My daughter was tricked into joining, not understanding that it was a subscription. When we tried to shop for the credits we accidentally bought, they never sent the things we ordered. Customer servic... See more
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See what reviewers are saying
Read the fine print! It is vital to read the fine print and be aware they will draw money from your card unless you specifically say you want to skip shopping for the month. Also, every time I have... See more
Company replied
JustFab Sverige has some good aspects, like quality products and fast delivery, but there are some issues to be aware of. The subscription model requires you to skip each month if you don't want to be... See more
Company replied
Worst website ever and they lure you into a VIP membership which you have to pay $40/40€ every month unless you remember to skip every month (another horrible feature they have on their website). Fu... See more
Company replied
Company details
About JustFab Sverige
Information provided by various external sources
Om JustFab: Skor, väskor och jeans. Det är väl knappast någon hemlighet att kvinnor gillar livets alla vackra ting och att leva ett FABulöst liv med allt vad det innebär. JustFab kombinerar lyxen av en personal shopper med ett stort utbud av trendiga skor, väskor och jeans i hög kvalitet och till låga priser – en kombination som skapar en oförglömlig shoppingupplevelse.
Varje månad handplockar våra stylister ett skräddarsytt urval av skor och väskor till alla våra medlemmar, anpassat efter deras egen smak och stil. JustFabs garderob är alltid välfylld med säsongens senaste trender. Från neutrala toner till starka färger och gnistrande metaller – JustFab har alla Must-Haves. Framhäv din känsla för stil i snygga boots och stövletter eller visa din kvinnliga sida i höga stilettklackar eller eleganta pumps.
Varje månad handplockar våra stylister ett skräddarsytt urval av skor och väskor till alla våra medlemmar, anpassat efter deras egen smak och stil. JustFabs garderob är alltid välfylld med säsongens senaste trender. Från neutrala toner till starka färger och gnistrande metaller – JustFab har alla Must-Haves. Framhäv din känsla för stil i snygga boots och stövletter eller visa din kvinnliga sida i höga stilettklackar eller eleganta pumps.
Contact info
Sweden
- 08 446 838 82
- justfab.se
1.5
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Nice prices and good quallity
12 July 2021
Reply from JustFab Sverige
Hey!
Thank you so much for your five-star review and for sharing your positive experience with us!
It is great to hear you are happy with your JustFab styles and we hope you fins new outfits that you love every month.
Remember to check your profile at the beginning of the month and subscribe to our newsletter so you don't miss the latest styles and offers!
Kind regards,
Emma
Your JustFab Team
Very trustworthy
Very trustworthy. Items ordered are gotten as at when due. I encourage more people to patronize Justfab.se
11 July 2021
Reply from JustFab Sverige
Hi Joan,
Thank you so much for your positive review and for taking the time to recommend us here!
It is fantastic to hear you are happy with your JustFab shopping experience and we are looking forward to shopping with you again.
Have a wonderful day ahead!
Best,
Emma
Your JustFab Team
The site works slow unfortunately.
The site works slow unfortunately.
But I love the shoes I found. Have'nt had such since the 70's!!
13 June 2021
Reply from JustFab Sverige
Hi Marianne,
Thank you for your review and the feedback about the website. We are sorry if ordering didn't go completley smooth and we always advise using a computer instead of the phone when ordering, in case that was the problem.
We will definitely work on optimising the shopping experience for all our members and hope you will be more than happy with your new JustFab styles! Please feel free to update your review after you have received the order and let us know if you have any questions, or there is anything we can assist with.
We are looking forward to shopping with you again and wish you a great day ahead!
Kind regards,
Emma
Your JustFab Team
The process of reducing money from bank…
The process of reducing money from bank account monthly is the worst idea I have ever seen
21 May 2021
Reply from JustFab Sverige
Hi Nasrin,
Thank you for sharing your thoughts with us. We are so sorry you feel this way since shopping as a VIP member is competely optional. Moreover, it is possible to enjoy all the VIP benefits for free by simply skipping the month on your profile - you are never required to shop or pay any membership fee.
If you do not wish to skip the month you can always shop as a guest member, without all the VIP benefits.
If you have any questions or concerns you are more than welcome to reach out to our team who will be happy to assist.
