I have bought clothes from Just Elegance previously (when it was joined with other manufacturers as Leading Labels) but this shop closed down which was sad as I prefer to try clothes on at a shop. The... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have bought Just Elegance for many years usually at the Grantham Boundary. So pleased to get another fitting jeans with the elastic added to the material. Lovely blouse ,and received today so a... See more
The jumpers were very good quality and lovely and soft, will be ordering more. To top it all the polite delivery driver even knocked at the door and checked my name before handing me the parcel (inst... See more
Company replied
Easy to find suitable products. Ordered 2 items. Kept informed of order purchase and delivery via emails. Able to make an account easily. Found the jumpers were good quality and fit well. Liked the co... See more
Company replied
Company details
Written by the company
Since 1994 we have been dedicated to selling quality women’s clothing at an affordable price. Our range of women’s separates encapsulates the perfect blend of classic and contemporary style. Our attention to detail and touches of femininity make our everyday styles feel special, yet wearable. We believe our clothing has the ability to make you feel confident and stylish whilst relaxed and comfortable as you go about your daily life. Each season our beautifully co-ordinated collections mix key pieces in statement colours with striking prints to enhance individuality and compliment any wardrobe. The brand has evolved and we offer the range in concessions across the UK and North Ireland.
Contact info
32-34 Sampson Road North, B11 1BL, Birmingham, United Kingdom
- 0121 693 6030
- jecustomerservices@justelegance.com
- justelegance.com
4.6
Excellent
520 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically takes over 1 month to reply
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CUT OFFS
FRIENDLY AND HELPFULL STAFF WHEN i CALLED PROMPT DELIVERY
UNFORTUNATELY THE GARMENTS i ORDERED WERE TOO BIG FOR ME
GREAT QUAL;ITY FOR GOOD PRICES
26 September 2024
Reply from Just Elegance
Thank you for your kind feedback! We're so glad you found our staff friendly and helpful and appreciated the quality of our garments. We're sorry to hear that the sizing wasn’t quite right for you
Please don’t hesitate to reach out if you’d like assistance with an exchange or advice on sizing for future orders. We’re here to help.
Regards
Team JE
Lovely dress but darker colours than I…
Lovely dress but darker colours than I expected. Fits lovely and reversible too !! Speedy delivery
24 August 2024
Great service and a beautiful product!
13 August 2024
Reply from Just Elegance
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service and that you love the product. Your satisfaction is our top priority, and we're glad we could meet your expectations. We look forward to serving you again in the future! 😊
- TEAM JE
Reply from Just Elegance
Thank you so much for your kind words! We're delighted to hear that everything was just as you expected and that you were pleased with the delivery speed. If you have any more feedback or need further assistance, please don't hesitate to reach out.
Best regards,
TEAM JE
My items arrived neatly packed and…
My items arrived neatly packed and intact. Very satisfied with the Dress and Teeshirt, both of good quality.
13 August 2024
Reply from Just Elegance
Thank you so much for your kind words! We're thrilled to hear that you're satisfied with your purchase and that everything arrived neatly packed and intact. We take pride in the quality of our products, and it's wonderful to know that you loved the dress and T-shirt. If you ever need anything else, don't hesitate to reach out. Thanks again for choosing us!
Regards
TEAM JE
Fast delivery and order as described
Fast delivery and order as described. No complaints.
14 August 2024
Reply from Just Elegance
Dear Andrea
Thank you so much for your positive feedback! We're thrilled to hear that you were satisfied with the fast delivery and that your order met your expectations. If you ever need anything else, don't hesitate to reach out. We look forward to serving you again!
REGARDS
TEAM JE
Reply from Just Elegance
Thank you for your feedback. We're sorry to hear about the inconvenience you've experienced. Unfortunately, our current policy does not include providing return labels. We understand this can be frustrating and appreciate your understanding as we work to improve our processes.
