I purchased a front and rear panel to replace an old one. Unfortunately it wasn't what I expected to be so I returned it. The customer service was excellent during the return process hence the 4 sta... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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The grab rails look very good quality, and we're well packaged. Given four stars, as the review email came before the product, but when I emailed the company about this, they came back to me very quic... See more
Company replied
I ordered a p shaped bath panel in error without checking dimensions properly. I contacted the company & spoke to a lovely lady called Stacey who helped me through the process to return the item.... See more
Company replied
A really positive experience with this seller. I ordered some filters for a hot water tap and once they’d been delivered discovered that there was more than one option and I’d bought the wrong ones. I... See more
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Company details
Written by the company
Just Baths are a leading supplier of freestanding baths and all your bathroom products. We are proud to supply the leading brands in bathrooms and with our award winning customer service team, you are sure to receive the best service. View our full collection online and call us direct to discuss your requirements in further detail and we'll be happy to help.
Contact info
Rhodes House, 6-18 Tulketh Brow, PR2 2SH, Preston, United Kingdom
- 01772954749
- info@justbaths.co.uk
- justbaths.co.uk
4.4
Excellent
112 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great
Great service arrived very quickly but other than that can't say much because I bought for someone else
29 May 2025
Reply from Just Baths
Hi Nigel, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Customer service from Stacey was great
Customer service from Stacey was great. Prompt response to my query and resolved it straight away.
2 June 2025
Unprompted review
Reply from Just Baths
Hi Karen, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Great products and very good customer…
Great products and very good customer service I had a very specific requirement and the help and support was 1st class
23 May 2025
Reply from Just Baths
Hi Neil, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Reply from Just Baths
Hi Neil, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
BC Designs - Victrion Crosshead Bath
great company to deal with.
i received a nice discount for buying a large amount of BC Designs - Victrion Crosshead Bath Taps. customer service were very helpful .Stacey and Chloe were very helpful when i need to contact .
20 May 2025
Unprompted review
Reply from Just Baths
Hi, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Reply from Just Baths
Hi K P, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Reply from Just Baths
Hi Margaret, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Reply from Just Baths
Hi William, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
My products from Just Baths arrived in…
My products from Just Baths arrived in good order and as expected. There was a slight delay with the delivery which was resolved pretty quickly.
26 March 2025
Reply from Just Baths
Hi Georgia, thank you for your 4-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Reply from Just Baths
Hi M Goss, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Horrible experience
Horrible experience.
They left the bath on the street and didn't help carry it inside. They didn't wrap it properly and now we are left with a nightmare of carrying 150kg of bath inside. Which is impossible.
24 January 2025
Reply from Just Baths
Hi Tessa, thanks for your feedback. I just tried calling to discuss this but couldn’t reach you.
As mentioned in our email on January 24th (the date you placed your order), larger orders are delivered curb side, as a pallet is often required due to the weight. This also helps prevent any damage during transit. Additionally, couriers are not insured to enter the property.
I reviewed the images of this consignment before dispatch, and everything appeared as it should. If you have any photos of the condition it arrived in, please share them with me so I can raise the issue with the courier.
Could you please call me back at 01772 346933 at your earliest convenience? I’d like to gather more details and work toward a resolution for you. - Cameron, Sales Manager
Reply from Just Baths
Hi Allan, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
I had a bit of an issue,it was sorted…
I had a bit of an issue,it was sorted quite quickly
11 January 2025
Reply from Just Baths
Hi Serge, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Jayde is amazing.
Myself and partner visited thw shop 17/12/2024. We were greeted by Jayde, and she showed us around the show room, incredible knowledge on all radiators and fittings, as well as shower furnishings. Within less than an hour, we had chosen our radiators, but because there was no shower furnishings on show, Jayde was happy to beat a quote from else where! True to her word, within a day we had got exactly what we needed, and we are now waiting for delivery which Jayde had put through as urgent which again highly helpful.
Fantastic products, reasonably priced, professional amd quote beaters!
17 December 2024
Unprompted review
Reply from Just Baths
Hi Hayley, thank you for the wonderful feedback! Please reach out to us if you require any further assistance - Just Baths
Super customer service, excellent products!
Hi, I rarely write reviews as never seem to have the time, however, in this instance I am compelled to.
Jax went ‘above and beyond’ - following up my litany of annoying questions at lightening speed, burrowing out all the quite specific technical data I needed. As well as managing to get Colour Samples to me in Kenya In record time.
All the while being very professional yet friendly and engaging.
To the point I feel compelled to shop with you again even if only for the customer care!
I do have many more rooms to build in the lodge so will doubtless be needing more orders.
Congratulations and keep it up.
Thanks, Lengai
11 November 2024
Unprompted review
Reply from Just Baths
Hi Lengai, thank you for the excellent review! If you require any further assistance, please contact us - Just Baths
anthracite radiator
It was easy to order your product and I was kept informed about its progress.
3 October 2024
Reply from Just Baths
Hi Tony, thank you for the excellent feedback! Please reach out to us if you require any further assistance - Just Baths
The radiators great heating 10 times…
The radiators great heating 10 times better love it want antherone
12 September 2024
Reply from Just Baths
Hi Adam, thank you for the fantastic feedback! Please reach out to us if you require any further assistance - Just Baths
Efficient service.
Efficient service.
Bath due to arrive on a wait time of 3- 4 weeks but ready within a week.
Lovely product as described
8 August 2024
Reply from Just Baths
Hi Heather, thank you for the wonderful feedback! Please reach out to us if you require any further assistance - Just Baths
BC Designs - Ancora Round Back To Wall Bath
Beautiful bath. We ordered the BC Designs - Ancora Round Back To Wall Bath from Just Baths. Ellie in customer services was very helpful making sure we ordered the correct bath waste.
Arrived at the pre-arranged time
Delivery man very helpful
Cannot fault service from Just Baths
29 July 2024
Reply from Just Baths
Hi Lorraine, thank you for the excellent review! Please reach out to us if you require any further assistance - Just Baths
Great customer service
Great customer service. Very prompt and helpful with queries and assisting me to order the correct accompanying parts. I was kept fully informed with the delivery. Which arrived as expected. Will use them again.
16 October 2023
Reply from Just Baths
Hi Mrs Anderton, thank you for the great feedback! Please reach out to us if you require any further assistance - Just Baths
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