Exceptional Service — Even With International Clearance Hurdles
I recently placed a large order with J:son Sweden, essentially one dozen of nearly their entire realistic fly catalog. And the experience was exceptional from start to finish.
From my first email, J:son responded quickly and worked closely with me through every step of the process. They offered extremely competitive pricing due to the size of the order, provided detailed draft invoices, and were completely transparent about export documentation, customs duties, and U.S. import requirements.
Because of U.S. regulations regarding certain natural materials, some patterns needed to be adjusted. Rather than removing them, J:son re-tied those flies using compliant materials so the shipment would meet U.S. Fish & Wildlife standards. That level of attention to detail and willingness to adapt was impressive.
During shipping, DHL flagged the package for additional U.S Customs and Fish & Wildlife review due to the shipment value and material classification. J:son immediately stepped in, communicated directly with DHL’s Fish & Wildlife specialist, and provided a full materials specification including genus/species documentation to resolve the issue. Despite some back and forth with DHL, the shipment ultimately cleared without surprise charges or additional fees.
When the package arrived, everything was accounted for. There was one extra pack included by mistake, and when I offered to pay for it, J:son simply told me to keep it as a thank you for the order. A small gesture that speaks volumes about how they run their business.
The flies themselves are absolutely stunning and well-constructed!
International logistics can be complicated, but J:son handled everything professionally and stood behind the order the entire way. If you want high end products and truly world class customer care, I highly recommend J:son Sweden!
20 February 2026
Unprompted review
