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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior taste and quality of the milk products, often noting they are comparable to fresh milk and are a preferred choice over other brands. The ordering process is described as easy and straightforward, with many appreciating the efficiency and promptness of order execution. Reviewers frequently highlight the excellent service, fast delivery, and careful packaging, with deliveries often arriving on time or even next working day. However, some customers also noted issues with the delivery experience, mentioning delays, incorrect addresses, or drivers complaining about carrying items upstairs. A few other people also felt that the packaging could be improved, as some parcels arrived looking as if they had been mishandled.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and prompt delivery... See more

Product

Reviewers highlight positive aspects of the product, with many finding the milk, especially the lactose-free... See more

Quality

Users describe positive interactions with quality, particularly praising the taste of the milk, with many... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy, straightforward, and... See more

Service

Customers consistently note positive experiences with service, often highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We live in a rural location far from supermarkets, and local shops do not sell lactose free milk. It's so helpful to have a good stock and to be able to open a new bottle whenever needed. AND... jus... See more

Rated 5 out of 5 stars

I have been using Just Milk lactose free for many years now, it not always available from where we do our online shopping, this is the online order I’ve placed and it was processed very quickly on th... See more

Rated 5 out of 5 stars

Provided the product we wanted, mainly lactose free milk, which was easy to order and delivered promptly and at the time stated by the carrier. We have purchased this product previously from Costco, b... See more

Rated 5 out of 5 stars

Nice that's it's on subscription just unfortunately fog me I struggled with taste that's not a criticism of just milk I really wanted to like but I'm wanting to try lactose free and as explained it is... See more


Company details

  1. Dairy Supplier

Written by the company

JUST MILK is 100% long life milk and nothing, but nothing else. We simply use the UHT process (Ultra High Temperature) where we heat the milk to 140°c which gets rid of every single spore present in untreated milk. This means you can store it in the cupboard for months and it won’t go off. Just stick it in the fridge once you open it.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

543 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 4 out of 5 stars

5 star up to now

5 star up to now. only marked down as bottom of box was not sealed properly this time so milk could have fallen out easily.
Delivery driver made a point of letting us know of the problem and put the box just inside the front door so it could be opened easily without damaging anything.

26 February 2024
Rated 1 out of 5 stars

Pathetic as comparable to amul milk can.

Pathetic as compare even with the Amul can of badam milk. Just tasted as more than half water is added in milk n this I cannot even call skim milk and also there is no such flavour of eliachi or badam it just felt the water is added only with essential oil to smell like that of flavour. I do t know how can ppl rate this 4.7 I will not even give marks in minus. Pathetic bad smell n taste felt like water no milk at all.

13 March 2024
Unprompted review
Rated 5 out of 5 stars

Great products

Great products. Skimmed milk tastes like full fat to me! I`ve been using this company for years now, and have always found them helpful, prompt and friendly. In this artificial world we find ourselves, what more does a body want or need?

25 February 2024
Unprompted review
Rated 5 out of 5 stars

Good

Good value & a great service but I would much prefer lactose free full fat milk as it has much more flavour than semi skimmed. Is there any possibility of this please?

6 February 2024
Rated 2 out of 5 stars

Long life

No reply sent from my previous email request. Specified "Long Life Milk" has use by date end of march 24 not very Long ?

15 January 2024
JUST MILK logo

Reply from JUST MILK

Hi there, can you tell me when & how you've contacted us? I cannot see any communication with you on this matter.

Rated 1 out of 5 stars

delivery instructions ignored

ordered direct from Just-Moilk online. Clearly written delivery instructions were ignored by courier

Of course no telephone contact evident ANYWHERE on website or searchable on googleso no way of reporting delivery courier.

Reuslt: will not be buying again

13 December 2023
Unprompted review
JUST MILK logo

Reply from JUST MILK

Hi there. There are phone numbers on your tracking emails from APC for you to contact the courier.

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