JustPark Reviews 195,561

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 41,121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent locations, often highlighting their proximity to venues and ease of access, making events and travel much more convenient. The booking process is consistently described as straightforward and easy, with many appreciating the clear instructions and seamless user experience from start to finish. Reviewers also find the pricing to be very reasonable, often noting it as significantly cheaper than alternative parking options, which adds to the overall positive service experience. However, some customers also noted issues with finding the exact parking spot, sometimes due to a lack of clear signage or incorrect location details, leading to frustration and wasted time. There were also instances where booked spaces were unavailable upon arrival, or access was problematic, requiring customers to seek alternative parking or face unexpected delays.

What people talk about most

Location

Users describe positive interactions with location, often finding it easy to book, convenient, and safe. Many... See more

Booking process

Reviewers highlight the ease and straightforwardness of the booking process, with many finding it simple to... See more

User experience

People report positive experiences with user experience, finding it easy to use from start to finish. Many... See more

Price

Reviewers mention positive feedback about price, often describing it as good, great, or very reasonable for... See more

Service

Consumers find service to be positive, with many reviewers expressing their intent to use it again due to its... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From reserving the space, payment, safety and finding the location. Made our day out fun and enjoyable as we had no anxiety wondering if the last train out of London would be cancelled. Car park... See more

Company replied

Rated 5 out of 5 stars

Using JustPark at the Gretna outlet village gave me a smooth easy secure way to park my car on my recent short coach holiday. I am a wheelchair user it is reassuring to know I can park and holiday fr... See more

Company replied

Rated 5 out of 5 stars

The parking host was incredibly friendly and helpful with advice on parking. It was just a short walk from Wembley Stadium and really helped us have the best experience at Harry Styles concert. Will b... See more

Company replied

Rated 5 out of 5 stars

Easy to find, plenty of space and really close to Hampden - perfect if you are attending any events. Also able to extend the booking by a few hours when we realised we would be arriving early, at no e... See more

Company replied


Company details

  1. Parking Lot
  2. Electric Vehicle Charging Station
  3. Online Marketplace
  4. Parking Garage
  5. Public Parking Space
  6. Valet Parking Service

About JustPark

Written by the company

JustPark makes parking easier for over 13 million drivers, helping them find and reserve a space via 5 star-rated app and website products.

On the other side of the marketplace, JustPark offers an online platform for over 45,000 property owners to earn money from spare parking capacity - from driveways and spaces at private residences, to empty bays in car parks at hotels, churches and offices.

Winners of Sir Richard Branson’s VOOM competition, backed by BMW and Index Ventures (Facebook, JustEat, Dropbox) and chosen as one of WIRED’s hottest European startups, JustPark is leading the disruption of a £50bn global industry. With the highest-rated apps and over 1.7m customer reviews at an average of 96% satisfaction, we are UK drivers favourite parking app.

JustPark

Written by the company

The Parking App
The UK's favourite parking app, on a mission to make parking easy. Over 13 million registered users, over 50,000 managed locations. Find parking in seconds as a driver - or manage parking intelligently as an owner/operator.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

196K reviews

5-star
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1-star

Asks customers to review

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Rated 3 out of 5 stars

The lot had minimum parking available…

The lot had minimum parking available although I made a reservation so it was difficult finding a park since cars without reservations were allowed to park.

14 June 2026
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Reply from JustPark

We appreciate your feedback. We will look into this.

Rated 1 out of 5 stars

I couldn’t park there

I couldn’t park there. I have a code for the gate on the booking email and that didn’t work. On the website there is a different code, and the booking did not register with my JustPark app. Plus I called 4 times and couldn’t get through to anyone. Not a great experience.

16 June 2026
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Reply from JustPark

We're sorry to hear there was difficulty accessing the parking area - we will review this further, along with your attempts to contact our team.

If you ended up parking elsewhere, please send us details of any alternative parking payment made to help@justpark.com and we can assist you further.

Rated 5 out of 5 stars

Simple procedure to find and pay for…

Simple procedure to find and pay for parking. Much better than arriving in a busy place and then searching for somewhere safe and suitable to park. Will use again in future

16 June 2026
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Reply from JustPark

We're so glad our service made finding parking easy and stress-free for you. We appreciate your positive feedback!

