While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior taste and quality of the milk products, often noting they are comparable to fresh milk and are a preferred choice over other brands. The ordering process is described as easy and straightforward, with many appreciating the efficiency and promptness of order execution. Reviewers frequently highlight the excellent service, fast delivery, and careful packaging, with deliveries often arriving on time or even next working day. However, some customers also noted issues with the delivery experience, mentioning delays, incorrect addresses, or drivers complaining about carrying items upstairs. A few other people also felt that the packaging could be improved, as some parcels arrived looking as if they had been mishandled.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and prompt delivery... See more

Product

Reviewers highlight positive aspects of the product, with many finding the milk, especially the lactose-free... See more

Quality

Users describe positive interactions with quality, particularly praising the taste of the milk, with many... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy, straightforward, and... See more

Service

Customers consistently note positive experiences with service, often highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We live in a rural location far from supermarkets, and local shops do not sell lactose free milk. It's so helpful to have a good stock and to be able to open a new bottle whenever needed. AND... jus... See more

Rated 5 out of 5 stars

I have been using Just Milk lactose free for many years now, it not always available from where we do our online shopping, this is the online order I’ve placed and it was processed very quickly on th... See more

Rated 5 out of 5 stars

Provided the product we wanted, mainly lactose free milk, which was easy to order and delivered promptly and at the time stated by the carrier. We have purchased this product previously from Costco, b... See more

Rated 5 out of 5 stars

Nice that's it's on subscription just unfortunately fog me I struggled with taste that's not a criticism of just milk I really wanted to like but I'm wanting to try lactose free and as explained it is... See more


Company details

  1. Dairy Supplier

Written by the company

JUST MILK is 100% long life milk and nothing, but nothing else. We simply use the UHT process (Ultra High Temperature) where we heat the milk to 140°c which gets rid of every single spore present in untreated milk. This means you can store it in the cupboard for months and it won’t go off. Just stick it in the fridge once you open it.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

543 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you

Thank you , Warren.

I had a delivery problem with the courier - APC.

On contacting Just Milk , Warren sorted out my enquiry rapidly and politely. Great Customer service from Warren from Just Milk.

2 December 2024
Rated 5 out of 5 stars

Great lactose free milk

Great lactose free milk, my whole family now have more settled stomachs.

Stocked up for while, it'd be great if delivery charge isn't that high and also if shelf life is advertised on website. Now I we're racing to finish out lot before the 6month BB window

31 October 2024
Rated 1 out of 5 stars

Damaged goods

You have failed to respond to my previous two messages to yourselves regarding damaged delivery. My next step will be a formal complaint if not resolved satisfactorily

31 October 2024
Rated 1 out of 5 stars

False advertising…

The lactose free milk is NOT lactose free. It has a full lactose content. They add lactase but this only works for less than 70 percent of people. They do not read or reply to messages and the way they advertise this item is dangerous to the people who are resistant to lactase. Definitely false advertising and when asked to stop the subscription on the grounds that the milk is useless to me They didn't even reply. It will be interesting to see if they take the next subscription as I have copies of all my correspondence and an also reporting to the ASA..

14 October 2024
Rated 2 out of 5 stars

Company or delivery at fault

Unsure if this is the company’s fault or the delivery driver but my delivery this month came by 4 broken beaten up boxes. The boxes looked like someone stepped on them repeatedly & were torn. Not to mention I ordered the milk first week of September & it has taken over 2 weeks to arrive with no response from anyone when I filled out their form online.

25 September 2024
Unprompted review
Rated 5 out of 5 stars

The milk is tasty and well rounded

The milk is tasty and well rounded. Its a privilege to have this milk for a dairy intolerant individual because it taste just like milk. Some of my close people have drank it and didn't know the difference. I will keep re-ordering because it provides a variation for my milk selections.

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Very reliable company…

Very quick and easy site to navigate with a choice of payment times .
Friendly reliable delivery staff , good notification online / text pre delivery.
Milk received boxed in perfect condition.

2 September 2024
Rated 5 out of 5 stars

Best thing as a lacto free person

The deliver was fast. I used to get this milk from Costco and it is no longer stocked in there (lactose free version). I am lactose intolerant and there is not a lot of companies that do nice lacto free milk. When I first started this milk it was great. It was creamy just like normal milk but without causing me to be ill. I am glad I was able to still find this milk as I struggle with other brands as most are to watery or very expensive.

29 July 2024
Rated 5 out of 5 stars

Best milk

The delivery time was fine, the package arrived perfectly wrapped and the milk taste fresh and rich. My family like it.

26 July 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look