Kind regards,
Emma
Your JustFab Team
Reply from JustFab Sverige
Hey Merie,
Thank you so much for your wonderful review and for being our member for such a long time! We truly appreciate it and it is fantastic to hear you are happy and satisfied with your JustFab styles.
Don't forget to use your bonus points for gifts and discounts and stay tuned for our newestr styles and offers.
We wish you a great day!
Kind regards,
Emma
Your JustFab Team
Read the fine print.
Read the fine print!
It is vital to read the fine print and be aware they will draw money from your card unless you specifically say you want to skip shopping for the month. Also, every time I have payed for goods there's been glitches and I've been prompted to pay once more. Cancelling and waiting a few minutes before trying again has solved the problem.
The whole business idea is off, I don't understand why I have to pay if I forget to skip shopping a month and forget to tell them. When my last order has arrived I will cancel my membership.
13 January 2021
Reply from JustFab Sverige
Hello Eva,
Thank you for your review and for being our member. We're very sorry to hear you haven't been completley satisfied with your membership. In order to enjoy all the VIP benefits and have the smoothest possible shopping experience you only have to be active on your profile once a month, to either shop or skip the month.
If you feel you don't need to shop at lower prices, special VIP offers and promotions, with free shipping and returns you can always opt out and shop as a guest member instead where you do not need to skip the month and no credits can be transferred to your profile.
Best regards,
Emma
Your JustFab Team
Thank you so much
Thank you so much. My boot are exact the pucture i saw.. good quality..good delivery in nice package..thanks a lot.
3 January 2021
Reply from JustFab Sverige
Hi Bita,
Thank you so much for your wonderful review! It is great to hear you are happy with your JustFab boots and your shopping experience with us. Stay tuned for our newest styles and promotions and let us know what you think!
Best regards,
Emma
Your JustFab Team
The credit system is idiotic
You can use EITHER credit or the current campaigns which means you're paying more as a "VIP" member using your credit.
22 November 2020
Reply from JustFab Sverige
Hi Bee,
Thank you for your review. We're sorry to hear you were dissatisfied with your shopping experience and that there was a misunderstanding with
As a VIP you have exclusive access to campaigns and promotions that are not available to our guest members. Moreover, even without a promotion, VIP prices are always lower than regular prices.
So shopping as VIP always means saving and getting benefits compared to buying as guest.
You can always avoid getting a credit transferred to your profile by skipping the month, and if you already have a credit you can always save it for a future purchase. This way you can enjoy both special VIP offers and standard VIP prices whenever you choose.
Best regards,
Emma
Your JustFab Team
I like JustFab shoes and delivery was…
I like JustFab shoes and delivery was in time every time i ordered.
19 November 2020
Reply from JustFab Sverige
Hi Kristina,
Thank you so much for your wonderful review and for being our member! We appreciate it a lot and and are thrilled to hear you are happy with your shopping experience.
Stay tuned for our new styles and offers and welcome back!
Best regards,
Donna
Your JustFab Team
Question for you guys
Question for you guys.
I’ve just saw that I’ve been paying you guys 399kr a month, for a f***ing year! I didn’t even know I was a member! I haven’t received an email with the log-in information or nothing, I had to ask for a reset of my password. When I finally was able to log in, I looked at my profile and it said that I was looking for shoes, black, gold and silver... size 36!!! I’m a dude! I have no need for golden shoes, especially in the size of 36! My bank is contacted and I will put in a request for fraud.
9 November 2020
Unprompted review
Reply from JustFab Sverige
Hello Ricky,
Thank you for your review. We are sorry to hear about this and would very much like to look into your profile and assist. You are welcome to reach out to us via social media, email or phone so we could find the best solution together.
A representative from our Member Services Team will also reach out to you via email shortly.
Kind regards,
Sara
Your JustFab Team
Attention! They hack credit card
Attention! Do not save your credit card details and better close this account. justfab hacked my husband’s card who did not even registered membership and they charged him SEK399 since August 2019 until today! Be aware of JUSTFAB
9 November 2020
Unprompted review
Reply from JustFab Sverige
Hello Myra,
Thank you for your review. We are sorry to hear about your experience and would love to assist. If you have any questions or concenrs our customer support would be happy to help and you are welcome to reach out to us via social media, email or phone.
We will also email you shortly with more details.
