Your site is legit for starters. I could not locate my size in the style of tracksuit anywhere except this site. Delivery was quick & communication excellent. Thank you! I love my Juicy Couture tracks... See more
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Terrible customer service and they don’t even have a phone number they have a email and get back to you whenever. Absolutely terrible. If the bag is out of stock they literally will just send you a ra... See more
Bag not as described and smells so strongly of plastic fumes and hasn't gone after a week. Resent having to pay for a tracked return when it's the item at fault not just being picky. For 130 pounds fo... See more
Company replied
Had one item missing from my parcel- contacted customer service but didn’t receive a reply though it’s been days since. The one item I did receive wasn’t the best quality (feather trim started shedd... See more
Company replied
Company details
Written by the company
Official Juicy Couture UK online store.
Contact info
Colonial Business Park, Colonial Way, WD24 4PR, Watford, United Kingdom
- service@juicycouture.co.uk
- juicycouture.co.uk
2.6
Poor
111 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Easy to use website
5 July 2023
Juicy Couture review
Friendly, efficient service. Always keeps you informed, very professional approach.
5 July 2023
It fits perfect, but the color is not it
It fits perfect, however, the color it’s not the same as on the website. it’s the only reason i don’t really like it 😭
24 May 2023
No communication what so ever
No communication what so ever, parcel wasn’t dispatched for 2 weeks, messaged by email, insta and Twitter and no one replied
5 July 2023
Reply from Juicy Couture UK
Thank you for your review!
We are very sorry we had experienced system issues, which affected our ability to process orders and communicate with customers at our usual expected rate. We have worked urgently to fix these issues, and are now pleased to be despatching orders to customers again!
We are sorry for this delay on this occasion, and we apologise for any inconvenience caused.
With best wishes
Customer Services
Ordered over a week ago
Ordered over a week ago, still not shipped, received nothing more than a confirmation email at time, was supposed to be a birthday present for my daughter which was yesterday. Non existent customer service, shocking considering I’ve spent nearly 200 pounds.
28 June 2023
Unprompted review
Reply from Juicy Couture UK
Thank you for your review!
We are very sorry we have experienced system issues, which has affected our ability to process orders and communicate with customers at our usual expected rate. We have been working urgently to fix these issues, and are now pleased to be despatching orders to customers again!
We apologise for any inconvenience caused, if you can email our Customer Services Team at service@juicycouture.co.uk with your order number details, we can advise you further on your order status!
We hope this helps, we are sorry for this delay on this occasion.
With best wishes
Customer Services
Order JC_51484 placed on 18th June and…
Order JC_51484 placed on 18th June and have not received anything other than automated order confirmation email. Tried to email customer service but received no reply. There’s no phone number to call the company. I would like to know where my order is.
18 June 2023
Unprompted review
Reply from Juicy Couture UK
Thank you for your review!
We are very sorry we have experienced system issues, which has affected our ability to process orders and communicate with customers at our usual expected rate. We have been working urgently to fix these issues, and are now pleased to be despatching orders to customers again!
We apologise for any inconvenience caused, if you can email our Customer Services Team at service@juicycouture.co.uk with your order number details, we can advise you further on your order status!
We hope this helps, we are sorry for this delay on this occasion.
With best wishes
Customer Services
How long does delivery take?
How long does delivery take?? I placed an order 5 days ago and only received my confirmation email, no delivery tracking or update, I’ve emailed twice and no response, what is the response time ??
27 June 2023
Unprompted review
Reply from Juicy Couture UK
Thank you for your review!
We are very sorry we have experienced system issues, which has affected our ability to process orders and communicate with customers at our usual expected rate. We have been working urgently to fix these issues, and are now pleased to be despatching orders to customers again!
We apologise for any inconvenience caused, if you can email our Customer Services Team at service@juicycouture.co.uk with your order number details, we can advise you further on your order status!
We hope this helps, we are sorry for this delay on this occasion.
With best wishes
Customer Services
Hi this is more of a question than a…
Hi this is more of a question than a review? How long do I wait to receive my order? Hoping to get it in time for my daughter’s birthday!
