We've been buying from True Origin since it started and Just Trading Scotland before that. We love True Origin vision and mission towards sustainability, quality products and putting people and plane... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My parcel arrived speedily and was very well packed in sustainable packaging. It's great to be able to purchase Fair Trade food stuffs and Transform Trade's tea bags alongside organic and ethical goo... See more
I bought the Garlic & Herb, sweetly spiced cashews and the Garlic & Herb cashew nut butter at the Scottish Ideal Home exhibition, the Garlic & Herb are delicious I am having to ration myself so they... See more
A really good range of products, including delicious and versatile Kilombero rice from Malawi, dried mango from Burkina Faso, and pineapple jam from Kenya, all carefully-packed and delivered speedil... See more
Company details
Written by the company
True Origin Foods works directly with a network of smallholder farmers and producers in the global south to source the finest ethical foods.
Contact info
True Origin, PA3 4BT, PAISLEY, United Kingdom
- 01412550901
- info@trueorigin.org.uk
- jts.co.uk
4.8
Excellent
734 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Good products and prompt delivery
6 September 2024
Fairtrade biscuits
I can't find Fairtrade biscuits in the supermarket so am glad to buy them online from you. They are expensive though, so I keep them for special occasions or to include in a hamper of Fairtrade goodies.
6 September 2024
Helpful staff and prompt delivery
One item ordered unavailable, so I was consulted by phone about a possible substitution. Very helpful staff and prompt delivery for the Fairtrade stall I run.
31 August 2024
Quality food products which are…
Quality food products which are ethically grown and harvested and supplied at a fair price for the farmers.
7 September 2024
True Origin Inspiringies always most…
Phone calls and deliveries always most satisfactory and positive.
Glad to be back in loop after covid interruption.
The whole ethical side and morale is infectious and inspiring.
Many thanks for helping us all and more to make world a better place.
4 September 2024
Prompt service
Order delivered promptly. As I buy goods in order to sell them on my fair trade stall at church, I'm not able to rate the individual products myself.
16 August 2024
Excellent service
Complete order for a church Fairtrade stall arrived within a week of ordering, well packaged and during the specified time slot. I'm looking forward to sharing these great products with others.
25 August 2024
Great to have Fairtrade products and a…
Great to have Fairtrade products and a prompt service
16 August 2024
Fast service and excellent products
26 August 2024
Kenya (fairly traded) tea at a decent price!
I've been drinking and selling Traidcraft tea from the Kenya Rift Valley for decades. I expect this re-born tea from the same source to be just as good. My customers are delighted. And some can't wait for the leaf tea (without bags)!!
30 August 2024
Unprompted review
Very good produce
I cannot fault you on the quality of your produce, though I've not tried all the latest items I ordered yet.
I made the beer bread from the free gift you sent me previously and enjoyed it - thank you!
However - the packaging was huge - is it not possible to use smaller boxes for smaller orders? Or is too costly to have different sized ones?
With thanks!
LMH
5 August 2024
Mostly
Mostly, it was great, but I couldn't understand why there was so much packaging - 2 boxes of tea in a box, but then that box put into a much bigger box. I'm grateful for the explanation in response to my first review, letting me know that it's to ensure the tea arrived intact, as the smaller box wouldn't have withstood the weight of other packages in the delivery van. Thank you.
3 August 2024
Reply from True Origin
Sorry to hear you are unhappy with our packaging. The outer case of tea of is flimsy and doesn't have a lot of weight, Sending the product like that would result in damages to the tea inside the box as delivery vans have multiple packages of various weight stacked on top of each other. All our packaging is recyclable and the boxes can be reused. Our priority is to ensure you receive the correct stock in the condition as advertised.
Great service.
Great service.
Easy to use website, great product and great delivery and all ethically sound.
31 July 2024
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