Downloaded the free trial after an unjustly where I was unable to do my usual exercise. Only used for 10 days as it wasn’t for me and when I went to cancel I noticed I had already been charged over £... See more
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Terrible app. Paid a sale price, got to day 4 and then site crashes every time. Got in touch with them. No reply no help nothing. Also website very misleading as adds extras without you even knowing.... See more
Selected couch/bed based exercise as I am very unfit at present. All the exercises require a yoga mat or standing. There are no modifications for any of the exercises, most of which are not beginner-l... See more
Loving this app, great for building confidence & getting started with exercise again. Yes, paid the annual subscription but feel it's good value. After several life hiccups have allowed myself to beco... See more
Company details
Written by the company
JustFit: Lazy Workout is a fitness application designed to make exercise more accessible and convenient for individuals with busy lifestyles. It offers personalized workout plans and quick, easy exercises that can be integrated into daily routines. 🏋️ Features: - Personalized Workout Plans based on individual fitness levels and goals. - Diverse exercises targeting different muscle groups. - Progress Tracking Tool to monitor performance and achievements. - Customizable Workout Plans to suit individual preferences. - JustFit App syncs with fitness tracking wearables. - Offline Access is possible. You can workout anytime, anywhere, without internet dependency. - JustFit connects you with other users for motivation and accountability. - Nutritional guidance and meal planning for holistic health support. 🍏 Benefits: - Fits into busy schedules with quick, efficient workouts. - Encourages consistency with progress tracking and community support. - Adaptable to various fitness levels and environments. - Promotes overall well-being through regular exercise and nutrition. - Affordable alternative to traditional gym memberships. 📧 Feedback Center: https://justfitweb.zendesk.com/
Contact info
9 Straits View, West Tower, Marina One, 018937, Singapore, Singapore
- service_web@support.justfit.app
- justfit.app
1.7
Bad
262 reviews
No history of asking for reviews
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refund not received as promised
Hi, I installed the app to try the free 7 days on 22 May, and $74 WAS DEBITED from my account that day. I unsubscribed the 3rd day and have still not received my refund.
25 May 2024
Unprompted review
Reply from Justfit
Hi Tessy, thank you for bringing this matter to our attention. We are sorry to hear about the issue of being charged while you were on our 7-day trial. We understand how frustrating and upsetting the situation has been.
Could you please submit a request for refund at https://justfitweb.zendesk.com/hc/en-us/requests/new? Do include any relevant screenshots that you may have. Our support team will get back to you as soon as possible.
Once again, we are extremely sorry for the upsetting experience you've had.
Kind regards,
JustFit Team
I love the app
I love the app. I haven't worked out in a while and this is helping me get back into it.
2 June 2024
Unprompted review
I downloaded for the free 7 days and…
I downloaded for the free 7 days and then you take the money saying it won’t be taken and when I cancel and delete as I don’t want it, in a few hours from downloading you won’t refund!! Disgusting! Do not be fooled by this company! You also get redirected when you look at the menus to another app, where you get a ‘free’ week and no money will be taken and won’t refund!!!! I will be posting on Trustpilot, twitte and instagram to warn people of your shoddy business and disgusting tactics saying you won’t take money now so you have time to decide if you want it and then you take the money and won’t refund! i want my refund back. jhow wouldx you just tqake a subscription for whole year when i just signed for a free trial
31 May 2024
Unprompted review
Justfit is Great
I love using this App to restore my flexibility and strength after years of paying gym fees and never going. I've been going 109 days now and no I haven't lost much weight but I have no sciatica or neck pain now. Bladder control is way better. Feeling better than i have for years.
I'm recommending to friends
30 May 2024
Unprompted review
Reply from Justfit
Hi Sue, thank you for giving us good feedback! We are glad that our app has allowed you to achieve the results that you want. Let us know how else we can improve under 'user experience feedback' https://justfitweb.zendesk.com/hc/en-us/requests/new. We would love to hear more!
We hope that you will continue to have a pleasant experience with us.
Kind regards,
JustFit
This app is advertised as free
This app is advertised as free, but it’s not free.
Why does this company say something is free when that’s a lie?
28 May 2024
Unprompted review
Reply from Justfit
Hi Deborah, thank you for sharing this feedback.
To address this issue, our app is on a subscription basis. However, we do offer a free trial for 7 days where you will be able to explore all our in-app functions including premium contents.
If you have any feedback, do let us know by submitting a request. We sincerely apologize for any inconvenience caused.
