Hi Nigel,
I totally understand why you left this feedback but at the same time, I'm slightly saddened that you felt compelled to write it, when you've had absolutely no communication with my company, or know any of the details of this case
Tarnishing the reputation of an entire company simply because of the poor actions of one individual, is unfair so please allow me to fully explain, so you appreciate the context
You are absolutely right. I started this business with Liam (although I am, and always have been the sole Director), as he was the qualified Carpenter, and I needed someone to partner with me on the tools
I knew Liam from many years ago, as he played in the same football team as my Son, and I was the manager, so have known him for years
However, I had absolutely no idea about his background, or what had been going on behind the scenes, for the past few years
Something I now obviously regret
That said, I'm a firm believer of what doesn't kill you makes you stronger and I will, without doubt, deal with this unforeseen and unfortunate situation, in the only way I know, which is to confront it head on, and be positive in my approach to rectify it
Since hearing the news only yesterday, at the same time everyone else did, I have already taken the appropriate action and will be in an even stronger position going forward
So hopefully that puts your mind at ease, and alleviates any concern you have about inviting us into your home
One of the things I am an absolute stickler for, is trust and honesty and it forms a big part of my business ethos so rest assured, I will be super vigilant going forward to ensure I never experience anything like this in the future
Sadly, none of us know what's going on behind the scenes of anybody's life, unless we're made aware of the situation
You live and learn
Anyway, I sincerely hope that helps Nigel and that you give me and my company the opportunity to discuss your project(s), so I can show you what we are about, and the really high standards I demand, and turn this 1 star review (which like I said, is not a reflection on our work), into a glowing 5 star testimonial
Thanks Nigel, look forward to your thoughts