My recent purchase from Juntame.com went off smoothly, no hiccups. I was content with price I paid on Juntame, but, became QUITE a bit more pleased, once I checked the manufacturer's site, and, saw... See more
Company replied
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See what reviewers are saying
Had an issue where none of my order was in stock besides a very small item. I was reached out to immediately and was let known about it, and was asked if I wanted something else and it would be sent w... See more
We ordered the Alger and the Dolphin and they both arrived quickly. Both products exceeded our expectations. Absolutely incredible! We own a LOT of toys but these two immediately shot to the top of ou... See more
Definitely order from somewhere else if you are UK. Try bondara just as good a selection and UK based. Difficult to contact and they use two useless couriers yunexpress who's updates are a day late. A... See more
Company replied
Company details
Written by the company
Juntame is a US-based company that sells adult toys. Shop vibrators, dildos, anal toys, masturbation cup & more at Juntame. Shop with confidence, guaranteed discreet shipping. All products are shipped from U.S. warehouse. Sexual Wellbeing Advices. 1 Year Product Guarantee. Discreet Packaging.
Contact info
United States
- juntame.com
3.2
Average
209 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Reply from Juntame.com
Dear customer,
Thanks for your positive comment and feedback.
Your encouragement will keep us moving forward and continuing improving our service.
If you have any further suggestions, please contact us, we will take it seriously.
Sincerely
Juntame Customer Service Center
item is fine haven't use it yet
24 November 2023
Reply from Juntame.com
Dear Customer,
Thank you for taking the time to leave us a review.
We are glad that the quality of our products did not let you down.
If you have any additional feedback or questions in the future, please don’t hesitate to contact us.
Thanks again for your feedback.
Juntame Customer Service Center
Best toy out!
Fast shipping. Amazing toy. It looked too good to be true. But this toy is the truth! Stimulates every area of a woman. Best toy on the market. Will try the purple next it has a suction feature.
24 November 2023
Reply from Juntame.com
Dear Customer,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with your order.
If you ever have any questions or concerns just let us know and we will be happy to help.
Kind Regards
Juntame Customer Service Center
Reply from Juntame.com
Hello,
Thank you for your interest in our products.
With your encouragement, we will definitely strive to do better!
If there are any follow-up questions, please contact us in time, and we will do our best to help you solve the problem.
I hope everything goes well with you.
Kind Regards
Juntame Customer Service Center
So didn't get my item as was apparently…
So didn't get my item as was apparently out of stock and so I have asked for a refund and. Waiting on them to send it back hopefully will be soon
16 November 2023
Unprompted review
Reply from Juntame.com
Dear Customer,
We apologize that this product is out of stock in our international warehouse and cannot be shipped to Australia. We have refunded your original account 5 hours ago. Please check.
Best Regards,
Juntame Customer Service Team
Everything was awesome just wish…
Everything was awesome just wish shipping was faster.
25 October 2023
Reply from Juntame.com
Dear Customer,
We appreciate your positive feedback and are thankful for your support. Your encouragement fuels our commitment to continually enhance our service.
Should you have additional insights or suggestions, we invite you to share them with us. We value your opinion and promise to take each recommendation into serious consideration.
With sincerity,
Juntame Customer Service Team
I charged it and I then tried to turn…
I charged it and I then tried to turn it on and it didn't work. The button seems to be pushed in and I am totally dissatisfied with the product, and I will no longer be shopping with Juntame.com
25 October 2023
Reply from Juntame.com
Dear Customer,
I'm truly sorry to hear that you're disappointed with the #JT78805. Your satisfaction is incredibly important to us, and we take your feedback seriously.
Each customer's experience is unique, and we understand that not every product might be the perfect fit for everyone. However, we value your feedback as it helps us improve our products and services.
As our commitment to your satisfaction, we're open to assisting you with finding a product more suited to your preferences. Also, if the item is defective, we are willing to discuss possible solutions such as a replacement or refund, as per our return and exchange policy.