Kind regards,
JustFit
Don’t waste your money
I also joined with expectations of at least trying it for 7 days. That never happened. I would have canceled it. App is full of glitches. Also extremely repetitive. I have been doing this for close to 5 months and exercises are always the same with very slight variations. Sometimes they will do one exercise with one leg then skip the other. I have tried some of the different offerings on the site and same exercises! Plus that music is extremely irritating and also repetitive. They also make false promises on their ads that you will lose all kinds of weight quickly. I haven’t lost a pound after so many months. These workouts are supposed to be custom tailored for individuals. Not so. I am 64 with several injuries. Nothing has been taken into consideration. They ask very few questions so how can these be customized? Fortunately I have enough experience to modify so that I don’t injure myself as many have. I have paid for 1 year so I will continue to use it but I don’t intend to ever renew. Don’t waste your money. I’m sure you can do better on YouTube for free.
27 May 2024
Unprompted review
Reply from Justfit
Hi Anniem, thank you for sharing your experience.
First off, we would like to sincerely apologize for the unpleasant experience. We are in the midst of improving on our programs and offering a more personalized experience for our users.
With regards to the app glitches that you are facing, could you please let us know by submitting a request under 'technical support' here: https://justfitweb.zendesk.com/hc/en-us/requests/new. Sometimes, this issues may have been missed by our team. Rest assured that our support team will strive to respond as soon as possible.
We completely understand your decision to not renew with us at the moment. But we do hope that you may consider us again sometime in the future. Once again, we are sorry for any inconvenience caused.
Kind regards,
JustFit
Great nutrition advices to be found in…
Great nutrition advices to be found in this app along with great workouts. The only thing I wish is that there were even more workout challenges to follow.
15 May 2024
Just fit says to have a free trial of 7…
Just fit says to have a free trial of 7 days, but after I clicked to give it a trial, the money was taken by the bank.
That is not the agreement what just fit promise. This is a trap and I ask you nicely to refund my money!
22 May 2024
Unprompted review
Reply from Justfit
Hi Chant, we would like to sincerely apologize for what has happened. We understand how frustrating and upsetting the situation has been.
With regards to refund, could you please submit a support request to us here https://justfitweb.zendesk.com/hc/en-us/requests/new?
You may also include any screenshots that you have in your request. Our support team will assist you as soon as possible.
Regards,
JustFit Team
I downloaded for the free 7 days and…
I downloaded for the free 7 days and then you take the money saying it won’t be taken and when I cancel and delete as I don’t want it, in a few hours from downloading you won’t refund!! Disgusting! Do not be fooled by this company! You also get redirected when you look at the menus to another app, where you get a ‘free’ week and no money will be taken and won’t refund!!!! I will be posting on Trustpilot, twitte and instagram to warn people of your shoddy business and disgusting tactics saying you won’t take money now so you have time to decide if you want it and then you take the money and won’t refund!
20 May 2024
Unprompted review
Reply from Justfit
Hi Heather, thank you for sharing this with us. We would like to apologize for the bad experience that you had.
Could you please submit a support request to us at: https://justfitweb.zendesk.com/hc/en-us/requests/new?
You may also attach any relevant screenshots with regards to the issue that you faced. Our support team will do their best to assist you as soon as possible.
Thank you and sorry for the inconvenience caused 🙏
Dude
Dude, justfit jogging feature is the bomb! It's helped me take my cardio game to the next level and get shredded AF!
10 May 2024
I request you for refund but you guys…
I request you for refund but you guys didn’t send my money back .
Please return my money it’s totally useless and I don’t wanna use it either
14 May 2024
Unprompted review
Reply from Justfit
Hi Zunaira, for refunds, please submit a request to us at https://justfitweb.zendesk.com/hc/en-us/requests/new. Our support team will assist you accordingly.
We apologize for the inconvenience caused.
Regards,
JustFit Team
I said I have bad knees in the…
I said I have bad knees on the questionnaire and was given 1/2 the exercises were on my knees . When I tried to change or cancel it wasn’t allowed and no refund
1 April 2024
Unprompted review
Reply from Justfit
Hi Suzanne, thank you for leaving us this feedback. We apologize for the unsatisfactory experience that you had.
We are actively working on our workout programs and making the workouts more personalized to suit each individual's concerns.
Perhaps, you may want to try our kegel workouts, workouts in bed or wall pilates videos, available in our app. These are more knee-friendly. Alternatively, you may get assistance on cancellation or refunds from our support team here https://justfitweb.zendesk.com/hc/en-us/requests/new.
Regards,
JustFit Team
Unauthorized debit from my account
There was a debit taken from my account that I didn't authorize. I need help. Customer service number would be nice
13 May 2024
Unprompted review
Reply from Justfit
Hi Tamara, thank you for leaving us this review. We apologize for the unauthorized transaction that has taken place. Could you please submit a request ticket to us here https://justfitweb.zendesk.com/hc/en-us/requests/new?
Our support team will assist you with this as soon as possible.