If you need assistance with a return or have any other questions, please don't hesitate to contact our customer service team directly. We're here to help!
TEAM JE
Good Service
Goods arrived as expected
I bought two sizes to get the right fit
I sent on pair back and received a prompt refund
28 July 2024
Reply from Just Elegance
Thank you for sharing your positive experience with us! We're delighted to hear that your order arrived as expected and that the return process was smooth for you. We always strive to ensure our customers have a hassle-free shopping experience, and it's great to know we met your expectations.
If you need anything else or have any questions in the future, please don't hesitate to reach out. We're here to help!
REGARDS
TEAM JE
Simply Elegance
Just Elegance is one of the best places I have shopped in a long while online. Their service is quick and reliable and Their garments are very comfortable and smooth to the touch.
28 July 2024
Reply from Just Elegance
Thank you so much for your kind words! We're thrilled to hear that you had such a positive shopping experience with Just Elegance. Providing quick and reliable service is our top priority, and we're glad to know you found our garments comfortable and smooth to the touch. Your satisfaction means the world to us, and we can't wait to serve you again in the future! 😊
-TEAM JE
Very pleased with the quality of the…
Very pleased with the quality of the white skirt I ordered and it was a brilliant price.
30 July 2024
Reply from Just Elegance
Thank you so much for your kind words! We're thrilled to hear that you're pleased with the quality of the white skirt and that you found it to be a great value. Your satisfaction is our top priority, and we look forward to serving you again soon. Enjoy your new skirt! 😊
REGARDS
TEAM JUST ELEGANCE
Lovely dresses and set to me promptly
29 July 2024
Reply from Just Elegance
Thank you so much for your kind words! We're thrilled to hear that you loved the dresses and that they arrived promptly. Your satisfaction is our top priority, and we look forward to serving you again soon. If you ever need anything else, don't hesitate to reach out! 🌸
REGARDS
TEAM JE
My goods were delivered by Royal Post.
My goods were delivered by Royal Post.
My outfits fit just right, so very pleased with my buy as always .
26 July 2024
Reply from Just Elegance
Thank you so much for your kind words! We're thrilled to hear that your outfits fit perfectly and that you're pleased with your purchase. It's always a pleasure to serve customers like you, and we’re delighted that Royal Post delivered your goods safely. We look forward to continuing to meet your expectations in the future.
REGARDS
TEAM JE
Very comfortable to wear
I had been looking for a dress for a special occasion for some time but couldn't find one I liked. This dress is elegant and comfortable to wear. It is lightweight but suitable for cool and hot weather (important in the British climate!) It is good quality and well made so that it hangs well from below the bust. I am very pleased with this purchase.
19 July 2024
Reply from Just Elegance
Thank you so much for your lovely review! We're thrilled to hear that you found the perfect dress for your special occasion. It's wonderful to know that the dress not only met your expectations in terms of elegance and comfort but also suits the unpredictable British climate. We take pride in the quality and craftsmanship of our products, and we're glad it shines through in your purchase. We hope you enjoy wearing it, and we look forward to helping you find more pieces that you'll love in the future!
- REGARDS
TEAM JE
Thanks they are great
23 July 2024
Reply from Just Elegance
Thank you so much for your kind words! We're thrilled to hear that you had a great experience. Your feedback means a lot to us, and we look forward to serving you again!
Regards
TEAM JE
Easy to order and my goods arrived when…
Easy to order and my goods arrived when they said
19 July 2024
Reply from Just Elegance
Thank you for taking the time to leave a review! We're thrilled to hear that you found the ordering process easy and that your goods arrived as promised. If you have any other feedback or need further assistance, feel free to reach out. We look forward to serving you again!
Best regards,
JUST ELEGANCE
I ordered a reversible dress and am…
I ordered a reversible dress and am very happy with it. Great value for money and prompt delivery.
21 July 2024
Delivery was very quick
Delivery was very quick. Dress was true to size,lovely material and well made.
17 July 2024
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