I had never heard of Jumingo before, however I needed my daughter to send us some urgent documents from the US to Spain, where we live. I easily arranged and paid for a 1-2 express service. The enve... See more
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See what reviewers are saying
All I can say is wow! Talk about excellent service, Amsterdam to Australia in less than 5 working days. I normally use the normal postal service but I came across Jumingo when I was looking for some... See more
Company replied
Hello everyone. What is going on with the company Jumingo? I have been waiting so long for a response from them regarding the whereabouts of my package—I believe it has been two or three months now. T... See more
JUMiNGO did an impeccable job in helping us ship a pallet of boxes with household items for our move from Germany to the United States. Our service representative, Johannes Fischer, was super knowledg... See more
Company replied
Company details
- Shipping and Mailing Service
- Business to Business Service
- Courier Service
- e-Commerce Solution Provider
- Price Comparison Site
Written by the company
JUMiNGO ist der führende digitale Carrier für den weltweiten Express- und Paketversand. Auf unserer Vergleichs- und Buchungsplattform haben sowohl Geschäfts- als auch Privatkunden die Möglichkeit, Preise und Services zahlreicher Versanddienstleister, wie z.B. UPS, DHL Express, TNT, FedEx, GLS und DPD, auf einen Blick zu vergleichen und direkt zu buchen. Bei uns als Tech-Scale-up steht nicht nur die Suche nach dem besten Preis-Leistungs-Verhältnis im Vordergrund, sondern auch eine persönliche Kundenbetreuung, um eine reibungslose und sorgenfreie Versandabwicklung sicherzustellen. --> Vergleichen Sie schnell und einfach Versandtarife von mehr als 10 Versanddienstleistern --> Profitieren Sie von Großkundenrabatten ohne Vertragsbindung ab der ersten Sendung und sparen Sie bis zu 80% --> Nutzen Sie unseren kompetenten Kundenservice mit persönlichen Ansprechpartnern. Jetzt direkt ausprobieren, vergleichen und sparen auf www.jumingo.com _________________________________________________________________________________ JUMiNGO is the leading digital carrier for worldwide express and parcel shipments. Business and private customers can easily compare prices and service of various carriers such as UPS, DHL Express, TNT, FedEx, GLS and DPD on our platform and book directly. We are not only offering high quality for low prices, but also a personal customer service to ensure a great shipping experience. --> Quickly and easily compare shipping rates of more than 10 carriers --> Benefit from discounts without contract commitment and save up to 80% --> Use our qualified customer service with direct contact persons Now: compare and save money at www.jumingo.com.
Contact info
Breslauer Platz 4, 50668, Köln, Germany
- support@jumingo.com
- jumingo.com
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No one has responded to my request 780775
No one has responded to my request Ticket #780775, this shipment has been going on since 11/3/2025, it's been a long time, contact me if you're reading this, I'm tired of waiting
6 March 2026
Unprompted review
Reply from JUMiNGO
Hello,
We sincerely apologize for the very long processing time and the delay in responding to your ticket.
Unfortunately, according to the latest information from UPS, the shipment has been declared lost during transport. The case has now been forwarded to the responsible insurance for further processing and review.
We understand how frustrating the long waiting time must have been and truly regret the inconvenience caused. Our team will keep you informed about the next steps and any updates regarding the insurance process.
Thank you for your patience and understanding.
Kind regards,
Julia Paulus from Jumingo
Pick-up points very close, very fast service.
Pick-up points very close. Fast delivery to the USA. many thanks.
5 March 2026
Reply from JUMiNGO
Hello,
Thank you very much for your positive feedback.
I am very pleased that you took the time to rate us and that you are satisfied with our service.
Kind regards,
Julia Paulus
JUMiNGO
DON'T USE JUMINGO! 4 MONTHS NO COMMUNICATION- PACKAGE GONE
Very disappointing experience with JUMiNGO.
I paid €34.36 for an international shipment. Once the parcel reached the US, additional import/COD charges came up. The shipment then got stuck because payment could not be collected. To prevent the parcel from being abandoned, I paid USD 76.85 directly to UPS.
Later, I was told the parcel could be returned, but only for another €58.55. UPS also confirmed that JUMiNGO was listed as the shipper of record, so the return would go back to JUMiNGO, not directly to me.
The biggest issue is that JUMiNGO has been extremely poor in communication. I repeatedly asked for updates, clarification, and confirmation that my parcel would be forwarded back to me after arrival. Since 26 February 2026, there has essentially been no proper response.
