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Justpromiserings Reviews 4

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TrustScore 3.5 out of 5

3.6

Jewelry Store
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Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewelry Designer
  4. Jewellery Manufacturer

Contact info

3.6

Average

TrustScore 3.5 out of 5

4 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Great and patient customer service

Great and patient customer service, solves any issue you have regarding they re products and also very good products.

10 January 2025
Unprompted review
Justpromiserings logo

Reply from Justpromiserings

Hi Andrei-Iulian,

Thank you so much for your kind words! 😊

As a small business, your support truly means the world to us. We really appreciate you taking the time to leave a review, it makes such a difference and helps not only our small Australian business but also helps in raising more funds for our wildlife conservation charity partners.

Hoping to see you again in the future! :)

- Emma L.
Customer Service
Just Promise Rings

Rated 1 out of 5 stars

I bought an item few months ago

I bought an item few months ago, (Titanium ring) which was not cheap item. First thing, It took long to arrive and second my ring started to lose color and faced scratches even good cares.

Very disappointed. Not using this vendor in the future again.

29 November 2024
Unprompted review
Justpromiserings logo

Reply from Justpromiserings

Hi Javier,

Thank you for your feedback, and I’m truly sorry to hear about your experience with your ring.

Your order was placed on September 30th, 2024, and shipped on October 5th, 2024—just 3 business days later. Since your ring included a custom engraving, it required a little extra time. The order was delivered to Mexico on October 25th, 2024, after 16 transit days, which is within our standard timeframe for free international shipping.

We couldn’t find any record of you reaching out to us about this issue. Our Titanium rings are designed for durability and should not lose color or scratch easily. However, you’re fully covered by our Buyer Guarantee, and we want to make this right for you.

Please check your email, as we’ve reached out directly to assist you further. We look forward to hearing from you and resolving this promptly.

Thank you,
- Emma L.
Customer Service
Just Promise Rings

Rated 5 out of 5 stars

Beautiful Elvish Engraving. Blue Sandstone Hammered Tungsten

Just Promise Rings has been wonderful to work with for my fiance's wedding band. They had a ring to match mine perfectly as well as engraving on the ring. Though they are in Australia and I am in the US they had wonderful response times. I am so happy with my ring and I am looking forward to his reaction when he sees his ring with the Elvish Engraving. I started the process of getting his ring early I knew it would take some time to get to me. I was surprised when it felt like it got to me quite quickly in fact. Emma and Just Promise Rings' team are wonderful to work with and very receptive too.

22 November 2024
Unprompted review
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Reply from Justpromiserings

Wow, thank you so much for your beautiful review! 😊

We’re absolutely delighted that everything turned out just as you hoped - what a truly thoughtful surprise from such a wonderful partner!

Being part of meaningful moments like yours is exactly why we love what we do, and we’re so grateful you shared that with us. Wishing you both a lifetime filled with love, joy, and happiness together! :) 💍✨

Kind regards,
- Emma L.
Customer Service
Just Promise Rings

Rated 5 out of 5 stars

The ring is absolutely stunning

The ring is absolutely stunning! Even she agrees. I used the ring I purchased to give to my girlfriend as a promise ring, and let me tell you, she was beyond shocked and thrilled. It's just such a beautiful piece.

7 March 2024
Unprompted review
Justpromiserings logo

Reply from Justpromiserings

Thank you so much, James!

We’re thrilled to hear the ring made such a meaningful impact and that your girlfriend loved it!

Your kind words and support truly mean the world to our small business, and we genuinely appreciate you taking the time to share your experience.

Wishing you both so much happiness! 😊✨

Warm regards,
- Emma L.
Customer Service
Just Promise Rings

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