JTX Fitness Reviews 

Did a fair bit of research before buying this , and was looking at Nordictrack, Echelon and JTX.
I wanted a solid gym like machine and am not fussed with the gimmicky big screens that are tied in to monthly subs that the Nordictrack and Echelon have so that pretty ruled them out.
Ive just assembled it and this treadmill is a Beast. Solid and heavy is an understatement.
Definately needs two people to build it.
Its very big once assembled and looks the absolute business.
A proper treadmill that looks and feels like a commercial one.
Delivery was rapid with no issues.
All in all , very happy with the purchase.

Great coms from placing order to delivery. I thought there was damage to the display screen but it turned out that there was two protective films. Prior to realising this JTX without question were going to send out a complete new screen. Excellent customer service and no robots. Just people willing to help. 👍👍

I recently purchased a Pro 9 treadmill from JTX Fitness. A minor issue with delivery time and a minor scratch to the frame of the treadmill, caused through transit, were dealt with in a very efficient and timely manner.
Updates throughout the whole purchase and delivery period, including after sales were first class.
Plus the build quality of the treadmill is extremely good, better than I expected for the very competitive price.
Well done JTX and thanks for all your timely assistance.

I purchased a JTX Sprint 9 pro for my home gym after reading some very positive reviews about the model being commercial gym quality and the high level of customer support and warranty available.
It’s fair to say I didn’t know about JTX initially and was cautious, purchasing a refurbished machine. On delivery, I was not entirely happy with the condition of the machine and when I raised my concerns with them they agreed to replace with a new machine at no additional cost and really made an effort to ensure I was happy with my purchase.
They were engaging, professional and the build quality of the machine is excellent. It’s not often that I feel compelled to share my experience but they absolutely deserve to be put in the spotlight for all the right reasons. Well done. As a final point for those that might be concerned about assembling the machine, it was very straight forward and took about 30minutes and all the tools are included.

Good service. Fast delivery and easy setup. Nice to get a good quality product without all the subscription profiteering and tech failures of NordicTrack

I paid for an Assembly service. The engineer never contact me. When I replied to JTX 2-weeks later I was given the engineers number. He pushed me off the phone with a promise to organise by text, but has yet to reply to my text. I fail to see why I am having to chase a service I paid for. very poor customer service

I ordered on the website and got an unexpected discount which made my purchase even more reasonable and competitive. Goods were delivered to the top floor of my house in a timely manner. Assembly was relatively straight forward and didn't take too long. I have used the bike nearly every day since. I just get on and peddle only monitoring my distance. I do find the saddle a bit too firm so have ordered some padding, if that isn't sufficient I'll look at replacing it. My gym bunny son has also used it and was very impressed with the quality.

Super quick delivery, they texted me the evening before with a slot and then called me on the day ahead of arriving.

The assembly was straight forward with clear instructions. Took one person to build but having two people would have made it slightly quicker.

Feels very sturdy, easy to use and get started straight away.

Great value for money.

Quick delivery after placing order and immediately within a few days an engineer arrived to assemble the treadmill. Pleased with the quality of the machine and 1 x week having received it, thoroughly enjoying training. It is also a very sturdy treadmill.

This is my second treadmill from JTX. My recent purchase was delivered and installed on time. JTX would have received 5 stars if my request to have the running belt replaced on my first treadmill was met.

The integration of Zwift was an important part of my decision to stick with JTX. The treadmill represents great value for money.

Fantastic treadmill - massively exceeded my expectations!!

Not impressed. I would not buy from this company again!!!!! I returned a treadmill as the quality was terrible, it was the worst treadmill I have ever seen delivery limited and had to pay £30 for a Saturday delivery. When I called the company to use their no quibble return i was told that i had changed my mind therefore they would charge me a fee of over 20 percent for the return. I told them they had falsely marketed their goods as quality of the machine was bad they stated that £600 is not alot of money, you get what you pay for and their marketing only refers to there high quality goods.I since went to decathlon paid the same for a brilliant machine and free saturday delivery. I paid out over £130 for the experience. I still await my refund as I expect to receive the difference still nothing back! Be warned their goods and service is terrible!!!!! No refund yet! Never again!

