From reserving the space, payment, safety and finding the location. Made our day out fun and enjoyable as we had no anxiety wondering if the last train out of London would be cancelled. Car park... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Using JustPark at the Gretna outlet village gave me a smooth easy secure way to park my car on my recent short coach holiday. I am a wheelchair user it is reassuring to know I can park and holiday fr... See more
Company replied
The parking host was incredibly friendly and helpful with advice on parking. It was just a short walk from Wembley Stadium and really helped us have the best experience at Harry Styles concert. Will b... See more
Company replied
Easy to find, plenty of space and really close to Hampden - perfect if you are attending any events. Also able to extend the booking by a few hours when we realised we would be arriving early, at no e... See more
Company replied
Company details
- Parking Lot
- Electric Vehicle Charging Station
- Online Marketplace
- Parking Garage
- Public Parking Space
- Valet Parking Service
About JustPark
Written by the company
JustPark makes parking easier for over 13 million drivers, helping them find and reserve a space via 5 star-rated app and website products.
On the other side of the marketplace, JustPark offers an online platform for over 45,000 property owners to earn money from spare parking capacity - from driveways and spaces at private residences, to empty bays in car parks at hotels, churches and offices.
Winners of Sir Richard Branson’s VOOM competition, backed by BMW and Index Ventures (Facebook, JustEat, Dropbox) and chosen as one of WIRED’s hottest European startups, JustPark is leading the disruption of a £50bn global industry. With the highest-rated apps and over 1.7m customer reviews at an average of 96% satisfaction, we are UK drivers favourite parking app.
JustPark
Written by the company
- The Parking App
- The UK's favourite parking app, on a mission to make parking easy. Over 13 million registered users, over 50,000 managed locations. Find parking in seconds as a driver - or manage parking intelligently as an owner/operator.
Contact info
United Kingdom
- help@justpark.com
- justpark.com
4.4
Excellent
196K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy peace of mind parking,so close to…
Easy peace of mind parking,so close to the train station. With the information,no problem to locate,a good safe spot.
11 June 2026
Reply from JustPark
We are so pleased you found our parking convenient and easy to locate. Thank you!
Easy to find our space
Easy to find our space, plenty left. Smooth, no stress or worries.
16 June 2026
Reply from JustPark
We are so glad you had a smooth experience.
No hassle and very easy
No hassle and very easy. Perfect location for Rainham railway station.
16 June 2026
Reply from JustPark
We're glad you found our location convenient. Thank you for your positive review!
Booked in advance but no guarantee of space
Was disappointed that given I had booked in advance for a concert there was no one manning the car park to control who parked there.
Only a sign to say car park full which I and several cars in front ignored knowing I had booked.
We found one of 4 spaces on the roof the car next to us hadn’t booked.
Nice idea to pre book but not managed correctly
16 June 2026
Reply from JustPark
We appreciate you sharing your experience. We understand your frustration with the car park management and will raise this to the site management.
Avoid justpark.com…
Made a reservation with justpark.com with the expectation that my experience would go flawless. I was able to make the reservation with my license place number. I enter the garage with scanning my reservation QR code no problem - no ticket is presented to me, but the gate opens.
Upon exit however, I was accused of sharing my reservation QR code, as the code was claimed at an exit point already. I was demanded to pay $35 at the exit.
1) Why would I share my QR code with someone else if the reservation is registered to my license plate?
2) How can support claim they saw my license plate exit when the vehicle never exited the facility?
3) If no paper ticket is provided upon entrance, why ask for it on exit?
14 June 2026
Reply from JustPark
We're very sorry to hear you were directed to pay again on-site due to an error at the exit - we will have this looked into and appreciate you letting us know.
If you did pay again, please send details of this to help@justpark.com and we can assist you further.
Reply from JustPark
We're delighted you found booking and finding the space easy! Thank you for your kind words.
Reply from JustPark
We appreciate your positive feedback on the convenient location.
Reply from JustPark
We appreciate your positive feedback!
Reply from JustPark
We appreciate your excellent feedback. We are glad you enjoyed your experience.
Welcome at the door very friendly would…
Welcome at the door very friendly would recommend 25 min walk to stadium nice and easy
17 June 2026
Reply from JustPark
Thank you for your recommendation.
Locked in for 2 hours at midnight!
Booked a space in an ncp carpark, paid £18 to be locked in for nearly 2 hours after my event finished. Disgusting and extremely unfair.
16 June 2026
Unprompted review
Reply from JustPark
Thank you for your feedback. We are concerned to hear about your experience and would request you please send us your booking details to help@justpark.com so we can investigate what happened.
Walking distance to and from the…
Walking distance to and from the principality stadium about 5 mins
16 June 2026
Reply from JustPark
We're glad our location was convenient for you.
Reply from JustPark
We appreciate your positive feedback! We are glad booking and parking were simple for you.
Not safest area and lots of free…
Not safest area and lots of free parking available in street
16 June 2026
Reply from JustPark
We appreciate your feedback regarding the area and parking. We will review your comments.
Very straightforward- easy access.
16 June 2026
Reply from JustPark
We appreciate your feedback. We are glad you found it easy to access.
Location
Location - all free parking on that street and around yet advertised to book space in advance, waste of money, shouldn’t be allowed to charge for space when the whole damn area is free to park
16 June 2026
Reply from JustPark
Thank you for your feedback.
This space is a private space with pricing set by the space owner, and is ideal for drivers who may wish to pre-book to ensure they have somewhere to park on arrival to the area. However, drivers are encouraged to check the details of an area in advance for any cheaper or free alternative parking outside of our platform, should they wish to.
Change of car park last minute…
Notified at short notice that the car park had changed. On arrival it had a notice to say it closed at 10pm when I needed parking until 11pm. I called NCP to check and they said shutters will be down at 10pm and to find another car park which I did, however it was an additional cost of £32 as I had paid in advance. Not happy that I wasted an hour sorting another parking spot which is within the road closure area and and I cannot leave before midnight until the roads are re-opened. I have to now wait and have a 3 hour journey home and need to be in work for 8am. This change of car parks has put a dampener on what should have been a great day hence only a 1 star score.
16 June 2026
Reply from JustPark
We're sorry to hear about the change of car park and additional payment taken. Incidents like this are rare and only actioned in unforeseen circumstances, although we can understand how frustrating this may be.
Please send us details of the additional parking payment made to help@justpark.com and we can assist you further.
It was good to know that I didn't need…
It was good to know that I didn't need to drive around hunting for a space to park. It was very close to the train station which was handy however there was just the one space left of what was actually a small carpark that you could pay for on arrival. The space was right next to the wall and was just ok to fit into.
10 June 2026
Reply from JustPark
We're glad you found a convenient space near the station. We appreciate your feedback regarding the availability and fit of the parking spot.
Reply from JustPark
We're pleased you found booking easy. Thank you for your kind feedback!
Perfect parking for Liverpool Airport
Perfect parking for Liverpool Airport. Highly recommended will definitely use agan
16 June 2026
Reply from JustPark
We appreciate your kind words! We are glad you enjoyed your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.