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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting that orders arrive quickly, sometimes even earlier than expected. Many consumers are happy with the product quality and the wide selection available, frequently mentioning the excellent prices and deals. The service provided is also highly regarded, with people appreciating the prompt processing of orders and helpful communication. However, some customers experienced issues with delivery, such as lost packages or delays, which they attributed to the postal service. A few reviewers also mentioned receiving products with a burnt taste or finding that vapes became unusable after the first recharge. There were also occasional comments about orders not being confirmed or shipped promptly, leading to longer waiting times than anticipated.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the speed of... See more

Order

Users describe positive interactions with order. Many customers consistently report satisfaction with the... See more

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed and efficiency. Customers... See more

Price

People report positive experiences with price, often noting that products are reasonably priced and offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Like a few other reviews I see, I was reluctant because I'd been ripped off by other websites. I've been ordering from these guys for many many months probably over a year no probs at all. Great price... See more

Company replied

Rated 5 out of 5 stars

was super skeptical on ordering online but seeing as all of my local shops have been closed I've had too - I've done extensive digging and researching to make sure i don't get scammed and i definitely... See more

Rated 5 out of 5 stars

I ordered late Wednesday night, they shipped out the next morning and arrived in Brisbane on Saturday. Awesome time management and would have arrived Friday but being close to Christmas Aus Post was... See more

Company replied

Rated 5 out of 5 stars

Nah bro ts NOT BOTTED I was skeptical when a buddy of mine introduce me to this vape company since I got scammed SO MANY TIMES in other vapes companies. When I replied to them they didn’t hesitate t... See more

Company replied


Company details

  1. Electronic Cigarette Store

About Just Vapes

Written by the company

Just Vapes is Australia’s trusted destination for high-quality disposable vapes. We’re all about fast shipping, fair prices, and genuine service — no fluff, just the real deal.
Lately, we’ve seen a bunch of fake websites trying to copy our name. Don’t be fooled — just-vapes.com is the only legit Just Vapes store. Shop smart, stay safe, and get your vapes from a team that actually delivers.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

265 reviews

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1-star

Replied to 30% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

I ordered on Wednesday

I ordered on Wednesday, fully paid and got a receipt to say it’s processing and that it’ll be here with 2-4 days . They didn’t even confirm my order until today which is Friday…. The auspost don’t work on weekends and they haven’t even sent the order yet. Which means I most likely won’t get my order for about a week or 7 days from the to do actually ordered.
When I emailed them asking why this is there was literally no answer apart from sorry we will send it. Also I STILL haven’t got a confirmation to say it’s processed. I got this website from a friend who uses it but at this point they haven’t stopped replying to me asking why it isn’t processed. In convicned it’s a scam and if it’s not it surely is dodgy. If they haven’t even sent or assigned the order three days later then something is up. If it takes 3 days to confirm an order but not send it how could you possibly receive it in 2-4 days ???
At this point I will have no vape, no discount and they would probably take even longer to get my refund sent back.
Would at all costs try to find them elsewhere as in my experience they haven’t done what they said on the website and instead of trying to same day ship it or go out of there way to fix there mistake they basically make you just cop it. I also ordered before cutt off times.
Order number #156663
They tell people they’re sending them free vapes to make up for it but never seen anyone say they’ve received it 😂

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Do not recommend at all

Received my order promptly, only to find they were all old stock with batteries not lasting more than two days, there is a reason they are cheap, they are crap.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

I ordered just before Easter weekend…

I ordered just before Easter weekend but received the order confirmation &tracking number same day. I had some concerns but they were addressed promptly & I received my package on the Wednesday so not even 1 week from ordering. If you want an easy, legit transaction these guys are it. Will definitely be using them in the future.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM HERE

DO NOT ORDER FROM HERE. I have been messed around from these guys numerous times and ripped off numerous times. They are very difficult to deal with when it comes to refunds and they say they have sent items even though they haven’t. Very VERY unorganised and unprofessional.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

ONLY SITE I TRUST

This is my 3rd order with Just Vapes, and same as always, service and product is excellent. Price is way cheaper and orders were processed and sent straight away. We used to get express shipping, but this recent order was sent thru normal post (which is understandable given the current situation of the economy now). Will definitely be dealing with them again and again. 100/10

27 March 2026
Rated 5 out of 5 stars

Always reliable

Always reliable. Come within a couple of days after ordering. Quality vapes. Polite customer service and very helpful and professional.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

ORDER NUMBER :143408

ORDER NUMBER :143408
NOT TRUSTED WEBSITE!!! they gave me a MELFUNCTIONED VAPE and I told them to give me a full refund, this company is trying to take your money because when they replied back that they will. I haven’t heard SINCE, I told them my payid: 0420562651 and they ghosted me not giving back the money

FOR ALL YOU GUYS BUYING HERE ALL TEHY SELL IS FAKE BROKEN VAPES THEY DIDNT PAY ME BACK MY MONEY 60.90$ and I’m very ashamed because I bought here 2 times and had no issues they just trying to steal your money.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

This was my 3rd order from Just Vapes

This was my 3rd order from Just Vapes. Had a small problem with my payment not going through which was a bank issue. Contacted Just Vapes and the communication between us was friendly and helpful. I'm extremely impressed with the speed in which I received my order. Always well packaged. Well done. Highly Recommended.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Very fast service

Very fast service. Easy fix up done on my wacky order I placed in error. Was fixed right away. Excellent experience will definitely be back for more shopping! Thanks just vapes 😊

17 March 2026
Unprompted review
Rated 2 out of 5 stars

order still hasnt came 27/02/2026 ORDER NUMBER 136519 HAYILES PHILLIS

we ordered 4x vapes on the 27th of february 2026, it still has not came. i have emailed and had responses from just vapes but when they replied saying the package was lost, they offered a refund which has still not been received either. reallt unfortunate as i have bought a 10 pack off them before and came within the week. also i just want to add that i completely understand that delivery isnt their fault and is auspost! and they have been helpful in sending emails back and communicating its just unfortunate that the package was lost and that we dont know whats happening

27 February 2026
Unprompted review
Rated 5 out of 5 stars

I expected this to be fake

I expected this to be fake, oh my gosh it’s real, fast delivery too. I would love it if there was more restocks because everything decent is sold out.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

So many options and amazing customer…

So many options and amazing customer service I was served by yaya and he was absolutely lovely helped us find what we was looking for and also pre ordered us a liquid we haven’t been able to find he was very professional and kind will definitely be back!!

8 March 2026
Unprompted review

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