25 June 2023
Unprompted review
Reply from Juicy Couture UK
Thanks for your message! Could you please get in touch at service@juicycouture.co.uk and we’d be more than happy to investigate this further for you, if you can also include your order number!
Kind Regards,
Juicy Couture Customer Services
I'm still waiting
I'm still waiting for my
delivery was scheduled for June 12 with DHL so I made myself available all day.. my package has been in customs clearance for 7 days and no news for a future delivery..5692762493
14 June 2023
Unprompted review
Reply from Juicy Couture UK
We’re sorry about this customs clearance delay with your delivery, we understand you have been contacted regarding this delivery.
Please get in touch at service@juicycouture.co.uk should you need further assistance!
With best wishes,
Customer Services
Propmt delivery
24 May 2023
Reply from Juicy Couture UK
Thank you for your positive review & for shopping with us at Juicycouture.co.uk!
Kind Regards,
Juicy Couture Customer Services
No bad reviews allowed. 10/10
These bad reviews. Ive been communicating by email due to exchanging sizes. And they been nothing but good on my end.
1 June 2023
Unprompted review
Reply from Juicy Couture UK
Thank you for your positive review & for shopping with us at Juicycouture.co.uk!
Kind Regards,
Juicy Couture Customer Services
Just love juicy couture styles
23 May 2023
Reply from Juicy Couture UK
Thank you for your positive review & for shopping with us at Juicycouture.co.uk!
Kind Regards,
Juicy Couture Customer Services
I’m still waiting for my refund!
14 May 2023
Reply from Juicy Couture UK
We’re sorry about this, we understand this has now been resolved for you.
Please get in touch at service@juicycouture.co.uk should you need further assistance!
With best wishes,
Customer Services
Online Haul
One of the socks I ordered had slight damage - a hole near the heel, which is a bit disheartening considering the socks aren't cheap 😭 The rest of the haul was excellent quality though.
Grateful to be able to buy some Juicy Couture products though 🙏
The €150 order limit and no chance of refunds or exchanges to Ireland is just really really frustrating. Plus why can't we order from JuicyCouture.com to deliver to Ireland - there's stock there that's not on the UK site that I would dearly love to own.
15 May 2023
Reply from Juicy Couture UK
Hi there,
I'm sorry about the damaged product you had received, please get in touch at service@juicycouture.co.uk to investigate further.
In regards to our European delivery restrictions, please check back on our website in the next couple weeks for some exciting changes for our European customers!
Kind Regards,
Juicy Couture Customer Services
Terrible experience from a loyal…
Terrible experience from a loyal customer! I bought 5 items from them. A box arrived with 2 of the items. I reported this immediately to them. 4 days later they replied saying all items were delivered and provided me with the tracking number! I emailed back and told them I wasn’t disputing the delivery, and if they had read the email they would see I am missing 3 items! 4 days later a reply with a delivery photo - saying all items were delivered to me!!! I have replied again stating I did get delivery but missing 3 items & now want them refunded. They seem to think the delivery photo has X-ray vision! Rather than helping they have basically told me where to go! I have now contacted trading standards to report them & my credit card to raise a chargeback. I won’t be shopping with them ever again.
12 May 2023
Unprompted review
The quality of the product was great…
The quality of the product was great soft fabric and comfortable
10 January 2023
Unprompted review
Great
Great, super happy gorgeous and soft. More T-Shirt options please.
4 January 2023
Unprompted review
Great Quality
Great quality embellishments really secure I’m not worried about anything falling off
20 February 2023
Unprompted review
Super comfortable and luxurious
Super comfortable and luxurious, love the colours and prints.
My partner bought me a tracksuit and I absolutely love my sheer Lilac pieces they’re absolutely perfect for travelling, so soft and comfortable to relax in but I still look great when I arrive at my destination.
11 February 2023
Unprompted review
Loving the new season colours
Loving the new season colours, time for another juicy tracksuit! ❤🩷🧡💛💚💙🩵💜🤎🖤🩶🤍
16 February 2023
Unprompted review
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