Kind regards,
JustFit Team
Just Fit app- Just Awful
I tried to cancel year membership after trying for several days and they wouldn’t refund. The app is awful and not professionally supported by real accurate exercise. They are the dumbest goofiest sets I have ever seen and the tests are ill placed throughout. Redundant on exercise ms that we’ve no be fit and are harmful to pulling muscles. They must have been smoking something good when coming up with these and laughing their asses off. Doing an a challenge and all shoulder and glute focused. Customer service is useless and their app platform is awful and too hard to navigate or change plans. I started a new plan challenge and it had me beginning on day 9. They said they were looking into it. How hard is to reset or make user friendly? Apparently difficult for them, never heard back after 2 attempts.
1 May 2024
Unprompted review
Reply from Justfit
Hi Marci,
We are sorry to hear about the bad experience that you had with our app. We understand that our current plans or challenge may not be well suited for every individual. We are currently working on developing plans that are better and personalized.
In the meantime, could you please submit a support request to us on the issue that you need help with here: https://justfitweb.zendesk.com/hc/en-us/requests/new?
Due to overwhelming support requests, there may be delays in response time. However, our support team will endeavor to get back to you as soon as possible.
Regards,
JustFit Team
So little information........
The 1st time I opened the app it took me through at least a dozen screens that made grand promises to improve my body. I was looking for prices but that info was withheld until the end. No information was given as to exactly how the promised improvements would be achieved. Since Just Fit seems to avoid disclosure, I immediately uninstalled their app.
7 May 2024
Unprompted review
Reply from Justfit
Hi Pam, thank you for leaving us this feedback. We apologize for the bad experience with our app.
At this moment, we are still making improvements to our app for a better user experience. We understand your concerns and we take your feedback seriously.
Hopefully, you can consider using our app again in the future. Once again, we apologize for any inconvenience caused.
Regards,
JustFit Team
Very poorly done exercise program
These workouts cannot possibly be built by professional trainers. There is no variety, with multiple days of one area of the body so you’re sore and then multiple days of another area. Most problematic is that when I filled out the questionnaire, I said that I have shoulder issues, but there are still shoulder exercises every day, which caused my rotator cuff flare to up again. I am confident there are much better Apps out there.
8 May 2024
Unprompted review
Reply from Justfit
Hi Lori, we would like to apologize for any shortfalls that we may have. We understand the issue that you are facing.
Currently, we are working hard to develop new and better workout programs that are much more personalized. This may take some time as we make the necessary adjustments. In the meantime, if need any assistance, please submit a support ticket to us here https://justfitweb.zendesk.com/hc/en-us/requests/new.
Our support team will assist you further.
Kind regards,
JustFit Team
Scam says free trial and takes your…
Scam says free trial and takes your money!
6 May 2024
Unprompted review
Reply from Justfit
Hi Rachel, we apologize for the experience that you had with our app. If you need any assistance with cancellation or refunds, please submit a support request here at: https://justfitweb.zendesk.com/hc/en-us.
Our support team will respond to your issue as soon as possible. Thank you and sorry for the inconvenience caused 🙏
Regards,
JustFit Team
They were really quick to give me my…
They were really quick to give me my money back when requested refund due to accidental purchase. Thank you
1 May 2024
Unprompted review
Reply from Justfit
Hi there, thank you for leaving us this review. We are glad that you were able to get your refund!
If you have any feedback regarding your experience with our app, do let us know!
Otherwise, we hope to see you again in the future.
Sincerely,
JustFit Team
It’s scam!
I just signed up last night before reading reviews so checked after and I was charged on my credit card . It said 7 day free trial, but now they charged €44,99! I want my money back! I don’t want this app. This looks like a total scam!!
1 May 2024
Unprompted review
Reply from Justfit
Hi Noortje, thank you for your feedback and we are sorry to hear about the issue that you are facing. Please submit a support request at https://justfitweb.zendesk.com/hc/en-us/requests/new with the exact issue that you faced and any other attachments that may support this.
Our support team will assist you with this as soon as possible.
Regards,
JustFit Team
I just signed up last night before…
I just signed up last night before reading reviews so checked after and I was charged on my credit card . It said 7 day free trial nope charged $41.98 when it said 24.99 . So I tried to email them to complain there is no way I would pay 41.98 for this and email is invalid . Not happy at all . How can they get away with this
1 May 2024
Unprompted review
Reply from Justfit
Hi there, thank you for letting us know about the issue that you are facing. We sincerely apologize for the bad experience that you had with us.
Could you please submit a support ticket to us here instead: https://justfitweb.zendesk.com/hc/en-us?
Our support team will assist you with this as soon as possible. You may also include any attachments regarding the issue that you are facing so that our team can address them properly.
Once again, we apologize for the inconvenience caused.
Kind regards,
JustFit Team
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