This means I paid:
- the original shipping fee,
- additional UPS import/COD fees,
- and was then asked to accept even more return charges,
while still not receiving proper support or a clear resolution.
From my perspective, this is not acceptable customer service for a shipping intermediary. I would strongly advise others to be very cautious with international shipments through this provider.
Update / Response to company reply
Hi Julia,
thanks for your reply. I need to correct several key points because your summary is incomplete and misleading.
1) PO Box claim
The shipment was sent to the buyer’s private residential address, and I was in direct contact with the buyer throughout. Delivery failed because import/COD charges were requested after the parcel arrived in the US, not because the address was a PO Box. If you believe it was a PO Box, please publish the exact address format you received (redact personal data) or confirm which field in your system shows “P.O. Box”.
2) Lack of transparency about import/COD fees
The main issue is that I was not transparently informed before booking/shipping that additional ICOD/import/brokerage fees would arise and that the parcel could be held until payment. I only learned about these costs after the parcel had already reached the US.
3) Support / communication failure
The parcel was shipped in early December 2025. After it got stuck, I received no proactive communication or workable solution from JUMiNGO for a long period. I had to contact UPS myself multiple times and ultimately pay USD 76.85 directly to UPS (government fees + brokerage) to prevent the parcel from being abandoned/disposed and to keep it moving.
So the core of my review remains: I paid for a shipping service, then faced unexpected additional charges and a stuck parcel, and I had to solve it largely on my own due to poor communication/support.
If JUMiNGO wants to resolve this properly, I am happy to update my review once (a) my parcel is returned/forwarded back to me and (b) a fair cost solution is offered.
1 December 2025
Unprompted review
Reply from JUMiNGO
Hello,
We are sorry to read that you were dissatisfied with your experience.
After reviewing the case, we would like to clarify the situation. The shipment was addressed to a P.O. Box in the United States. Unfortunately, UPS does not deliver to P.O. Box addresses, which is why the parcel could not be delivered and the carrier initiated a return process.
In such cases, return transport costs are charged by the carrier.
As a shipping intermediary, we unfortunately cannot waive or absorb these carrier charges.
Regarding the USD 76.85 paid directly to UPS, these are import/brokerage fees charged by the carrier during customs processing. Since these charges were billed directly by Carrier and are not part of the shipping service booked through JUMiNGO, we are unable to reimburse them.
We understand that this situation is frustrating, but the costs incurred result from the delivery restrictions of the carrier and the address provided for the shipment.
Kind regards,
Julia Paulus from Jumingo
Reply from JUMiNGO
Hello,
Thank you very much for your 5-star review!
I am very pleased that we were able to convince you with JUMiNGO.
Kind regards,
Julia Paulus from JUMiNGO
Broken Shipment
Broken Shipment, No Refund even with insurance.
I made a shipment in December for my package (2 Desktop Screens) from Spain to Germany. I even made an INSURANCE and packed it with a triple layer of bubble wrap and cloth.
One of the screens was fully fine but the other one had obviously received damage through impact on the edges and did not work anymore. I messaged JUMiNGO support, its been 3-4 weeks and no response. I contacted them again via Mail (they have no phone number), but no response. Why make an Insurance if they dont care??
CANT RECOMMEND.
18 December 2025
Unprompted review
Reply from JUMiNGO
Hello,
First of all, we would like to apologize for the delay in our response and for the inconvenience caused.
Our support team has sent you the claim form by email so that we can officially start the investigation with the carrier regarding the damage to your shipment.
Please note that our claim forms are also available in our Help Center, where they can be accessed and submitted at any time.
As soon as we receive the completed form, we will be able to review your case and proceed with the claim process with the carrier.
Thank you for your patience and understanding.
Kind regards,
Julia Paulus from Jumingo
Great experince overall and best price by far
Best quote by far, easy to use the browser and mostly all instruction and explanations are given. My minor stress came from lack of understanding the customs side. I know JUMiNGO is not responsible for this, but as an intermediary with the shipping, more information would be useful.
My import was Canada to Germany. A commercial invoice was provided by the seller as the items were purchased, not for resale but certainly not a gift.
The shipping was via UPS, who upon the shipment reaching customs, asked me (the buyer) to provide a lot of information about the shipment along with signing declarations about power of attorney. All forms I was asked to provide were aimed at a business customer. I filled the forms after many hours of stress, more so because the description and import code were noted as to be insufficient. In the end customs was cleared and I expected my UPS bill. This did not come directly, but via JUMiNGO, which for me was easy. That said, I am guessing after the fact that either I was treated as a business due to shipping with JUMiNGO, or JUMiNGO actually handled the customs with their broker and there was some miss-communication why UPS asked me for forms I've never seen in my life.
