Just Natural Reviews 

122
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most reviewers were somewhat happy with their experience overall. Consumers often find the online platform extremely easy to navigate, allowing shoppers to browse and place their daily grocery orders quickly and efficiently without any trouble. People frequently highlight the surprisingly prompt delivery service and express genuine satisfaction with the wonderful variety and great quality of the natural products received at home. However, some customers also noted frustrating issues regarding heavily damaged packaging, split food items, and missing goods upon arrival. A few other people also felt that customer support was completely unhelpful and unresponsive when trying to resolve delivery delays and tracking problems.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, reflecting a wide range of differing feedback. While... See more

Delivery service

Customers had ambiguous experiences with delivery_service, as opinions on shipping times and courier... See more

Order

Users describe ambiguous interactions with order, experiencing both smooth transactions and significant... See more

Quality

Customers consistently note ambiguous experiences with quality. Many consumers praise the goods as top... See more

Service

Consumers find the service to be a completely unsatisfactory experience. Reviewers report a series of issues,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great natural products. I always buy our toothpaste from Just Natural: several choices, fluor free. The service is also very good, orders never take too long to arrive and never missed any.

Rated 5 out of 5 stars

My 3 year old grandbabe absolutely loved the green pea pasta when she came to stay so I’ve sent her two boxes. It’s super nutritious and delicious pasta.

Rated 5 out of 5 stars

The parcel came really quickly & I was kept informed of its progress. The items (raw cacao beans) are gorgeous. I've ordered this product from Just Natural before and will again. Thank you


Company details

  1. Health Food Store

Written by the company

A one-stop shop for health food, drink, and household products - Just Natural, Organic Kitchen, Soakin bath salts, Clipper Tea, Meridian peanut butter, Nairn's oatcakes, Prima Italia organic pasta, Natracare, Balanced CBD, Whole Earth, Green People, an...


Contact info

3.4

Average

TrustScore 3.5 out of 5

122 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.4

All reviews

(122)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

The parcel came really quickly & I was kept informed of its progress. The items (raw cacao beans) are gorgeous. I've ordered this product from Just Natural before and will again. Thank you

25 October 2025
Rated 1 out of 5 stars

Absolutely terrible customer service…

Absolutely terrible customer service and packing services.
Package arrived with item missing and detergent leaked.
After contacting them, instead of rectifying just refunded me and told me to order the item again, meaning im paying £4 delivery for their picking error.
I was given 30p off to make up for it!? Shockingly appalling. Five emails in and no resolution or contact number.

9 October 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful

Dreadful, absolutely dreadful, even 1 star is undeserving. I ordered something from them on 26 September- they said it would take a couple of days - still didn’t arrive. They’ve given me an incorrect tracking number and I’ve emailed them several times to let them know that I am no longer interested, therefore can you please provide me with refund, and each time they’ve completely ignored my messages and didn’t even have the decency to let me know what’s happened with my order. - This is the first and very last time I will be ordering from this site.so, I haven’t received my delivery, nor does It appears that they have no intention whatsoever of providing me with a refund. But I will fight this tooth and nail.

26 September 2025
Unprompted review
Rated 1 out of 5 stars

Won’t be using again

Won’t be using again. Wish I had read reviews. My Hemp seeds x2 packages had holes pumpkin seeds split packing Rice had split and spilled throughout. No reply to email. Don’t recommend won’t use again the only thing not damaged was the salt.

18 August 2025
Unprompted review
Rated 4 out of 5 stars

Very pleased with the natural products.

My order arrived promptly and everything I ordered in good condition. My only problem was finding that the organic brown rice is not suitable for milk allergy sufferers I therefore can't use it sadly. I have to admit I didn't read the details of the ingredients before I ordered it as I never expected ingredients other than rice.

25 July 2025
Rated 1 out of 5 stars

Bags all spilt. Not answering their phone

I go away tomorrow. My delivery has arrived swashed. I have flour all over my carpet. One bag is split but the others are all squeezed flat. if you gently claen them flour air comes out of tiny wholes in the sides of them all. I have waited on the phone three times before being disconnected and told the mail box is full???

10 July 2025
Unprompted review
Rated 1 out of 5 stars

Missing items

I notified that 2 of the items I ordered were not in the delivery box which was not only wet but squashed - the driver had taped up as best she could.
I have not received a reply to my notification

26 May 2025

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