I did what I wanted in a simple and clear way. It is OK, I am surprised by name changing: I started with Travelocity, then name changes to JustFly. I hope it is not a ruse.
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JustFly was created by a team of technological experts with many years of experience in the travel industry. We believe our platform is second to none when it comes to issuing low cost tickets efficiently in a user-friendly environment. We have partnered with over 400 airlines to deliver the best prices possible to our customers. Our team of travel agents is ready to assist you on the phone you can rest assured we're with you every step of the way to make sure your vacation is flawless.
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The worst ever I made reservations you…
The worst ever I made reservations you send me a confirmation you sent me a notice saying that the flight was canceled and then they charge my card anyway and I can’t get a person on the phone to give me my money back your back is saying that I am not eligible for a refund you canceled I need to get my money back.
And when I rebook the flight, you sent me two confirmations for two different flights, and charge my card for two different flights.
What is going on over there? Don’t answer the phone. I’m on the phone and 32 minutes and then 34 minutes and now I’m on the phone for 59 minutes. I don’t have all day to sit on the phone waiting for an agent to answer it this is ridiculous. I’m really upset.
Very easy to use
My experience was great
Fast and easy!!
Absolutely loved the lower fare alerts
Absolutely loved the lower fare alerts! I was able to purchase the best flights for my budget! Easy experience with all the information needed.
My only wish is that it was compatible with my calendar to easily add the information with a click.
I found the booking process easy
I found the booking process easy, and everything is listed up front. the pricing is competitive!
Great
Great. However i dont understand why there us fee for the seat for Justfly and the airlines seat
Horrible customer service and booking…
Horrible customer service and booking experience. Booking information was deleted and I couldn’t update my boarding pass without a passport despite it being a domestic flight.
it is the first time i bought a ticket…
it is the first time i bought a ticket in a long while. it was fairly easy to do. i like easy to understand AP's.
Was fast and find me good deals,Trust 💯
Worse costumer service ever
Worse costumer service ever. They don't answer calls. All the time, they want to chat with AI agent that keeps repeating the same sentences without any solution. My flight was changed and they didn't answer my calls. Avoid this scam website.
Booking online was easy no…
Booking online was easy no complications
Thanks! I hope I will trust you
Great booking experience
Great booking experience. Easy to find, select and book flights.
Price for my trip was excellent
It was easy to book my trip after comparing the trip to other web sites. The process was easy to complete and made me feel I made the right choice.
Cheap quick easy
Excellent Booking Process and price.
I did what I wanted in a simple and…
I did what I wanted in a simple and clear way. It is OK, I am surprised by name changing: I started with Travelocity, then name changes to JustFly. I hope it is not a ruse.
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