Rated 1 out of 5 stars

Use Yourparkingspace not Justpark

Use Yourparkingspace not Justpark. They say only when you have a problem with a company, only then do really see how good they are. My first time using Justpark. I paid for parking with JustPark. They sent no Text or Email to confirm my booking, nothing. Though they took payment. I had no reference or booking number. I didn’t even know the car park address. I contacted Justpark for a refund . Nuraan from Justpark kindly sent me the parking bay owners phone number and advised me to call them for a refund. As Justpark won’t give a refund. Yourparkingspace who I have used many times have been excellent, email & text you to excess. Please don’t use Justpark, if you encounter a problem I have found them to be absolutely Garbage beyond belief.

13 May 2026
Unprompted review
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Reply from JustPark

We appreciate you sharing your experience and feedback regarding your recent booking. We are concerned to hear about the difficulties you encountered with the confirmation process and the subsequent refund inquiry. We are reviewing these details further to ensure a smoother experience for all users.

Rated 5 out of 5 stars

Recommend

Straight forward instructions,easy to find location,secure and good price compared to other parking areas.

11 June 2026
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Reply from JustPark

Thank you for your positive review and your recommendation!

Rated 4 out of 5 stars

The location was really good

The location was really good. The house owner wasn't in, and it was lucky that the car wasn't parked in the middle of the drive, because we or the person looking after the house, didn't know that a second car was to be parked on the drive.

6 June 2026
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Reply from JustPark

We're glad you found the location convenient. We appreciate your feedback.

Rated 5 out of 5 stars

So easy!

So ready to book, took the stress out of trying to park for an appointment at Kingston Hospital. Very easy parking space. Definitely recommend and I will use again.

15 June 2026
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Reply from JustPark

We're so glad we could make parking stress-free for your hospital appointment. Thank you for your positive feedback!

Rated 1 out of 5 stars

No Customer Service

I booked a space and need to change the booking details - the website says to cancel and rebook but this cannot be done from the online portal. I have raised a ticket but no one has been in touch ant is is impossible to speak to a real person either on the phone or via the chat. Really disappointing overall!

13 June 2026
Unprompted review
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Reply from JustPark

We're sorry to hear you've been unable to change your booking details - this may be limited by availability for the listing, or on-site limitations preventing changes to booking times or vehicle details.

As no booking reference has been left here, we cannot check the details of your case. Please send over full details to help@justpark.com or feedback@justpark.com and we can then investigate. If already done, please rest assured we will be back in touch as soon as possible to assist.

Rated 5 out of 5 stars

convenient and economical paekimg

Justpark is very convinient, they found parking 1 minute from the tube stion. Lastly, the paeking charges were economical. I will use their service again and recommend others use JustPark when plan travel to London

15 June 2026
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Reply from JustPark

Thank you for your kind recommendation!

Rated 5 out of 5 stars

Super quick and easy

Easy to find convenient space and to book. We decided on the day to drive (instead of chancing late night trains!) and took about 3 mins to get the space booked and confirmed. Will use again!

15 June 2026
JustPark logo

Reply from JustPark

Thank you for your positive review and rating.

Rated 5 out of 5 stars

Great overnight parking and affordable

Great overnight parking and affordable. Easy to find, after looping round a second time (Nav system took us to front pedestrian entrance). Felt safe.

14 June 2026
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Reply from JustPark

We appreciate your feedback.

Rated 1 out of 5 stars

First time using JustPark

First time using JustPark, paid an amount for a parking space on 12th june in advance for a weekend. Opened my bank yesterday to my account overdrawn as theyve left the pending amount on my account and have taken the payment in two amounts, iv spent all of today so far since 8am trying to get the pending amount reversed and iv spent 95% of the time waiting for a response on the live chat as well as on hold to the company. I want to keep my booking of course but this matter needs to be resolved. It just seems like im getting nowhere. First time using them and it will be the last once my time away is done

16 June 2026
Unprompted review
JustPark logo

Reply from JustPark

Thank you for your feedback. A booking payment should only process as one payment, barring an additional small transaction fee and, potentially, a Parking Peace of Mind insurance fee (if you chose to add this to your booking).

If unsure please send details of the booking to help@justpark.com and we can assist further to clarify on this.

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