Thank you for sharing your experience, and we hope you'll give us another opportunity to better serve you.
Best Regards
Juntame customer service team
Quick process and shipment of my order
25 September 2023
Reply from Juntame.com
Dear Customer,
Thank you for taking the time to share your positive experience with our products and customer service. We are delighted to hear that you appreciate the high quality of our products and the efficiency of our customer service team.
Your satisfaction is our highest priority, and it is always rewarding to hear such positive feedback. We strive to provide our customers with excellent products and prompt, helpful service, and your comments reaffirm the hard work we put in every day.
Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make your experience even better.
Thank you again for your kind words and we look forward to serving you in the future.
Kindly Regards
Juntame Customers Service Center
Products are amazing
24 September 2023
Reply from Juntame.com
Dear Customer,
We appreciate your positive feedback and are thankful for your support. Your encouragement fuels our commitment to continually enhance our service.
Should you have additional insights or suggestions, we invite you to share them with us. We value your opinion and promise to take each recommendation into serious consideration.
With sincerity,
Juntame Customer Service Team
Reply from Juntame.com
Dear Customer,
Thank you for taking the time to share your positive experience with our products and customer service. We are delighted to hear that you appreciate the high quality of our products and the efficiency of our customer service team.
Your satisfaction is our highest priority, and it is always rewarding to hear such positive feedback. We strive to provide our customers with excellent products and prompt, helpful service, and your comments reaffirm the hard work we put in every day.
Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make your experience even better.
Thank you again for your kind words and we look forward to serving you in the future.
Kindly Regards
Juntame Customers Service Center
Great Sevice
26 August 2023
Reply from Juntame.com
Dear Customer,
Thank you for taking the time to share your positive experience with our products and customer service. We are delighted to hear that you appreciate the high quality of our products and the efficiency of our customer service team.
Your satisfaction is our highest priority, and it is always rewarding to hear such positive feedback. We strive to provide our customers with excellent products and prompt, helpful service, and your comments reaffirm the hard work we put in every day.
Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make your experience even better.
Thank you again for your kind words and we look forward to serving you in the future.
Kindly Regards
Juntame Customers Service Center
My order was received timely…
My order was received in a timely manner! We got to enjoy our treats shortly after we placed our order!!! Having Fun Now 😎!!
25 August 2023
Reply from Juntame.com
Dear Customer,
Thank you for your encouraging feedback. We're truly overjoyed to hear how much you appreciate our service.
Our team continually works to ensure our merchandise and presentation meet the highest standards, and it's gratifying to know we hit the mark for you.
We appreciate your support and look forward to continuing to serve your needs in the future. Please don't hesitate to reach out if there's anything further we can assist you with.
Thanks again for choosing our products and for your heartfelt review.
Best Regards
Juntame customer service team
Great product shipped quickly
25 August 2023
Reply from Juntame.com
Dear Customer,
We're thrilled to hear that your order arrived promptly and you're loving your purchase! We work diligently to ensure swift and efficient delivery, so your feedback is truly encouraging.
Your satisfaction is our utmost priority, and a score of 10/10 tells us that we're doing things right! We look forward to serving you again in the future.
Thank you for choosing us for your needs and for sharing your positive experience.
Best Regards
Juntame Customer Service Center
Speedy and confidential service..
25 August 2023
Reply from Juntame.com
Dear Customer,
Thank you for your encouraging feedback. We're thrilled to hear that you are satisfied with the quality of our products and packaging.
Our team continually works to ensure our merchandise and presentation meet the highest standards, and it's gratifying to know we hit the mark for you.
We appreciate your support and look forward to continuing to serve your needs in the future. Please don't hesitate to reach out if there's anything further we can assist you with.
Thanks again for choosing our products and for your heartfelt review.
Best Regards
Juntame customer service team
Will do anything not to refund
First I was told I would get a refund once the product was returned to the warehouse, although the policy on the website states unclaimed items will be returned into inventory automatically and a store credit code emailed minus shipping costs.