What I would have liked to have known is that a power of attorney could have already been provided in advance for the customs, and JUMiNGO could have said that the customs is handled and I pay them.
Anyway, I got the items, paid the customs via JUMiNGO, and ultimately am very happy.
23 February 2026
Reply from JUMiNGO
Hello Luke,
Thank you very much for your detailed and balanced feedback.
We are pleased to hear that you found our platform easy to use and competitively priced, and that the overall process worked well for you in the end.
At the same time, we completely understand that the customs clearance process, especially for a private import from Canada to Germany, can be confusing and stressful. Even when goods are not intended for resale, customs authorities and carriers may require formal documentation (including power of attorney and additional declarations), depending on how the shipment is processed internally and how it is classified upon arrival.
Please note that customs clearance is always carried out in accordance with the procedures of the destination country and the selected carrier. In certain cases, Carrier may directly contact the recipient to obtain missing information or required authorizations. This does not necessarily mean that the shipment was treated as a business import, but rather that specific documentation was required for clearance.
We appreciate your suggestion regarding clearer communication about potential power of attorney requirements and the customs handling process. Feedback like yours is extremely valuable and helps us improve the information we provide to our customers in advance, particularly for international shipments outside the EU.
We are glad that the shipment was successfully delivered and that the customs charges could be settled easily via JUMiNGO. Thank you again for sharing your experience and for your constructive feedback.
Kind Regards,
Julia Paulus
from Jumingo
Easy, quick and affordfable.
12 February 2026
Reply from JUMiNGO
Hello Petra,
Thank you very much for your positive feedback!
I am very pleased that you took the time to rate us and that you are satisfied with our service.
Kind regards,
Julia Paulus
JUMiNGO
I had a very good experience
I had a very good experience. The service was fast, easy, and reliable. I would definitely recommend it to others.
11 February 2026
Unprompted review
Reply from JUMiNGO
Hello,
Thank you very much for your positive feedback!
I am very pleased that you took the time to rate us and that you are satisfied with our service.
Kind regards,
Julia Paulus
JUMiNGO
Very easy to navigate and great prices!!
7 February 2026
Reply from JUMiNGO
Hello,
Thank you very much for your 5-star review!
I am delighted that we were able to convince you with JUMiNGO.
Kind regards,
Julia Paulus from JUMiNGO
Reply from JUMiNGO
Hello,
Thank you very much for your positive review and kind feedback.
I am delighted to hear that our service was helpful to you and that you are satisfied with the shipping process via JUMiNGO.
Kind regards,
Julia Paulus from JUMiNGO
Reply from JUMiNGO
Hello,
Thank you very much for your 5-star review!
I am delighted that we were able to convince you with JUMiNGO.
Kind regards,
Julia Paulus from JUMiNGO
Great communication
Great communication - driver called with his estimated time arrival in addition to receiving a text notification.
5 February 2026
Reply from JUMiNGO
Hello Mrs. Loeni,
Thank you very much for your kind review and positive feedback.
I am very pleased to hear that our service was helpful to you and that you are satisfied with the shipping process via JUMiNGO.
Kind regards,
Julia Paulus
JUMiNGO
Everything was 100 % fine
5 February 2026
Reply from JUMiNGO
Hello Mr. Wahl,
Thank you very much for your 5-star review!
I am delighted that we were able to convince you with JUMiNGO.
Kind regards,
Julia Paulus
JUMiNGO
hello help please someone the JUMINGO…
hello help please someone the JUMINGO company doesn't answer me it's totally stupid I sent something valuable through their company and they didn't deliver what I sent I can't understand what's happening and how you can behave like this with customers when I insured the package because it was quite valuable it would be better for those who have problems with them to go to court and the police I think they will be more responsible this is the case number 751305
2 February 2026
Unprompted review
Reply from JUMiNGO
Hello,
We are very sorry to read about your frustration and we sincerely apologize for the lack of response on our side. You are right, due to a very high volume of cases, your last message from 30.12.2025 was unfortunately not answered in a timely manner. However, please be assured that your case was not forgotten and has remained active with us the entire time.
In the meantime, UPS has officially classified your shipment as lost. Today, the case has been forwarded to the insurance provider, and we have already informed you about this next step.
Please note that once a shipment is declared lost, the compensation process depends on the carrier and their insurance partner, which can unfortunately take some time. We understand how stressful this situation is, especially for a valuable and insured shipment, and we truly regret the delay in communication.