Great running machine. Very sturdy. Very pleased with the purchase.

3 stars because I can only compare with:
a) my last Profitness treadmill purchased from Argos in 2011 that finally gave in Jan 2026
b) a Reebok folding machine that was out of sync with time and distance; which took so long to put together; that had a faulty pulse & start & stop buttons on the arm from brand new so had to return. Also heavy.
c) an Adidas folding treadmill to replace both of the above but had to replace as it also had faults and was even heavier. Something about treadmills of today where you have to lift up the arms and belt. I never had to do that with my Profitness model of 2011 but guess times have changed,
My review of JTX slimline folding treadmill:
1) This machine more or less came ready to build, you just a couple of screws and your done.
2) Don't like how the bottle holder is on the left side since most of us are right handed, it makes sense to have it on the right. I haven't used it yet. Put holes on both sides to give options.
3) The instructions could be a bit better. I was confused on the folding part. There are these 2 swinging 'feet' plates that you swing out and when standing up you have to be careful these don't unswing as the machine may fall down. Can you make you paranoid checking it every now and again.
4) To fold the machine you have to unscrew (they say loosen but you loosen until it is literally unscrewed) the arm screws to lower the arms; "loosen" the screws on the screen and "loosen" the screws on the legs at the bottom to lower the whole thing. Then you have to swing out the feet (if you forget it will be tricky holding the whole machine upright while trying to get them out from under the machine), then lift up the whole machine, belt/ arms/ screen/ motor to a vertical position. This is quite heavy, I found it heavy than my Profitness where I only had to lift the belt up.
5) then you pull out this bar on that is behind or on the underside of the belt - seemingly, I think - to balance the machine when vertical. I raised this with customer services if it mattered how high or if at all and what exactly is if for as it isn't stated in the instructions just lift it up.
6) so that's why I think the customer services was crap. I sent 3 messages to ask about the bar and the folding as I needed clarity. They responded with stupid schoolchildren responses, not thorough or explanatory, so either they didn't know what to say or they just don't have the hospitality to help or are too X . Anyway, it was disappointing they didnt even respond to my last message and when customer services is this crap, I don't ever ever go back.
7) on the whole, the machine syncs okay much like my Profitness machine but the arms come out far to long, I am 5ft 8 and I've hit my hands on the bars several times. They just get in the way but the Reebok and Adidas machine was the same.
Hope that helps!

My JTX Movelight treadmill is a good piece of kit - I have used daily for 4 months
My reason for 4 stars is as follows:
1. User manual is poor - unclear set up instructions and small print.
2. Maintenance procedure is awkward and difficult to gauge the location & amount of lubricant applied.

Helpful salesman.

Clear communication afterwards.

helpful technician to put unit together

Great product!

AVOID AT ALL COSTS

I purchased a treadmill in November 2025 and by March 2026 it had stopped working. It would not fire up and just made a clicking noise. I contacted customer services and their initial response was patronising, suggesting I checked it was turned on!

After over a week they finally agreed to send an engineer to look at the treadmill. I had to wait almost 3 weeks for this to happen and the engineer was completely out of touch with the situation, had no brief from JTX and I had to explain the problem to him.

The engineer was unable to fix the problem and told me this was a frequent occurrence and several other treadmills had seen similar problems.

I contacted JTX to request a full refund as the product was not fit for purpose. They refused initially and told me they could replace the item if I paid for the carriage, or they would refund me if I paid for the carriage. I declined and informed them I would take legal action to reclaim the full refund and they then agreed to a full refund.

To date that refund has not been received.

You have replied with a lie - no refund has been received and I have emails to prove this. You sent half of the refund on 24th April and said you system was not working and so this would need to be done k. Two parts and may take another 14 days, despite promising 5-7 working days. Your comments about the replacement and refund are also a lie as you tired to get me to pay the carriage on the return.

2nd cross trainer from JTX. First one lasted four years which I’m happy with as I do use them a lot. Only needed to get one replacement part during the 2 year warranty which was dealt with smoothly. This new one was delivered on time and the assembly process was pretty much unchanged from previous model. Do give yourself a good couple of hours to get things unpacked carefully and logically assembled.