I DID NOT get a refund automatically, nor did I get my refund when the package was returned. I had to follow up and ask for a refund when I noticed the package was being shipped from the return address I was given to somewhere else. My request for a refund was blatantly ignored. They shipped a replacement, but I have repeatedly stated I wanted a refund.
I've been dealing with this since February. It is now August.
This is clearly not the place to shop if you're hoping for hassle-free returns.
13 August 2023
Unprompted review
Reply from Juntame.com
Dear Customer,
I'm extremely sorry to hear about your unpleasant experience with our customer service and delivery. We deeply regret any inconvenience this may have caused you.
Please know that the issues you've encountered are not representative of our usual high standard of service. We aim to provide all our customers with prompt responses and solutions to their concerns, and it's apparent we fell short in your case.
I understand your disappointment and frustration, especially when there are many other options available in the market.
We'd like to rectify this situation and regain your trust. Could you please provide your order number or any other details that might assist us in resolving the issue? We will make sure to personally handle your concerns and prioritize your request.
Thank you for your patience, and we look forward to the opportunity to make this right.
Best Regards
Juntame customer service team
Quick shipping and easy way to maneuver…
Quick shipping and easy way to maneuver thru the webpage.
25 July 2023
Reply from Juntame.com
Dear Customer,
Thank you for sharing your positive experience with Juntame. We're delighted to hear that both our products and customer service have met your expectations.
Your recommendation means a lot to us and motivates us to continue striving for excellence. If there's anything else you need or any way we can further improve your experience, please don't hesitate to let us know.
Once again, thank you for your support and kind words.
Best Regards
Juntame Customer Service Center
Great experience 🥰🥰🥰
25 July 2023
Reply from Juntame.com
Dear Customer,
We appreciate your positive feedback and are thankful for your support. Your encouragement fuels our commitment to continually enhance our service.
Should you have additional insights or suggestions, we invite you to share them with us. We value your opinion and promise to take each recommendation into serious consideration.
With sincerity,
Juntame Customer Service Team
Quick service and nice product
Quick service and nice product, does what it was suppose to do, make her happy
25 July 2023
Reply from Juntame.com
Dear Customer,
Thank you for your wonderful feedback. We're truly overjoyed to hear how much you appreciate our service.
Your kind words have brightened our day and motivate us to continue delivering the best possible service to our valued customers like you.
Remember, we're here for you anytime you need us. Thanks again for your continued support and for being a part of our community.
Best Regards
Juntame customer service team
Love the product!
Love the product!! Quick and easy ordering. Received in 4 days. Package was discreet
24 July 2023
Reply from Juntame.com
Dear Customer,
Thank you for your encouraging feedback. We're thrilled to hear that you are satisfied with the quality of our products and packaging.
Our team continually works to ensure our merchandise and presentation meet the highest standards, and it's gratifying to know we hit the mark for you. We strive to make every customer experience outstanding, and your 'two thumbs up' tell us that we're on the right track.
We appreciate your support and look forward to continuing to serve your needs in the future. Please don't hesitate to reach out if there's anything further we can assist you with.
Thanks again for choosing our products and for your heartfelt review.
Best Regards
Juntame customer service team
I placed an order well over 2 weeks…
I placed an order well over 2 weeks ago. It says it's been delivered for a week now and I haven't received it! I've tried calling, emailing, chatting and can NEVER get a hold of anyone. Extremely frustrated and just want what I paid for!
15 July 2023
Unprompted review
Reply from Juntame.com
Dear Customer,
We apologize for the inconvenience and frustration you've experienced regarding your order.I apologize for the inconvenience. I understand your frustration about the order being marked as delivered, but you haven't received it. Possible reasons could be misdelivery, theft, or a delay in tracking updates.
To assist you better, please provide your order number and any relevant details. I'll escalate this issue for urgent resolution and update you as soon as possible.
Thank you for your patience and understanding.
Best regards,
Juntame Customer Support Team
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