changed quickly and prices were very competitive. Will definitely use again

Booked online, was seen at the time that I had booked. Job was done very quickly and decent prices

Booked online which was easy, dropped my car off came back an hour later it was all done.

Returning Customer. Great service, and very helpful. Good price. No problems at all .

Great service ordered on line went to my nearest just tyres and a lovely man fitted my tyres all in a space of a hour would highly recommend ( Old Stratford just tyres)😀

Excellent service at Just Tyres Old Stratford.

I have used this company several times now, the price and service is good, the guys also checked my wheel studs on the rear which I didn’t have tyres for so they went that little extra when they didn’t have to. I will recommend Just tyres to anyone looking for a reasonable and reliable service