We assure you that we are monitoring the case closely and will update you as soon as we receive further information from the insurance review.
Thank you for your patience and understanding.
Kind regards,
Julia Paulus from JUMiNGO
Your ticket no. is 765203
I wrote to you on 01/05/2026 and I'm still waiting for a response. I thought you would respond when there was information, but it's strange that I've been waiting so long.
2 February 2026
Unprompted review
Reply from JUMiNGO
Hello,
Thank you for your feedback. You are right, the response in your case took longer than it should have, and we sincerely apologize for this delay.
In the meantime, we have now been informed by the shipping carrier that your shipment has unfortunately been declared lost. This information has just been communicated to you directly. The case is currently in the next stage, where the compensation amount is being reviewed as part of the loss and insurance process.
Unfortunately, these investigations and internal reviews can take time, and we are dependent on the carrier’s and insurer’s procedures before we can provide a final resolution. That said, we fully understand your frustration and regret that the waiting time was longer than expected.
Thank you for your patience. We will continue to follow up on the case and keep you informed as soon as further updates are available.
Kind regards,
Julia Paulus from JUMiNGO
Ticketnummer: 747691
JUMINGO hasn't responded to me for a month now. I can't believe that there are so many customers and I have to wait a whole month for a response. If I pay money for insurance, I should get proper service.
2 February 2026
Unprompted review
Reply from JUMiNGO
Hello,
We are very sorry to hear about your frustration and fully understand how upsetting this situation is, especially when insurance coverage was booked.
Unfortunately, your shipment was reported as lost by the shipping carrier. As soon as this information was confirmed, the case was forwarded to the insurance and is currently under review.
Please note that the processing time can unfortunately take several weeks. During this period, we are dependent on their feedback and cannot finalize the case before the investigation is completed.
We assure you that the case is still active and being monitored. As soon as we receive a final response from the insurance company, we will contact you immediately to proceed with the next steps.
We sincerely apologize for the delay and appreciate your patience and understanding in this matter.
Kind regards
Julia Paulus from JUMiNGO
hello
hello, I want to share my bad experience with everyone, I am the sender of a package and I wanted to give someone a birthday present and I sent the gift through the JUMINGO company and in the end the package did not arrive, I have seen reviews about them that they have had such cases before, please tell me if they have solved the cases for you or I return the packages and something else, this company's services are quite expensive but I paid and it has been about 15 days and I still do not answer what is related to my problem 771623 this is my case number
31 January 2026
Unprompted review
Reply from JUMiNGO
Hello,
We are very sorry to hear about your frustration and we fully understand how disappointing this situation is, especially when the shipment was intended as a birthday gift.
Please be assured that your case is currently under active investigation. A shipment trace has already been initiated with the carrier. Unfortunately, these investigations can take some time, as they depend on the carrier’s internal processes and feedback from multiple logistics hubs.
At this stage, we kindly ask for your patience while the investigation is still ongoing. As soon as we receive an update or a final result from the carrier, we will inform you immediately and discuss the next possible steps with you.
We understand that waiting is difficult, but please note that the case cannot be concluded until the carrier has completed the investigation.
Thank you for your patience and understanding.
Kind regards,
Julia Paulus from JUMiNGO
Wrong cutoff time
The portal was easy to use. I used it to send a DHL express document. The cutoff time of the pick up was shown as 5pm, but it was actually 4pm, and I missed that. For an express document, the impact was big. I would have chosen another option if I knew the actual cutoff time.
12 January 2026
Reply from JUMiNGO
Hello,
Thank you for your feedback! We're glad to hear you found our platform easy to use.
We take your comment about the cutoff time very seriously. The displayed pickup times are based on the carrier’s specifications, but in rare cases, local deviations may occur. We're currently reviewing this case to ensure cutoff times are communicated even more transparently in the future.
Best regards,
Julia Paulus from JUMiNGO
Fast delivery
17 January 2026
Reply from JUMiNGO
Hello Mr. Bröcker,
Thank you very much for your 5-star review!
I’m very pleased that we were able to convince you with JUMiNGO.
Best regards,
Julia Paulus from JUMiNGO
Two small shipments from Romania to…
Two small shipments from Romania to Germany.
Better tariffs compared to the prices quoted by the couriers directly.
Ordering, AWB label, shipping and tracking (by UPS in this case with drop off at local office) worked flawless. Thank you!
22 January 2026
Reply from JUMiNGO
Hello,
Thank you very much for your positive review!
I’m very glad that we were able to convince you with JUMiNGO.
Best regards,
Julia Paulus from JUMiNGO
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