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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the prompt and efficient delivery of products. Many people highlight the high quality of the items received, from instruments to sheet music, and appreciate the ease of the ordering process. The helpfulness and friendliness of the staff are also frequently mentioned, contributing to a positive overall experience. However, some customers also noted occasional issues, such as a six-month wait for a back-ordered item. A few people experienced technical glitches when trying to place orders online, requiring them to switch browsers to complete their purchase.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently report that items are delivered... See more

Service

Customers consistently report positive experiences with the service. Many reviewers highlight the excellent,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speedy delivery,... See more

Order

Clients share positive opinions on order. Many customers praise the easy, efficient, and speedy ordering... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products for being... See more

Based on these reviews

Rated 5 out of 5 stars

I have dealt with Just Flutes for years and I received the same excellent service once again. I mistakenly ordered the siver flute key pendant twice, after notification of restocking. They kindly qu... See more

Rated 5 out of 5 stars

Excellent service. The item arrived with a minor problem which the team agreed could be fixed by a local flute expert rather than a return to the workshop in Croydon, saving time and money. The instru... See more

Rated 5 out of 5 stars

Ordered two recorders: they arrived very promptly, and well packed. I was delighted with one of them, but the other - no fault of the seller - was not at all good. However, it did mean I had to u... See more

Rated 5 out of 5 stars

After advise from people on Flute Forum took the plunge and bought a Trevor James 10X rather than the 5X and have not been disappointed. Am new to flute and quality is very good for price point an... See more


Company details

  1. Musical Instrument Store

Written by the company

The UK's leading flute specialist. Estabnlished in 1985, Just Flutes has been the professional's go-to for flute music, instruments, repairs and accessories. Croydon, South London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant service

Brilliant service! Items delivered really quickly and in great condition. Very happy and impressed with the level of service.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish! Exactly what I needed, at an excellent price, with impressively fast standard delivery. Absolutely brilliant—couldn’t be happier and highly recommended. I’d strongly encourage people to check here before automatically defaulting to the ‘big’ online selling site.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service as always

The books I bought from Just Flutes arrived quickly, well packaged and as described. The vast selection of sheet music they have is excellent and the service provided always wonderful - recommended for all your woodwind needs!

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Clarke's Tin whistle purchase

I phoned to order a tin whistle as the website said to check with the store before ordering online. The lady I spoke to was very pleasant and helpful and said she could take the order on the phone and she would send me an email to make the payment. My order has arrived well within the time frame and I am very pleased with it.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

sheet music

Ordered some sheet music. It was in stock and promptly despatched arriving within the stated time.
I find service from Just Flutes is always excellent.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. The item arrived with a minor problem which the team agreed could be fixed by a local flute expert rather than a return to the workshop in Croydon, saving time and money. The instrument is now in perfect working order and excellent condition. A bargain!

24 December 2025
Unprompted review
Rated 4 out of 5 stars

Encouraged by suggestions from the…

Encouraged by suggestions from the Flute Forum, I decided to go for the Trevor James 10X instead of the 5X, and it turned out to be a great choice. As a beginner, I find the quality impressive for its price, and it plays beautifully—when I manage to hit a clear note! I also purchased a thumb port, which is essential for me to keep the flute steady and properly aligned. At 67, I’m thoroughly enjoying the experience of learning a new instrument. Just Flutes provided outstanding service too.

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Clarinet Xmas tree decoration

My son has just started learning to play the clarinet and I purchased a clarinet xmas tree decoration. He loved it and thought the details were amazing.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

JUST FLUTES has a wonderful expansive…

JUST FLUTES has a wonderful expansive collection of music, and I was delighted to find a varied selection of C flute music and especially important to me was the alto selection. Each publication provides detailed information sometimes from the composer, type of music techniques required and grade of difficulty.
Chris Hankin catalogue editor at Just Flutes provides a New Music Round-Up monthly and it is very helpful.
The ordering process is easy and efficient and speedy.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Good efficient service

Good efficient service, ordered on a Sunday, received my product on Tuesday morning. I had a query that was speedily resolved. I was kept informed of progress by email. This is not the first time I have used Just Flutes, and I have always been satisfied with products and service.

18 November 2025
Unprompted review

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