Just Natural Reviews 

123
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most reviewers were somewhat happy with their experience overall. Consumers often find the online platform extremely easy to navigate, allowing shoppers to browse and place their daily grocery orders quickly and efficiently without any trouble. People frequently highlight the surprisingly prompt delivery service and express genuine satisfaction with the wonderful variety and great quality of the natural products received at home. However, some customers also noted frustrating issues regarding heavily damaged packaging, split food items, and missing goods upon arrival. A few other people also felt that customer support was completely unhelpful and unresponsive when trying to resolve delivery delays and tracking problems.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, reflecting a wide range of differing feedback. While... See more

Delivery service

Customers had ambiguous experiences with delivery_service, as opinions on shipping times and courier... See more

Order

Users describe ambiguous interactions with order, experiencing both smooth transactions and significant... See more

Quality

Customers consistently note ambiguous experiences with quality. Many consumers praise the goods as top... See more

Service

Consumers find the service to be a completely unsatisfactory experience. Reviewers report a series of issues,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great natural products. I always buy our toothpaste from Just Natural: several choices, fluor free. The service is also very good, orders never take too long to arrive and never missed any.

Rated 5 out of 5 stars

My 3 year old grandbabe absolutely loved the green pea pasta when she came to stay so I’ve sent her two boxes. It’s super nutritious and delicious pasta.

Rated 5 out of 5 stars

The parcel came really quickly & I was kept informed of its progress. The items (raw cacao beans) are gorgeous. I've ordered this product from Just Natural before and will again. Thank you


Company details

  1. Health Food Store

Written by the company

A one-stop shop for health food, drink, and household products - Just Natural, Organic Kitchen, Soakin bath salts, Clipper Tea, Meridian peanut butter, Nairn's oatcakes, Prima Italia organic pasta, Natracare, Balanced CBD, Whole Earth, Green People, an...


Contact info

3.3

Average

TrustScore 3.5 out of 5

123 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.3

All reviews

(123)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Top marks for products, packaging and customer service

The products, packaging and customer service are all fantastic. The delivery courier used on my most recent order delivered a parcel that looked as though it had been handled rather, erm, aggressively! I contacted Just Natural and they immediately sent me a replacement jar of the product that had suffered the damage. The packaging is environmentally friendly, and substantial enough to (ordinarily) protect glass jars and bottles. On this occasion, the parcel did look as though it had been dropped from a height, or gone through some sort of battle, but only one jar had broken of the several I had ordered. Excellent work!

25 July 2024
Rated 4 out of 5 stars

Key items missing with no replacement

I made an order with Just Natural because they had a vegan chocolate bar I liked. I bulked up my order with other stuff like canned goods, and when it arrived (very quickly) I got everything but the chocolate bars!! And one other item was badly damaged since it had pressed up against cans with no protection. I asked for them to resend the chocolate bars and instead they just offered a refund. While I understand to them it might be a fine solution, it was not to me.
Update: I have used Just Natural many times now and the delivery is always quick and they deal with any questions quickly. While there is often issues with some items being a little damaged, generally the items are good and the service is good. I therefore believe they deserve 4 stars

7 June 2024
Unprompted review
Rated 1 out of 5 stars

My order ,liquid hand soap

My order ,liquid hand soap, was sent to wrong address. Despite me alerting them they still delivered to this address. They have told me that unless the item is returned to them I will not get either the item or a refund. Do not use this company is my advice as their response to what was their mistake quite frankly is disgusting.
Update , they finally put it right I now have my order but could have done without the hassle.

30 March 2024
Unprompted review
Rated 5 out of 5 stars

celtic sea salt

What can I say this salt is the best tasting salt I've ever tasted the salt is almost wet which to me seals the deal on how fresh it is. I've got another sea salt and the crystals are clear white I'm questioning how unhealthy they are. The celtic is grey very moist and tasty. Will be back again but being limited to 2500mg per day it may be a while. Amazing customer service amazing delivery speed amazing salt that's packed with over 80 essential minerals our body needs need I say anymore

26 March 2024
Rated 1 out of 5 stars

In relation to discount codes

In relation to discount codes, communication with the customer at checkout point is very poor and you end up loosing good deals due to lack of communication and when you email customer services for resolution the response is shortsighted and not in your favor.

25 January 2024

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