Just Radiators Reviews 

4,144
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 918 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide selection of products, finding radiators that perfectly suit their needs and decor. The delivery service is frequently highlighted for its speed and efficiency, with many items arriving promptly and well-packaged. People appreciate the exceptional service and the helpful, knowledgeable staff who provide excellent support from initial inquiry through to delivery, making the entire process smooth and easy. However, some customers also noted occasional issues with missing or incorrect components upon delivery, such as valves or brackets. Additionally, a few people experienced manufacturing defects or found minor aesthetic discrepancies with product parts, though these instances were often resolved efficiently by the company.

What people talk about most

Product

People report positive experiences with the product, often praising the quality, competitive pricing, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Customers consistently note positive experiences with quality, with many describing products as good, solid,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its brilliance and efficiency.... See more

Staff

Consumers find staff to be exceptionally helpful and efficient, with many reviewers praising specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order. Great website. We're delighted with our Aged Brass column radiator. The only slight niggle is the 2 L shaped bracket that hold the radiator to the wall at the top are silver. Which we d... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website, amazing range. I had a small query that was answered quickly and effectively over the phone. Painless ordering, my selection indicated the additionals Valves and connect... See more

Company replied

Rated 5 out of 5 stars

Bought a radiator showing in stock but wasn’t actually in stock, received a message offering me the same style but slightly larger and offered me this choice for the same price. Radiator looks good bu... See more

Company replied

Rated 5 out of 5 stars

Always very quick and efficient with supplies. Recently on an order of three radiators, we mislaid a set of hanging brackets on our site. A spare set was dispatched the next day, without any charge or... See more

Company replied


Company details

  1. Radiator Shop
  2. Heating Equipment Supplier
  3. Interior Designer

Written by the company

Just Radiators are an award winning radiator supplier of leading brands. We have 1000’s of radiators to choose from including designer, traditional and cast iron radiators and an extensive range of towel radiators and valves. Free delivery and next day delivery available from many of our stocked products. Shop online or call 01772 346933


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(4,144)

909 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality

Excellent quality, arrived on time and look fantastic!

28 May 2026
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Reply from Just Radiators

Hi, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Good company to buy from

Good company to buy from. Great communication from pre order, all the way through to delivery. Any issues sorted quickly and effectively.

27 May 2026
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Reply from Just Radiators

Hi A Curtis, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 4 out of 5 stars

Completely satisfied with the product

Arrived on day at time I was emailed, however I was required to assist delivery as radiator was too heavy for driver. I installed it myself lifting it Into place. I was replacing a single panel 1300 by 400 with a 1300 by 500 double panel. The wall brackets did not line up with the new brackets and I quickly repositioned them. The heat from the new radiator is noticeable and unlike other type 22 there is a larger gap down the middle if I wanted to slide laundry down.

24 May 2026
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Reply from Just Radiators

Hi J.H, thank you for your review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Brilliant Customer Service

I ordered two radiators and valves online and received great communication throughout on the delivery schedule. Friendly drivers to assist with placement in room. Importantly, this company is instantly available on the phone in the event of a problem - one radiator leaked under pressure on install (split weld leaving a pinhole). Customer service was impeccable with a replacement delivered the very next day direct from the manufacturer - superb company and well recommended

13 May 2026
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Reply from Just Radiators

Hi Andrew, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Very pleased with the radiator

Very pleased with the radiator . Looks to be a good solid and well made product. Have yet to have it installed so am looking forward to discovering how well it does the job .Delivery was efficient and the rad was very well packaged. So far so good .👍

15 May 2026
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Reply from Just Radiators

Hi Ann, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 4 out of 5 stars

Clear instructions and speedy…

Clear instructions and speedy confirmation

18 May 2026
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Reply from Just Radiators

Hi Barry, thank you for your review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Great service

Very responsive when their supplier could not deliver as required and agreed a substitute which turned out a lot cheaper, refund was sent immediately. Great service, delivery on time, highly recommend.

23 May 2026
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Reply from Just Radiators

Hi Mr, John, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Easy to navigate website with lots of…

Easy to navigate website with lots of choice. I have bought a Lux radiator before and love the choice of colours. Very competitive pricing too.

13 May 2026
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Reply from Just Radiators

Hi Val, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Excellent service

Excellent service

13 May 2026
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Reply from Just Radiators

Hi Claire, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Aluminium radiators to match heat pump.

I ordered 5 aluminium radiators in two batches to match the reduced water temperature from our recently installed heat pump. The service and advice I received at the Preston showroom was excellent, the price reasonable and delivery was prompt. The radiators are now installed and working well.
My only minor issue was that I would have appreciated more updates from the courier regarding the delivery time and date of the second batch.

20 May 2026
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Reply from Just Radiators

Hi Dudley, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

good radiators ,on time delivery and…

good radiators ,on time delivery and colours are amazing

13 May 2026
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Reply from Just Radiators

Hi Reddy, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Vox radiator

Ordered Vox radiator which was meant to be in stock and be delivered between 2/4 days, unfortunately it wasn’t and took longer, had to chase delivery a little however prompt responses and got there in the end, delivery guy was great, called me 1 hour before delivery and placed radiator in my room of choice!

19 May 2026
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Reply from Just Radiators

Hi David, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Nothing but good comments from those who have seen it.

My order for the LUX Heat Chester Aluminium Radiator was delivered on time and was extremely well packaged resulting in a perfect radiator with no damage.
I chose this radiator for use in a bathroom and because it has the lowest height at 390mm which suited my application exactly.
It makes a bold statement on the wall and I have received nothing but good comments from those who have seen it.

8 April 2026
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Reply from Just Radiators

Hi Brian, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 4 out of 5 stars

Good amount of information on each…

Good amount of information on each product in the web page.
Delivery was fast but differing items were being delivered by different carriers and it proved difficult to know what was coming when. Some carriers software was less than helpful

11 May 2026
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Reply from Just Radiators

Hi David, thank you for your 4-star review! I will ensure your comments regarding delivery are escalated to our Transport team. If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

How buying online should be!

Order was quickly dispatched, price was competitive and the item was exactly what we wanted, however when the item arrived it was damaged. Contacted them, replacement sent immediately. Communication and customer care exemplary, would certainly buy from you again

18 May 2026
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Reply from Just Radiators

Hi Robert, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Site was easy to use and subsequent…

Site was easy to use and subsequent direct discussion with call handler was quick and confirmed what I needed to know.

11 May 2026
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Reply from Just Radiators

Hi Nigel, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Can not recommend highly enough

Honestly can not thank Jax highly enough. Due to a confusion on ordering (at our end) we ordered multiple incorrect heated towel rails.

Jax went absolutely above and beyond to remedy the issue quickly. She tried multiple avenues to resolve the issue when it wasn't simple, always called me to update, and we are now in receipt of the correct towel rails.

Thank you Jax!

1 June 2026
Unprompted review
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Reply from Just Radiators

Hi Donna, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

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