justhooit.com Reviews 18

TrustScore 3 out of 5

3.2

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Company details

  1. Travel Agency

Written by the company

The hotel booking site that lets you negotiate on the price of your stay. Choose the room you want, for the dates you want and Make an Offer!


Contact info

3.2

Average

TrustScore 3 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

I booked a room in Pontypridd Wales…

I booked a room in Pontypridd Wales when we went to check in no room hade been booked so after contacting them(no phone number) and no response I had to pay cash so paid twice! I was credited some back to my account? I have now booked a hotel in Chester so fingers crossed eh. watch this space

20 August 2023
Unprompted review
Rated 1 out of 5 stars

Customer service

The customer service was awful. I reached out to the service team immediately after discovering an additional fee a few seconds after booking. However, instead of finding a solution, the team insisted that I should have read the statement carefully. There was zero empathy displayed, which is essential in this business. As a result, I will not be making any future reservations, and I advise others to be cautious if they plan to do so

29 February 2024
Unprompted review
justhooit.com logo

Reply from justhooit.com

Hi Akin, after you contacted us on the 29th February we immediately reached out to the hotel on your behalf to request a cancellation of the non-refundable booking. Happily we were able to reach agreement with the hotel in question and issued you with a full refund, 2 days later on the 1st May. It can take upto 5 days for funds to be made available by your bank however if you've had any issues with this, please let us know at hello@justhooit.com

Rated 5 out of 5 stars

Does what it says on the tin

Does what it says on the tin; had a room advertised at £110, bid down to £100 and had £20 sign up credit so paid £80 for a central London room. Check in at the hotel seemless as any other booking company. As others have said, worth a shot especially with a welcome bonus!

8 December 2023
Unprompted review
Rated 5 out of 5 stars

Booked a hotel room at £52 which…

Booked a hotel room at £52 which included £20 off. Entered my payment details and confirmed. The website showed the confirmation page of £52 charged. Checked my bank account and £72 was taken from my account?!?! Emailed the company twice as no contact number to call.

Updated:
I've had a reply from Christine at Justhooit.com. They made me aware that it was a website error due myself using two emails to set up the account at the time. £20 has now been refunded and Christine kindly added an additional £20 to the account. Well done Christine.

17 October 2023
Unprompted review
Rated 1 out of 5 stars

tried to book a hotel at the price of…

tried to book a hotel at the price of £107.00 as advised on you website, but on check out it was the was £127.00. and discount was added even through have a screenshot of the price i was quoted. so i did no go ahead with the booking as it was false quote. dont trust this company

13 October 2023
Unprompted review
Rated 5 out of 5 stars

Very easy to book and competitive…

Very easy to book and competitive price. Hotel was fabulous. Will book again through this site, and tell my friends. Very helpful and got back to me straight away with my enquiry. Thank you so much. Happy traveller. 😊

5 August 2023
Unprompted review
Rated 5 out of 5 stars

Amazing idea

Amazing idea. You can buy your hotel online as normal - or - you can make an offer! I got loads of money off my weeks holiday, that's the spending money sorted. Fun and easy. Lots of choice too.

14 August 2023
Unprompted review
Rated 5 out of 5 stars

Recently booked a hotel via Hoo

Recently booked a hotel via Hoo, a platform I hadn't previously come across. I was surprised with the deal I was offered. The booking process was straightforward without any hitches. If you're on the fence because it's not one of the more widely known booking websites, I'd say give it a shot. I had a positive experience and would recommend it to others looking for good hotel deals.

1 August 2023
Unprompted review
Rated 1 out of 5 stars

complete scam

complete scam. they show options, and regardless of the option you choose and pay more, yet you will get the cheap deal in hotels that stink, have bunk bed giving you all night squawking experience. Worst company with worst attitude

9 May 2023
Unprompted review

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