Kind regards,
Sara
Your JustFab Team
I have bought a jacket/coat
I have bought a jacket/coat. I did not like the cloth. I want to send it back. How can I do that?
20 October 2020
Reply from JustFab Sverige
Hello Bushra,
Thank you for your review. We're sorry to hear you weren't completely happy with your order. You can always return or exchange the items for free, and that is something that our customer support team will be more that happy to help with. Please rech out to them via social media, mail or phone and they will assist.
Kind regards,
Donna
Your JustFab Team
Member
Member, so I'm a returning customer. Easy website, good payment alternatives and quick delivery.
17 August 2020
Unprompted review
Reply from JustFab Sverige
Hi Viveka,
Thank you so much for your amazing review and for being our member for so long! We truly appreciate it and hope you always enjoy shopping with us and keep finding new JustFab styles that you absolutely love.
Best regards,
Donna
Your JustFab Team
Good prise och quality
Good prise och quality. Very polite custmer service. I am totally satisfied.
17 August 2020
Unprompted review
Reply from JustFab Sverige
Hej Farnaz,
Thank you so much for your amazing review! It is great to hear you are happy with your JustFab styles and service we provide.
Thank you so much for being our member and have a wonderful day!
Best regards,
Donna
Your JustFab Team
Just as fab as their items!!
18 June 2020
Unprompted review
Reply from JustFab Sverige
Wow Helena, thank you so much for your fantastic review and for being our member! It is amazing to hear you're happy with your shopping experience! We hope you will always enjoy your JustFab boutique and we're looking forward to hearing from you again.
Stay Fab!
Kind regards,
Donna
Your JustFab Team
Was able to get my credit money back by…
Was able to get my credit money back by asking them to show me where I agreed to the monthly membership in accordance to GDPR. Since they do not follow GDPR they refunded me to keep me quiet. Otherwise their almost illegal practices would have turned very costly for garments with mediocre quality.
Edit: pathetic how justfab are desperately trying to remove this review by reporting it first for being against trustpilot's guidelines and then claiming that I'm not a real customer and making me verify myself by sending a proof to trustpilot.
Makes you wonder how many of the negative reviews they manage to remove in this way. Yet still there are tons of them left.
9 June 2020
Reply from JustFab Sverige
Hello,
Thank you for your feedback. We can assure you that all our procedures are legal and that we act in accordance with current legislation and with respect for consumer rights.
It is very easy to cancel your subscription at any time by simply calling our customer service or via our social media sites by sending us a private message.
Our Customer Service agents will be more than happy to assist you with any cancellation or refund inquiry.
Kind regards,
Emma
Your JustFab Team
No har production jätt fint
6 May 2020
Unprompted review
Reply from JustFab Sverige
Hej Ayida,
Tack så mycket för ditt positiva omdöme och dem fem stjärnorna! Vi uppskattar att du rekommenderar oss här och hoppas du blir jättenöjd med dina nya JustFab stilar.
Önskar dig en underbar dag!
Med vänlig hälsinig,
Sara
Ditt JustFab Team
Elsker at handle her!!!!!!
2 April 2020
Unprompted review
Reply from JustFab Sverige
Hej Lone,
Tusen tack för ditt underbara omdöme och för att du har varit vår medlem så länge! Vi uppskattar det och det är fantastiskt att höra du är så nöjd med JustFab!
Vi hoppas du alltid hittar nya stilar du gillar i din JustFab butik och ser fram emot att shoppa med dig igen.
Önskar dig en jättefin dag!
Med vänlig hälsning,
Emma
Ditt JustFab Team
Reply from JustFab Sverige
Thank you so much for your wonderful review Roberta! We are so humbled and grateful to hear you are happy with JustFab after being our VIP member for such a long time.
We truly appreciate it and we're looking so much forward to hearing from you again!
Have a great day!
Kind regards,
Anna
Your JustFab Team
Fantastic Products and excellent service
5 March 2020
Unprompted review
Reply from JustFab Sverige
Hi Njie,
Thank you so much for your fantastic review and for taking the time to share your positive experience!
It is wonderful to hear you are happy with both the products and the service and we hope you will be just as happy with your shopping experience in the future.
We're looking forward to hearing from you again and wish you a great day!
Kind regards,
Donna
Your JustFab Team
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