jupicasino.com Reviews 17

I used several bonuses at Jupi Casino and completed the wagering requirements with normal stakes (100 € per bet). After fulfilling the bonus conditions, I requested a withdrawal of €375.23.

Shortly afterwards, the withdrawal was cancelled and the amount was removed from my account. When I contacted customer support, they only provided general sections of their Terms & Conditions referring to “Prohibited Practices” and “Bonus Abuse.” They did not specify any concrete violation, any specific activity on my account, or provide any evidence.

I did not use a VPN, duplicate accounts, or any external software. The bonus terms do not include any stake limits, so I do not understand how my gameplay could be classified as “Bonus Abuse.”

This process appears intransparent and unfair. I hope Jupi Casino resolves this matter fairly and releases the withheld funds.

- Player Name: Sebastian
- Date of Incident: 09 March 2026
- Amount: €375.23

Before you head over to them read this.

1. The maximum withdrawal amount is €500 per transaction.

1.The withdrawal process takes 48–72 hours, but it can take longer.

If you win a large amount (for example, €10.000), it would take weeks/months to withdraw the full balance due to the withdrawal limits.

Any deposit free spins come with a maximum win and a maximum withdrawal limit.

Example:

If yiu deposit €50 and receive 100 free spins on a game, even you win €400, only €100 will be credited as bonus winnings. That €100 must then be wagered 25-35 times.

Even IF yiu complete the wagering and turn that €100 into €1,000, you can still only withdraw €100. So the absolute max you can win is 50€ since.

In practice, these terms make it clear that the casino does not want winning players — only losing ones. Absolute insane if this is the case

I am writing to warn other players about my experience. The casino recently cancelled my withdrawal and confiscated €865.14 of my winnings based on vague accusations of breaching terms (section 12.10). I strictly deny any wrongdoing; I have not used a VPN, nor have I provided false documents. They did not even ask for more documents, because they know they are not fake. Also I have honestly never owned a VPN.

What is even more suspicious is that they also seized winnings from entirely different games, like Roulette and Chicken Road, which have nothing to do with the specific bets they are questioning.
One of the reasons was that I am accused of bonus abuse, but the bonus I had was a sports betting bonus, not a Chicken Road bonus or roulette. This feels like a convenient excuse to avoid paying out a legitimate win.

I have tried to resolve this with support, but they only provide copy-paste answers from their terms and conditions without providing any proof of my supposed "breach." I urge the casino to review my case fairly and return my funds.

I had winnings totaling cad $3911. I placed a withdrawal of $500( max you allowed which is bs) after 2 days pending they cancelled my withdrawal requesting a selfie with my id.

I adhered to their request, it was approved. I placed a withdrawal for $500 after their 72hrs waiting period for a withdrawal it was eventually honoured. That same morning after their 72hrs waiting cash out I placed another $500, after 48hrs I received an email stating I violated their terms and conditions 12.0 and they cancelled the withdrawal of $500 plus the remaining balance of $2911.

Their live agents refuses to give you full explanations of their actions. Not only disappointed but felt cheated and violated. I contacted the Canadian gaming commission bud sadly Jupicasino wasn’t registered with them.

I wish I had the foresight to do a comprehensive research on this site before signing up. That’s where I blamed myself. First of all if I was aware that it would have taken 72hrs before a withdrawal get paid out I wouldn’t have signed up.

How do I recover my funds, I know in my heart of hearts I did nothing wrong to violate any T&C of this casino.

There is somethings wrrong wity them games ... also loyalty is the most terrible cheating so for any new gambler becerful from this scamming casino. After lost 300€ many deposit ... they will offer u 20€ with maximum withdrawal 100€ but tye worst is min bet is 0.5 u get the point as gambler. No wining in this casino and i will make sure to reveiw in askgamblers about this ... because i can see askgamblers advise this kind of scaming casino

Please read this carefully. This site is using various stalling tactics to prolong withdrawal process. When its KYC time, they ask one document at once, then 1-2 days before accepting, then 3 days pending time for withdrawal and then they decline and ask another document. That is stalling tactic which only poorest casino sites uses. If you want to get rid of your moneys, this is the place because even if you win, you are not able to get them out. I have send complaint to their licensor. So stay away!!!

Would recommend extreme cautious before depositing here. Read reviews of the company Farmagousta and its gaming licenses. I wish I did. I have winnings stuck here for 2months now and there is no hope of getting any money, "violated our terms and conditions", read them ALL first..

Gamblnugget is better.. Here I had only deadspins in this casino its nothing I deposited much koney I know its casino but I lost it all

Scam Casino. Be Careful, criminels. Only a curacaro licenz. Dont play here